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Reviews of Comfort Inn Near Casino

2.5 out of 5
Comfort Inn Near Casino
607 E Prien Lake Rd, Lake Charles, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 210 out of 505 reviews" "
Rating 8 - Good. 191 out of 505 reviews" "
Rating 6 - Okay. 62 out of 505 reviews" "
Rating 4 - Poor. 28 out of 505 reviews" "
Rating 2 - Terrible. 14 out of 505 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Steve

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Greedy, Horrible People
We were supposed to come here and visit Mcneese State University. When Hurrican Laura hit 4 days before our visit obviously the ability to travel to the area was lost. This hotel refused to refund our money or move our reservation to later in the year. Refused to.do anythinh. Just took the money and made no effort to accomodate at all.
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020

4/10 Poor

Richard

Travelled with group
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Laquana, Baton Rouge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service everything was clean and up to part
Stayed 1 night in Aug 2020

4/10 Poor

LRP, NC

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The description is not accurate due to stating it is located by casinos, it is not. Check in staff was rude and did not give any details of extra charges, directions to room, nor was I told the pool was closed. They ran out of towels two days of my stay and I had to wait for laundry to be done before I was able to get clean towels. Parking spaces are very limited and there is not enough spaces for amount of rooms.
Stayed 3 nights in Aug 2020
Response from Sylvia Picou on 19 Aug 2020
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sylvia Picou General Manager

8/10 Good

Jon, The Woodlands

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and room. Although, first room we were offered had a strange odor. Front desk was kind enough to give us a different room very quickly. Also impressed that when we left a necklace behind in the room, the housekeeper immediately brought it to the managers attention and they called us right away..
Stayed 2 nights in Aug 2020
Response from Sylvia Picou on 5 Aug 2020
Dear Jon Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sylvia Picou General Manager Comfort Inn, Lake Charles

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Sylvia Picou on 5 Aug 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sylvia Picou General Manager Comfort Inn, Lake Charles

8/10 Good

Ileana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Sylvia Picou on 5 Aug 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sylvia Picou General Manager Comfort Inn, Lake Charles

10/10 Excellent

Daphanie, Houston, Tx

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was awesome! Rooms were great!! Will stay again!
Stayed 1 night in Jul 2020
Response from Sylvia Picou on 29 Jul 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sylvia Picou General Manager Comfort Inn, Lake Charles

2/10 Terrible

Travis

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches and Spiders Oh My
We found a dead cockroach by the A/C, and food remnants by the desk from a previous guest and housekeeping didn’t even catch it the second day. Clear that they don’t clean the floors, which made me nervous about their general cleaning, especially during COVID. Found several spiders in the sink. The whole place was disgusting, but front desk staff was very friendly. Won’t be back.
Stayed 3 nights in Jun 2020
Response from Sylvia Picou on 29 Jul 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sylvia Picou General Manager Comfort Inn, Lake Charles

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to business meetings...............?.........
Stayed 1 night in Jun 2020
Response from Sylvia Picou on 29 Jul 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sylvia Picou General Manager Comfort Inn, Lake Charles

8/10 Good

Verified traveller

Stayed 1 night in May 2020
Response from Midge P. on 12 Jun 2020
Thanks for staying and reviewing!

10/10 Excellent

BMS, Waco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and the room was very comfortable!
Stayed 2 nights in Mar 2020
Response from Midge P. on 27 Mar 2020
Thanks for the five star review!

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Good Here!
Always my choice when in Lake Charles! Super friendly, clean, great price. The after check in call to the room was nice just in case something was wrong.
Stayed 1 night in Feb 2020
Response from Midge P. on 27 Mar 2020
Thanks for the 10 star review!

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Midge P. on 27 Mar 2020
Thanks for the 10 star review!

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020
Response from Midge P. on 27 Mar 2020
Thanks for staying!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Feb 2020
Response from Midge P. on 27 Mar 2020
Thanks for staying and recommending.

4/10 Poor

Chris

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poor upkeep. Towels smelled like mildew. Loud music til 3 oclock in the morning
Stayed 1 night in Feb 2020
Response from Midge P. on 27 Mar 2020
Thanks for staying we apologize that other guests made your stay uncomfortable.

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Midge P. on 12 Feb 2020
Thanks for staying and recommending!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
good location good breakfast friendly staff clean rooms
Stayed 1 night in Jan 2020
Response from Sylvia Picou ( General Manager ) on 28 Jan 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Sylvia Picou

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Sylvia Picou ( General Manager ) on 24 Jan 2020
Thank you for sharing about your recent stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. Staff was very friendly. Breakfast had a lot of options and the coffee was good.
Stayed 1 night in Jan 2020
Response from Sylvia Picou ( General Manager ) on 24 Jan 2020
Thank you for sharing about your recent stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, wish breakfast would have had longer time period.
Stayed 1 night in Jan 2020
Response from Sylvia Picou ( General Manager ) on 24 Jan 2020
Thank you for sharing about your recent stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Comfortable and good price
Stayed 1 night in Dec 2019
Response from Sylvia Picou ( General Manager ) on 24 Jan 2020
Thank you for sharing about your recent stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Sylvia Picou (General Manager) on 24 Jan 2020
Thank you for sharing about your recent stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The breakfast is great and have multiple choices. The wall is not sound-proof and the AC is a bit noisy. The overall experience is good.
Stayed 1 night in Dec 2019
Response from Sylvia Picou ( General Manager ) on 24 Jan 2020
Thank you for sharing about your recent stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
My stay was good overall. The temperature in the room was a little difficult to control. The chairs in the dining room need to be replaced immediately. Staff were very friendly and helpful.
Stayed 2 nights in Dec 2019
Response from Sylvia Picou ( General Manager ) on 24 Jan 2020
Thank you for sharing about your recent stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will stay again.
The location is perfect if you are visiting someone in the Lake Charles Memorial Hospital or want access to shopping and dining out. The full hot breakfast is really good and the staff was super nice.
Stayed 2 nights in Dec 2019
Response from Sylvia Picou ( General Manager ) on 24 Jan 2020
Thank you for sharing about your recent stay with us. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Midge P. on 16 Dec 2019
Thanks so much!

10/10 Excellent

Marie, Baton Rouge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Cleaness of the property and rooms. The breakfast and the staff was good also
Stayed 2 nights in Nov 2019
Response from Midge P. on 16 Dec 2019
Thank you for the five star review!

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Midge P. on 16 Dec 2019
Thanks for the five star review of our hotel!

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Midge P. on 16 Dec 2019
Thanks for staying and reviewing!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s just ok, no frills
The room and facility are very nice and clean. Bed was very comfortable. Only issues were parking and breakfast. Parking is very limited, you may have to park in an area behind the hotel I would categorize as “uncomfortable”. Breakfast left a LOT to be desired. Only things fresh were the fruit and the waffles you make yourself. Everything else seemed to be “prepackaged “, like heat and eat. Didn’t even try the eggs, they don’t resemble eggs. Biscuits and gravy were very good. Biscuits have to be heated in a microwave but the sausage gravy is kept warm in a crockpot.
Stayed 1 night in Nov 2019
Response from Midge P. on 2 Dec 2019
Thanks for the review! We appreciate your letting us know where we might be able to improve.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Midge P. on 2 Dec 2019
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Midge P. on 2 Dec 2019
Thank you!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable room, plenty of light fixtures. Bathroom furnished with everything needed. Sheets and towels clean.
Stayed 1 night in Nov 2019
Response from Midge P. on 2 Dec 2019
Wonderful to hear, Thanks for staying.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly. The room was amazingly clean. The AC actually worked, and there was an exhaust fan in the bathroom to pull out the humidity. Wish it was in a better neighborhood.
Stayed 4 nights in Nov 2019
Response from Midge P. on 27 Nov 2019
Thanks for staying and recommending. Our neighborhood is residential/commercial mixed and on Prien Lake Road one of the busiest streets in Lake Charles.

8/10 Good

Nadir

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great value for the price. We were traveling for business and had everything we needed. The bathroom even had an exhaust fan. The A/C worked great. The staff was really friendly. This hotel is on a working class neighborhood but has the quality of something more upscale. More parking would be great, especially with more lighting.
Stayed 1 night in Nov 2019
Response from Midge P. on 27 Nov 2019
Wonderful to hear, Thanks for staying.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the exhaust and the light in the bathroom were on the same switch!
Stayed 1 night in Nov 2019
Response from Midge P. on 27 Nov 2019
Thanks for the feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean and the staff is nice.xxx
Stayed 1 night in Nov 2019
Response from Midge P. on 27 Nov 2019
Thanks so much for the five star review.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
e Tears There is still Joy ... fll
After checking in La Quinta. We were terribly disappointed... the room was not clean and smelled, the floors were not clean and the refrigerator was ice over with mold ... we checked out and went to Hotel . Com and found a room at Comfort Inn ... what a turn around our room was clean , neat and smelled so fresh ... we was able to get a good night sleep... we had been gone all day as we were attending our sister law funeral after she had suffered an accident that took her life , so we were very emotional and thank Comfort Inn for being that comfortable comfort we needed ...
Stayed 1 night in Nov 2019
Response from Midge P. on 27 Nov 2019
So wonderful to hear that we were able to provide Comfort for you during a mournful time. We appreciate your letting others know how great our Lake Charles hotel was and invite you to return to the Comfort Inn next time you are in the area!

10/10 Excellent

Dorothea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was clean, comfortable rooms, staff was awesome.
Stayed 1 night in Nov 2019
Response from Midge P. on 27 Nov 2019
Awesome, so glad to hear!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Midge P. on 27 Nov 2019
Thanks for staying!

8/10 Good

Lucy, Texas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the location and the breakfast wasn’t as I thought it would be . There was a smell as soon as u walk in . Overall I wasn’t pleased like I hoped I would’ve been after reading some of the reviews .
Stayed 2 nights in Oct 2019
Response from Midge P. on 29 Oct 2019
Thanks for the feedback.

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Midge P. on 29 Oct 2019
Thanks for giving our Lake Charles hotel 10 stars!

10/10 Excellent

Cindy, Natchez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check- in staff actually called us a few minutes after check- in to see if the room was acceptable.
Stayed 1 night in Oct 2019
Response from Midge P. on 29 Oct 2019
We are glad to hear that you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Midge P. on 29 Oct 2019
Thanks for the five stars!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Nice room, comfy bed. Good breakfast. Very convenient location
Stayed 2 nights in Oct 2019
Response from Midge P. on 29 Oct 2019
Thanks for staying and reviewing!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Midge P. on 29 Oct 2019
Thanks for the review!