Lake Burullus

Very good very family tean

A true 5-star experience from start to finish. We stayed 5 nights in a Royal Sea View Suite with our three young daughters (ages 4 and twin 2-year-olds). Traveling with little kids isn't easy, but the team at Cleopatra Sidi Heneish made us feel genuinely cared for every day. The resort is beautiful, with stunning landscaping, multiple pools that never felt crowded, and an amazing beach. The food exceeded our expectations—especially the pizza, fresh pita, and desserts. Our suite had an incredible view. The only small criticism is that the floors in our room could have been cleaned more thoroughly. What truly sets this resort apart is its staff. Mohsen made check-in and checkout effortless. Mohamed, the lifeguard at the small pool always greeted us warmly, brought towels, and kept our girls smiling. Halim, the floor manager for lunch at the Spuntini and dinner service at the main restaurant always had a table and two high chairs ready for us. Sara surprised us by baking custom pita bread and continued making it for us every day. Esraa kept our daughters entertained and made sure we never forgot to get ice cream. Hosny remembered our drink orders from day one. Everyone—from housekeeping and maintenance to the landscapers—greeted us with a smile and often helped carry our stroller across the sand. Those small acts of kindness meant so much to our family. Cleopatra Sidi Heneish has set a new standard for hospitality. We will definitely be back.