Outdoor pool, pool loungers

Reviews of Best Western Plus Lake Elsinore Inn & Suites

2.5 out of 5
Best Western Plus Lake Elsinore Inn & Suites
31781 Casino Drive, Lake Elsinore, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 504 out of 999 reviews" "
Rating 8 - Good. 290 out of 999 reviews" "
Rating 6 - Okay. 90 out of 999 reviews" "
Rating 4 - Poor. 49 out of 999 reviews" "
Rating 2 - Terrible. 66 out of 999 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Theodore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs. Generous breakfast options. Nice room.
Stayed 1 night in Mar 2024

4/10 Poor

Victor

Disliked: Property conditions & facilities
The remote control never worked on the first room they gave us, moved us to a different room and remote controller along with the bathroom fan was not working. Room keys deactivated every time.
Stayed 2 nights in Feb 2024
Response from ap on 4 Mar 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I will have maintenance take a look at fan and remote

2/10 Terrible

Angelica, Dinuba

Stayed 1 night in Feb 2024
Response from Best Western plus on 24 Mar 2024
Sorry for your experience at our hotel.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to freeway
Stayed 1 night in Feb 2024

10/10 Excellent

Linda, Ramona

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean with good furniture. The breakfast was awesome! It was much more than you normally expect from a continental breakfast. The breakfast staff were also helpful and very nice. They stood by to constantly clean the area or to refill items. Great place to stay!
Stayed 4 nights in Jan 2024

10/10 Excellent

Paul

Very nice and clean, good breakfast, nice location
Stayed 2 nights in Feb 2024

8/10 Good

Timothy

Travelled with family
Liked: Amenities
The deep soaking tub is really just a regular tub
Stayed 1 night in Feb 2024

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice atmosphere and quality staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Overall our stay was perfectly fine. I did use the gym and it was smelly and not inviting at all. Outside the property it could be spruced up a bit as well. Staff were all super friendly and our room was always very clean!
Stayed 5 nights in Jan 2024

6/10 Okay

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine but we had ordered a room with 2 beds but we got a bed and a pull out couch. We asked for earlier check-in at first the staff said no but then they changed their minds
Stayed 1 night in Feb 2024

6/10 Okay

Kent, Lansing

Travelled with family and small children
Start the hot tub 45 min before you use it, and start it every 15 min. It was cold when we arrived so could've use it that evening, was able to use it in the morning
Stayed 1 night in Dec 2023

8/10 Good

RACHEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our 3rd floor window was amazing. We could see the Coastal Range. Driving up to the property, we could see Lake Elsinore, as well. Housekeeping did an excellent job. A big shout out to Virginia who is at your service in the breakfast area. She is warm, welcoming, makes sure the guests have everything they need, ensures all breakfast items are topped up at all times. Fantastic service! The only issues were a constant beeping noise in the lobby which they were trying to get fixed and the smell of pot which the repair guys were smoking so the smell was always in the hallway and elevators. Not very inviting to guests who arrive. There should be a policy in place to keep up the standard of the hotel.
Stayed 6 nights in Jan 2024

2/10 Terrible

Beto

Stayed 1 night in Jan 2024
Response from ap on 8 Jan 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

2/10 Terrible

Beto

Stayed 1 night in Jan 2024
Response from ap on 8 Jan 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

2/10 Terrible

Carlos, Lake elsinore

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service I forgot personal items in the hotel room. When I went back to get them, front desk personnel didnt do anything about it instead just gave me attitude and was rude. They kept my personal items.
Stayed 1 night in Dec 2023
Response from Management on 3 Jan 2024
I do apologize for how front desk treated you. I will speak to the front desk about their attitude. Theresa did find your boots the next morning and contacted you in the morning.

10/10 Excellent

Margie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas night stay
We stayed on Christmas night after attending a family gathering. Our room was very large and comfortable. We enjoyed a breakfast the next morning before heading for home. The breakfast consisted of scrambled eggs, diced potatoes and sausages. There were also pancakes and waffles that were available to be made along with cereals, fruit, bagels, muffins coffee, tea and juice. Our one night stay was very comfortable.
Stayed 1 night in Dec 2023
Response from Management on 3 Jan 2024
Thank you for taking time to write this review. We are glad you enjoyed your stay.

10/10 Excellent

Christian

Stayed 1 night in Dec 2023

10/10 Excellent

DeErrol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and breakfast!
Stayed 1 night in Dec 2023

8/10 Good

Kay, Lake Havasu City

Travelled with partner
Stayed 1 night in Dec 2023

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, convenient location, close to 15.
Nice place to stay, centrally located in the south Elsinore area. Room was nice except two lamps didn’t work in my room, I imagine bulbs were burnt out. Decent sized fridge and microwave in room. Complimentary breakfast was good, extra snacks to go was nice. Friendly staff, I’ll stay here again when in the area.
Stayed 1 night in Dec 2023

8/10 Good

RC

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The Spa tub in the room and the free breakfast were definately the highlights..however there was a faint "smell" inside the room and the turntable inside the microwave was very dirty with food encrusted on it.
Stayed 2 nights in Dec 2023

8/10 Good

Jamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Comfortable Room
Stayed 1 night in Dec 2023

8/10 Good

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good and helpful staff. Only issue we had was some electrical outlets not working
Stayed 1 night in Nov 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff wad very helpful. The property was neat and clean
Stayed 1 night in Nov 2023

10/10 Excellent

DeErrol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay 👌
Stayed 1 night in Nov 2023

8/10 Good

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access… everyone me was nice… great breakfast!
Stayed 1 night in Nov 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven't been to a Best Western in several years, but was very impressed with the welcoming lobby, staff and the room was very nice and comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Stayed 7 nights in Nov 2023

8/10 Good

Tracy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Sheets has stains in them, management should replace these sheets more often.
Stayed 2 nights in Nov 2023

10/10 Excellent

DeErrol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time.
Stayed 2 nights in Nov 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but it was more expensive than I expected. It $251 for one night which is expensive, in my opinion, for a three star hotel
Stayed 1 night in Nov 2023

8/10 Good

Michael, Frankline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Nov 2023

10/10 Excellent

Valerie

Stayed 2 nights in Oct 2023

10/10 Excellent

Lorenzo

Stayed 4 nights in Oct 2023

10/10 Excellent

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western plus is a plus above the rest.
My stay at Best Western plus was outstanding. The staff was very friendly and always gave a nice smile. I felt very welcome there and the view was great. 10/10 in my opinion.
Stayed 14 nights in Oct 2023

10/10 Excellent

evan

Stayed 6 nights in Oct 2023

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once again, the folks here provided great service.
Stayed 4 nights in Oct 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slways a Nice Stay.
Stayed 4 nights in Oct 2023

8/10 Good

Tom

Stayed 1 night in Sep 2023

4/10 Poor

Kathy

Disliked: Cleanliness
Stayed 3 nights in Sep 2023
Response from BEST WESTERN PLUS LAKE ELSINORE & INN SUITES on 27 Sept 2023
WE HEAR AT BEST WESTERN PLUS APOLOGIZE FOR ANY INCONVEINENCE YOU MAY HAVE EXPERIENCE.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love too Stay at this hotel . Nice and clean . The only Tvind was that the jacuzzi was not working .
Stayed 1 night in Sep 2023
Response from BEST WESTERN PLUE LAKE ELSINORE INN&SUITES on 27 Sept 2023
WE HEAR AT BEST WESTERN PLUS APOLOGIZE FOR THE INCONVIENENCE. THANK YOU FOR STAYING WITH US.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing stay!!
I’m going to give my honest opinion for those who go by reviews, as I’m one of them as well. I’m very picky when it comes spending my money to stay at hotels, as I want the best experience possible! I stayed here for 3 nights and this place was wonderful!! The staff was extremely amazing and kind!! The hotel grounds inside and out were very clean and the room was as well. No hairs were found in the bathroom nor in the bed, like some hotels. I give lots of credit and respect to the housekeeping staff, as they did their job very well…. As I was once in housekeeping myself so I know a cleaning room. There were so many stores and restaurants within walking and driving distance. I’ll be coming back n forth to the area for awhile and this will be the hotel that I’ll be staying in every time and it’s well worth the money. It’s great if your there solo, with family, friends. It’s a great place for all to stay! It was very quiet at night and the pool and jacuzzi were fun as well. The continental breakfast was very good, so make sure you go and enjoy it!! If you wear mail and forgot yours, they sell individual ones there, which I needed one. Visit Cardenas Grocery on the next street over and fill up your fridge in the room with amazing pastries and food. Sorry to go on and on, but I wanted to give a detailed review on how wonderful my stay at Best Western Plus was! Come and relax and enjoy yourself here. ❤️❤️
Stayed 3 nights in Sep 2023
Response from Front Desk on 22 Sept 2023
Thank You So Much For Your Feedback, We Are Glad That You Enjoyed Your Stay With Us. Hope To See You Soon.

8/10 Good

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was clean and surrounding area safe. There are many stores within mile to choose from for shopping conveniences. The staff was accommodating and breakfast was ok. They need to change the potatoes for shredded hashbrown which cook better.
Stayed 3 nights in Sep 2023
Response from Front Desk on 22 Sept 2023
Thank You For Staying With Us, We Are Glad You Enjoyed Your Stay. Hope To See You Soon

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it nice clean comfortable and quiet
Stayed 1 night in Sep 2023
Response from Front Desk on 22 Sept 2023
Thank You For Staying With Us, We Are Glad You Enjoyed Your Stay. Hope To See You Soon

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from BEST WESTERN PLUS LAKE ELSINORE INN&SUITES on 27 Sept 2023
WE HEAR AT BEST WESTERN PLUS APOLOGIZE FOR ANY INCONVIENENCE YOU MAY HAVE EXPERIENCE.

10/10 Excellent

Russell

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for the money I would come back
Stayed 1 night in Sep 2023

6/10 Okay

Becky

Liked: Cleanliness
We arrived early late in the evening, and there were beer, bottles, and soap and hair in the shower
Stayed 3 nights in Aug 2023
Response from BEST WESTERN PLUS LAKE ELSINORE PLUS INN&SUITES on 27 Sept 2023
WE HEAR AT BEST WESTERN APOLOGIZE FOR THE INCONVIENENCE. WE HAVE CORRECTED THE ISSUE. THANK YOU FOR STAYING WITH US.

10/10 Excellent

JESUS

Stayed 1 night in Aug 2023
Response from Front Desk on 22 Sept 2023
Thank You For Staying With Us, We Are Glad You Enjoyed Your Stay. Hope To See You Soon.