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Reviews of Palms Garden Inn

2 out of 5
Palms Garden Inn
14113 S. US Hwy 441, I -75 Exit 414, Lake City, FL

Reviews

7.4

Good

Rating 10 - Excellent. 131 out of 465 reviews" "
Rating 8 - Good. 162 out of 465 reviews" "
Rating 6 - Okay. 95 out of 465 reviews" "
Rating 4 - Poor. 43 out of 465 reviews" "
Rating 2 - Terrible. 34 out of 465 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good older site, very close to I-75
Stayed 1 night in Apr 2024

10/10 Excellent

Lewis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for a night or a few nights old building but well maintained
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 17 Apr 2024
Dear Lewis, Thank you for sharing your positive feedback about your stay. We are delighted to hear that you found the property well-maintained despite its age. Our team works diligently to ensure that our historic charm is preserved while providing a comfortable and clean environment for our guests. We look forward to welcoming you back for another pleasant stay, whether just for one night or several. Thank you for choosing to stay with us!Sincerely,

2/10 Terrible

Ehsan

I checked in late Friday night. Although the office was closed, they had left the room key for me outside the room. During my 3-night stay, the room was never cleaned I mentioned this to the desk clerk on Saturday evening after my first night. Nothing was done. The trash bins were overflowing. The location is bad and there are no good dining choices. I cut my stay short by one night and the main manager was nice enough to give me a refund but didn’t have any explanation for lack of service!
Stayed 4 nights in Mar 2024
Response from CC - Guest Relations Manager on 17 Apr 2024
Dear Ehsan, We sincerely apologize for the inconveniences you experienced during your stay with us. It is our aim to provide a clean, comfortable, and welcoming environment for all our guests, and it is clear that we fell short in delivering on these expectations during your visit. The lack of housekeeping service and the issue with the trash bins you encountered are certainly not up to our standard, and we are addressing these concerns directly with our team to ensure they do not happen in the future.Regarding the dining options and the location, we understand your disappointment and regret any inconvenience this may have caused you. We hope you will consider staying with us again so we can provide you with a better experience. Thank you for your feedback, as it is crucial for our improvement.Sincerely,

10/10 Excellent

Derek, Mason

Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Stayed 1 night in Mar 2024

4/10 Poor

Kendall

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was an okay stay for the night we were there. The environment was not the best. The refrigerator had a smell. The beds were clean and okay. Had to leave the tv on to drown out the sounds.
Stayed 1 night in Mar 2024
Response from Palms Garden Inn on 12 Mar 2024
Hi Kendall, we appreciate you taking time to give us feedback. If you can please let us know what sounds you heard, so that we may correct any issues. We are glad you enjoyed your stay!

10/10 Excellent

wendy

Travelled with partner
Liked: Cleanliness, staff & service
Parking was right in front of the room. Overall clean but the furniture and carpet is old and should be replaced soon. Love that Dunkin’ Donuts is right next door. The beds were really comfortable had everything we needed for overnight. Price was great
Stayed 1 night in Mar 2024
Response from Palms Garden Inn on 12 Mar 2024
Hi Wendy, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

10/10 Excellent

JIN, Yangzhou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean and hygienic, the bedding is good and comfortable.
Stayed 2 nights in Mar 2024
Response from Palms Garden Inn on 4 Mar 2024
Hi Jin, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when I come to visit my family, decent prices, clean , and nice staff.
Stayed 1 night in Mar 2024
Response from Palms Garden Inn on 4 Mar 2024
Hi Michelle, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

6/10 Okay

Miguel

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Building needs a pressure cleaning and new paint. Pool.., forget about it, completely out of commission. I got the sense, it was recently bought and maybe new owners are in the mist of refreshing the facility. I observed, new boxed mini fridges lined up in the reception area. Hope they succeed, the motel has potential.
Stayed 1 night in Mar 2024
Response from Palms Garden Inn on 2 Mar 2024
Hi Miguel, we appreciate you taking time to give us feedback. You are correct in the sense that we are under new ownership. We are working hard to get things done. We are glad you enjoyed your stay!

10/10 Excellent

Luis, Chicago

Stayed 1 night in Feb 2024
Response from Palms Garden Inn on 22 Mar 2024
Hi Luis, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

6/10 Okay

John

Travelled with partner
Seemed secure and basic room for the price. Bedspread had three cigarette burns. It was not easy to contact staff. Seemed like only Ralph was working there
Stayed 1 night in Jan 2024
Response from Palms Garden Inn - RF on 6 Feb 2024
Hi John, we appreciate you taking time to give us feedback. We check the bed spread and removed it use. Unfortunately we are currently experiencing phone issues which is why Ralph is the only one answering, but we are working on getting it fixed. We hope you give us another try if your in the area again.

10/10 Excellent

Karen

Travelled with partner
The woman who cleans the rooms was so nice and helpful!! We really appreciated it
Stayed 1 night in Jan 2024
Response from Palms Garden Inn - RF on 30 Jan 2024
Hi Karen, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

10/10 Excellent

Linda

Stayed 1 night in Jan 2024
Response from Palms Garden Inn on 3 Feb 2024
Hi Linda, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Palms Garden Inn - RF on 13 Jan 2024
Hi Arun, it was nice meeting you. We appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

8/10 Good

Linda

Stayed 1 night in Jan 2024
Response from Palms Garden Inn on 3 Feb 2024
Hi Linda, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Palms Garden Inn - RF on 10 Jan 2024
Hi Melissa, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great an it was so quiet an safe
Stayed 2 nights in Jan 2024
Response from Palms Garden Inn - RF on 8 Jan 2024
Hi Janet, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again. Staff very friendly and helpful. Room neat and clean. Easy on/off interstate.
Stayed 1 night in Jan 2024
Response from Palms Garden Inn - RF on 8 Jan 2024
Hi Phyllis, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
convenient, old but well kept, perfect spot for travel to St Pete
Stayed 1 night in Dec 2023
Response from Palms Garden Inn - RF on 7 Jan 2024
Hi Clifford, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property provides a quiet, comfortable, LARGE room with kitchenette, full sized fridge with freezer, full sized microwave, and table for two, but bring your own dishes and utensils! Perfect for an overnight stay. Clean!!!! Comfortable king bed with little transfer of motion. A short drive to Lake City, but out of the city. Great AC. Shower could use a little updating and better water pressure, but overall a good place to break from a drive and rejuvenate for the road—at a good price as well.
Stayed 1 night in Dec 2023
Response from Palms Garden Inn - RF on 7 Jan 2024
Hi Henry, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

4/10 Poor

Martha

Liked: Cleanliness
Disliked: Staff & service, room comfort
Backaching, ironless, service lacking Location
Stayed 1 night in Dec 2023
Response from Palms Garden Inn on 30 Dec 2023
Hi Martha, we appreciate you taking time to give us feedback. Please let us know what we can do to improve.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Palms Garden Inn on 30 Dec 2023
Hi, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

6/10 Okay

Mark

Disliked: Staff & service
Not a bad place for the price. Mostly clean, beds floors and counters were nice. Shower could have a little cleaning. Pool was not working and no Coke machine or vending. No breakfast bar. But just to get a nice sleep this is the place. Very quiet.
Stayed 1 night in Dec 2023
Response from Palms Garden Inn on 27 Dec 2023
Hi Mark, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

10/10 Excellent

Bobby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price for clean room
The room was very clean upon entry. The beds are comfortable and the shower is good and hot. The price was very good for the room as well. We had a very pleasant stay.
Stayed 3 nights in Dec 2023
Response from Palms Garden Inn on 20 Dec 2023
Hi Bobby, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

4/10 Poor

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities
No staff available on site, have to call a number to have someone come check in/out (check out was to leave room key in window up front or locked in the room). Cleanliness was subpar, everything looked old/worn down, carpet stained (didn’t feel comfortable walking in room without shoes on), bedding appeared clean but didn’t have the usual bleach/laundry detergent smell (didn’t really have a smell at all), hole in wall behind door, paint on walls scuffed, etc. When we left the room we took all our belongings with us rather than leaving in the room.
Stayed 2 nights in Nov 2023
Response from Palms Garden Inn on 17 Dec 2023
Hi Robin, we appreciate you taking time to give us feedback. There is always someone on site, sometimes we may have to step out of the office to assist other guest. As for our cleaning chemicals used on our laundry are professionally set by the manufacture so that there are no strong odors that may affect others with different odor sensitivity. I hope if your in the area again you will give us another chance to provide you with excellent service.

8/10 Good

ANDREW, Atlanta

Travelled with partner
What we liked the most was that we had a large room with huge bed and a VERY comfortable bed. We rested very well. We liked that we had a room that was on the ground level and the closest to the office. A couple of dislikes: There should have been more towels. We only had 2 large towels- one apiece. It would have been nice to have 4 towels. Also, in order to checkout, we had to call a phone number- there was no one there to do the checkout in person. The dining options in the area were very limited.
Stayed 1 night in Dec 2023
Response from Palms Garden Inn on 17 Dec 2023
Hi Andrew, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay! We try to make it easier on our guest to get going and not have to stop in and check out in the morning. This is why we give you a copy of your receipt when you check-in.

8/10 Good

marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Palms Garden Inn on 5 Dec 2023
Hi Marty, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

10/10 Excellent

Len

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff is great!!
Stayed 1 night in Dec 2023
Response from Palms Garden Inn on 5 Dec 2023
Hi Len, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

10/10 Excellent

scott

Stayed 1 night in Nov 2023
Response from Palms Garden Inn on 17 Dec 2023
Hi Scott, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

8/10 Good

Carter's

Stayed 1 night in Nov 2023
Response from Palms Garden Inn on 5 Dec 2023
Hi Carter, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

6/10 Okay

Alden, FORT MYERS

Travelled with family, Business traveller
Liked: Staff & service
Good overnight location. Not luxurious. Basic accommodations.
Stayed 1 night in Oct 2023
Response from Palms Garden Inn on 5 Dec 2023
Hi Alden, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad start, good ending.
When we arrived there was no staff to check us in. I called the number and he apologized and was there in about 10 min. He was very friendly and kind so i couldnt be upset. Got checked in and all was fine after that.
Stayed 2 nights in Sep 2023
Response from Palms Garden Inn on 5 Dec 2023
Hi Dianne, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

2/10 Terrible

Robert

Stayed 1 night in Aug 2023
Response from Palms Garden Inn on 8 Sept 2023
Hi Robert, we appreciate you taking time to give us feedback. We are a bit confused as to why you would rate us the way you did since you cancelled your reservation and did not even stay with us.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Palms Garden Inn on 5 Dec 2023
Hi Gregory, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

2/10 Terrible

Lianet

Travelled with family
Disliked: Staff & service
Horrible
We picked this hotel cause it was 15 mins from Ginnie Springs. We arrived on Friday at 12:04am, the front desk office was locked and no one was there to help. The website said the front office closed at midnight. We had to pay for another hotel to stay the night. We went back Saturday and 7pm and again the front desk was locked and no one was there. We never checked in, we never got our reservation.
Stayed 2 nights in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Bulb in lamp not working and no guide to TV channels. Otherwise fine.
Stayed 1 night in Jun 2023
Response from Palms Garden Inn on 5 Dec 2023
Hi, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

6/10 Okay

JORGE

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Pros: Close to I-75. Darken donuts next door! 20 minutes from Springs. Cons: First impressions was I arrived at a Sunday afternoon, B rated horror flick. The front office was locked with no staff...had to call number posted on the door. When I finally was given a room, I went to unlock the door but noticed though the window somebody was already laying in bed 😅. I was given another room but the key card didn't work. The night was a non eventful and the room was clean. Upon check out, I have to leave the card keys in the room because the front office was locked with no staff, no answer to phone calls. 🙄 cheap stay but kind of creepy.
Stayed 1 night in Jun 2023

10/10 Excellent

Mitchell

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Palms Garden Inn on 7 Jun 2023
Hi Mitchell, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
We arrived around 10 pm. There was someone at the front desk and checkin was easy. The room smelled great. The bed was comfortable and we had a good.nigh sleep.
Stayed 1 night in May 2023
Response from Palms Garden Inn on 7 Jun 2023
Hi Barbara, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very accommodating. Will be back!
Stayed 1 night in Apr 2023
Response from Palms Garden Inn on 6 May 2023
Hi Kayla, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

2/10 Terrible

Misy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Palms Garden Inn on 6 May 2023
Hi Missy, we appreciate you taking time to give us feedback. I understand why you would rate us the way you did, since your party left our linen stained.

4/10 Poor

Amy

Travelled with family
Disliked: Property conditions & facilities, room comfort
The hotel was clean, but it needs major renovations.
Stayed 2 nights in Mar 2023
Response from Palms Garden Inn on 24 Mar 2023
Hi, we appreciate you taking time to give us feedback.

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quaint property, very clean and felt very safe. We accidently left our van side door open and the manager/owner of Palms Garden Inn, called us with in 30 minutes to let us know. We found it very easy to check in and the dining options around us were great, also easy on/off the interstate. Would for sure recommend and stay there again.
Stayed 2 nights in Mar 2023
Response from Palms Garden Inn on 17 Mar 2023
Hi Brent, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

10/10 Excellent

Wenche Niemeyer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well hidden gem.
Great place, clean,nice and neat. Great staff! Convenient close to the freeway with no noice from the traffic. Would stay there again.
Stayed 1 night in Jan 2023
Response from Palms Garden Inn on 29 Jan 2023
Hi Wenche, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

6/10 Okay

Amber

Disliked: Staff & service, property conditions & facilities, room comfort
Just don't. You have to call and wait for someone to come to the office to check you in. I had to call 3 times. No hot water! Tried to shower the next morning only to be met with no hot or even warm water. Dirty & ghetto.
Stayed 1 night in Dec 2022
Response from Palms Garden Inn on 29 Dec 2022
Hi Amber, we appreciate you taking time to give us feedback. We apologize for the wait but at the time you called we were assisting another guest. Sometimes we have to step out of the office to meet all our guest needs. Someone came back up to the office as quickly as possible. As for the hot water issue we were unaware of any problems until 10 am the next morning when one of our guest stated that there was no hot water. We quickly called someone out to trouble shoot the problem and had it fixed with a couple of hours. If your ever in the area again please gives us another shot.

2/10 Terrible

Bonnie, Thorold

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We actually didn't stay. Property was terrible
Stayed 1 night in Sep 2022
Response from Palms Garden Inn on 7 Oct 2022
Hi Bonnie, we appreciate you taking time to give us feedback. We are a bit confused as to why you would rate us the way you did. You rated us very well on our in house feedback: Check-in: StaffRoom: Nice bed,Clean,Renovated new,Spacious,Great amenities,Quiet,Clean Bathroom but then rated us differently. Please feel free to let us know what needs to be addressed.

8/10 Good

Carol

Liked: Staff & service
Stayed 2 nights in Sep 2022
Response from Palms Garden Inn on 10 Sept 2022
Hi Carol, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

8/10 Good

Elena

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Spacious and well furnished room, friendly staff
Stayed 1 night in Aug 2022
Response from Palms Garden Inn on 2 Sept 2022
Hi Elena, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay!

6/10 Okay

LUIS

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Just ok
You get what you pay for, inside it’s just ok, better than the outside. A few infractions inside the room but very clean. Smells like humidity inside but overall acceptable for one night and the price is ok
Stayed 1 night in Aug 2022
Response from Palms Garden Inn on 18 Aug 2022
Hi Luis, we appreciate you taking time to give us feedback. We are glad you enjoyed your stay! We will also look into the humidity smell you described.