Egyptian cotton sheets, premium bedding, desk, laptop workspace

Reviews of The Marco Hotel Lake Charles

3 out of 5
The Marco Hotel Lake Charles
401 Lakeshore Drive, Lake Charles, LA

Reviews

8.4

Very good

Rating 10 - Excellent. 22 out of 43 reviews" "
Rating 8 - Good. 10 out of 43 reviews" "
Rating 6 - Okay. 5 out of 43 reviews" "
Rating 4 - Poor. 6 out of 43 reviews" "
Rating 2 - Terrible. 0 out of 43 reviews" "

8.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yeselys

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place
Stayed 1 night in Apr 2024

8/10 Good

Susan G

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was courteous
Stayed 1 night in Apr 2024

10/10 Excellent

Jihn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Allen on 21 Apr 2024
Thank you for your outstanding rating! We're thrilled to hear that you had a fantastic experience at The Marco Hotel Lake Charles. Your feedback is greatly appreciated, and we're delighted that you enjoyed your stay with us. We look forward to hosting you again soon for another wonderful experience!Warm regards,Allen WeinHotel OperationsThe Marco Hotel Lake Charles

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access off of I-10. Good night sleep. Clean and friendly. Beautiful boardwalk across street.
Stayed 1 night in Apr 2024
Response from Allen on 9 Apr 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay at The Marco Hotel Lake Charles. It's great to know that you found our location convenient with easy access off of I-10 and appreciated the good night's sleep. We're delighted that you found our hotel clean and our staff friendly. The beautiful boardwalk across the street is indeed a fantastic feature, and we're glad you were able to enjoy it. We truly appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Warm regards,Allen WeinHotel OperationsThe Marco Hotel Lake Charles

4/10 Poor

Peter

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It wasn't safe,dirty, no house keeping when you needed; also the breakfast was awful.
Stayed 2 nights in Mar 2024
Response from Allen on 21 Apr 2024
Hello Peter, We're sorry to hear about your concerns. We take the safety and cleanliness of our hotel seriously. Our housekeeping team is available upon request, and we apologize if there was any miscommunication. Regarding breakfast, we aim to provide a variety of options and regret if it fell short of expectations. We've tried reaching out to discuss further. Your satisfaction is important to us, and we hope to address any issues promptly.Warm regards,Allen WeinHotel OperationsThe Marco Hotel Lake Charles

8/10 Good

Nicolad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
nice rooms, good views.
Stayed 1 night in Mar 2024
Response from Allen on 29 Mar 2024
Dear Nicolad,Thank you for sharing your feedback! We're delighted to hear that you enjoyed our nice rooms and the good views during your stay at The Marco Hotel Lake Charles. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience in the future.Warm regards,General ManagerThe Marco Hotel Lake Charles

4/10 Poor

Lisa

Travelled with partner
out of amenities that they said they had to provide for us and the pool that’s supposed to be so spectacular is frigid. Also, there are no plugs in the bathroom and that’s where the only mirror is layout of room very poorly designed.
Stayed 1 night in Mar 2024
Response from Allen on 27 Mar 2024
Dear Lisa,Thank you for sharing your feedback. We apologize for any inconvenience regarding the amenities and the temperature of the pool. Your comments regarding the bathroom plugs and room layout are noted, and we will use them to improve our guest experience. We hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Warm regards,General ManagerThe Marco Hotel Lake Charles

8/10 Good

Reggie, Anacoco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tonya Jinks on 26 Mar 2024
Thank you so much for taking the time to fill out our guest survey! I want to thank you for choosing The Marco Hotel. I hope to see you back again in the future. Once again, thank you for staying at The Marco Hotel Lake Charles Convention Center!

10/10 Excellent

Renee

Stayed 1 night in Mar 2024
Response from Allen on 21 Apr 2024
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience at The Marco Hotel Lake Charles. Your satisfaction is our top priority, and we're delighted that our team provided you with exceptional service. We look forward to welcoming you back for another memorable stay in the future!Warm regards,Allen WeinHotel OperationsThe Marco Hotel Lake Charles

10/10 Excellent

Senior

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We had an issue with a flight connecting to Lake Charles and hotel was very accommodating.
Response from Tonya Jinks on 18 Mar 2024
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing The Marco Hotel. I hope to see you back again in the future. Once again, thank you for staying at The Marco Hotel Lake Charles!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Tonya Jinks on 1 Feb 2024
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing the Quality Suites Lake Charles Convention Center. I hope to see you back again in the future. Once again, thank you for staying at the Quality Suites Lake Charles Convention Center!

10/10 Excellent

Jali

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovley property, had a very comfortable night at this hotel and was impressed by the friendly service, delicious breakfast, and spotlessly clean rooms. My new favorite hotel in Lake Charles
Stayed 1 night in Jan 2024
Response from Tonya Jinks on 1 Feb 2024
Thank you for taking the time to tell us about your experience at Quality Suites Downtown Lake Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Quality Suites Downtown Lake Charles, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Thank you for choosing the Quality Suites Downtown Lake Charles.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tonya Jinks on 1 Feb 2024
Thank you for your honest feedback. We apologize that your last interaction with our firm did not meet your expectations and are sincerely sorry for any inconvenience. We care deeply about our customers and are addressing the issues you raised internally so that we can do a better job next time

10/10 Excellent

Smello

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
Very enjoyable stay.
Stayed 1 night in Jan 2024
Response from Tonya Jinks on 1 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

4/10 Poor

DILAFRUZ

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Nice location
Inside is clean i think some renovation is done too, but there's no towel hanger, toilet paper holder, no hot water 😉. Even though hotel was half full we were placed in the first floor with dumpsters view.
Stayed 2 nights in Dec 2023
Response from Tonya Jinks on 1 Feb 2024
It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to The Marco Hotel by the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations. Thank you once again for choosing to stay at Quality Suites Lake Charles Downtown and we really look forward to a chance at welcoming you back.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tonya Jinks on 2 Jan 2024
First, I want to thank you for choosing the Quality Suites Lake Charles Convention Center! Second, thank you for taking the time to leave a review and your kind words. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Last but not least, while the entire team at the Quality Suites Lake Charles Downtown remains at your disposal for any assistance or service you may need, I can also be reached in this endeavor. If you have any questions or concerns, please do not hesitate to contact me. I look forward to hearing from you soon. Once again, thank you for choosing the Quality Suites Lake Charles Convention Center!

4/10 Poor

Larry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tonya Jinks on 5 Dec 2023
Thank you for your honest feedback. We apologize that your last interaction with our firm did not meet your expectations and are sincerely sorry for any inconvenience. We care deeply about our customers and are addressing the issues you raised internally so that we can do a better job next time. It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.

4/10 Poor

Lonnie

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tonya Jinks on 5 Dec 2023
We are very sorry about the experience you while staying with us. I assure you that I will be following up with the team to make sure that these issues do not happen in the future. We want all of our guests to have a great stay and I hate to hear this kind of feedback. Please know that we are on top of this and it will not happen in the future. We will be reaching out to you shortly but if we do not get you reach out to leadership at your earliest convenience tomorrow so we can address this further.It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Hotel was nice. Breakfast was great. The two ladies who work the front are amazing and truly went above and beyond
Stayed 7 nights in Nov 2023
Response from Tonya Jinks on 20 Nov 2023
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing the Quality Suites Lake Charles Event Center. I am so glad that you enjoyed your stay and I hope we continue providing the top-quality service that you expect. It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.As always, we loved having you stay at our hotel. I hope to see you the next time you stay with us!! We appreciate your business!

8/10 Good

AMBER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Tonya Jinks on 16 Nov 2023
Thank you for taking the time to tell us about your experience at Quality Suites Downtown Lake Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Quality Suites Downtown Lake Charles, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Thank you for choosing the Quality Suites Downtown Lake Charles.

6/10 Okay

Rosendo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the fact that there were only 2 towels and we had 4 people in the room. SMH Went to the front desk at 10:30pm to ask for more towels and was told there weren’t any available!!! Not the right answer!!!
Stayed 1 night in Nov 2023
Response from Tonya Jinks on 6 Nov 2023
Hello Rosendo, To hear of your recent experience while staying with us at Quality Suites Lake Charles Downtown is very displeasing. It is our ultimate goal to make certain that all of our guests have an extraordinary stay, so I regret to hear that you had anything less than that. In the case that you have not already spoken to our General Manager regarding your concerns, please look forward to a phone call. Thank you once again for choosing to stay at Quality Suites Lake Charles Downtown and we really look forward to a chance at welcoming you back.

8/10 Good

Garrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property is undergoing renovations, so it's not super shiny at the moment but you can tell it's moving in that direction. Our room was clean with no complaints. The area is still a little beat up following Hurricanes Laura and Delta, but the dowtown area which is walking distance away was alive. There is a GREAT Celtic pub (McFarlane's) a block from the hotel. Good music and food!
Stayed 1 night in Oct 2023
Response from Tonya Jinks on 6 Nov 2023
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing the Quality Suites Lake Charles Convention Center. I am so glad that you enjoyed your stay and I hope we continue providing the top-quality service that you expect. It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.As always, we loved having you stay at our hotel. I hope to see you the next time you stay with us!! We appreciate your business!

10/10 Excellent

Shala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 1 night in Oct 2023
Response from Tonya Jinks on 1 Nov 2023
Thank you so much for taking the time to fill out our guest survey! First, I want to thank you for choosing the Quality Suites Lake Charles Convention Center. I am so glad that you enjoyed your stay and I hope we continue providing the top-quality service that you expect. It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.As always, we loved having you stay at our hotel. I hope to see you the next time you stay with us!! We appreciate your business!

10/10 Excellent

Charley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tonya Jinks on 1 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. It is a pleasure to announce that we are implementing many upgrades to the property within the next couple of months. Our rooms have new mattresses, bed skirts, window treatments, flooring, in-room accessories, and much more! In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.We hope to see you again soon!Sincerely,

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff and adequate accommodations
Stayed 1 night in Oct 2023
Response from Tonya Jinks on 18 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

10/10 Excellent

Arhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from there was breathtaking
Stayed 2 nights in Oct 2023
Response from Tonya Jinks on 16 Oct 2023
Amazing! Thank you for taking the time to complete our survey. I am glad to learn that you liked our location. We are fortunate to be situated near top tourist attractions, popular restaurants, and shops. We're happy to know you loved our comfortable and clean rooms. One of the key features of our hotel is our spacious rooms. Happy to see that you had a comfortable experience.We are proud to be turning from a Quality Suites to the Ascend Hotel Collection by Choice. I want to invite you to come back soon to see the complete renovations.We look forward to seeing you again in the future. Thank you for staying with us!Best Regards,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel, nice clean and pleasant.
Stayed 1 night in Oct 2023
Response from Tonya Jinks on 16 Oct 2023
Thank you for taking the time to tell us about your experience at Quality Suites Downtown Lake Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Quality Suites Downtown Lake Charles, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Thank you for choosing the Quality Suites Downtown Lake Charles.

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost
The best thing about our one night stay was the fact it was only one night! Check-in was horrible. Upon entering the building I had four guest in front of me waiting to check in. The employee screamed at her manager three- four times for assistance which went unnoticed. The kicker was she was in her office speaking with the maintenance man which was ear shot away from the front desk. It took me walking up the the managers office for her to come out to assist. Every key the original clerk issued did not work, mine included. Which made each guest have to return to the desk to get it fixed. Now onto the room, disgusting. Old, worn down, outdated. The entire hotel had a weird smoky urine smell. Do not stay here! It’s $130 you will REGRET spending.
Bathroom mirror worn
Shower
Missing fire alarm
Soap scum
Stayed 1 night in Mar 2023

8/10 Good

LUIS

Stayed 2 nights in Nov 2023
Response from Tonya Jinks on 2 Jan 2024
Thank you for taking the time to tell us about your experience at Quality Suites Downtown Lake Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Quality Suites Downtown Lake Charles, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Thank you for choosing the Quality Suites Downtown Lake Charles.