Premier Room, Balcony, Ocean View | Desk, blackout curtains, iron/ironing board, bed sheets

Reviews of Pacific Edge Hotel on Laguna Beach

3 out of 5
Pacific Edge Hotel on Laguna Beach
647 South Coast Hwy, Laguna Beach, CA

Reviews

6.8
Rating 10 - Excellent. 330 out of 1075 reviews" "
Rating 8 - Good. 203 out of 1075 reviews" "
Rating 6 - Okay. 201 out of 1075 reviews" "
Rating 4 - Poor. 168 out of 1075 reviews" "
Rating 2 - Terrible. 173 out of 1075 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

carol

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The view right over the ocean was worth every penny, and the staff woman that checked us in was extremely professional! The property needs a lot of renovation is very old and the furniture inside was extremely dated, but with a few extra bucks in each room, they could make a difference!! The cleaning crew in the restaurant next-door was extremely loud about 12 o’clock at night!! The location is fantastic very close to a lot of restaurants and shops!!
Stayed 1 night in May 2024

10/10 Excellent

Cecilee

Stayed 3 nights in May 2024

6/10 Okay

Ana

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beach, town, landscape, ocean front room
Stayed 1 night in May 2024

6/10 Okay

nel

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Got catfished by the pictures.. Only good thing about this place is the ocean view
Stayed 2 nights in May 2024

4/10 Poor

Pedro

Travelled with family
Needs renovation
Stayed 2 nights in May 2024

6/10 Okay

Sheri

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This used to be a favorite destination for my family. The two bedroom units are in great disrepair, the game room is gone, one pool was broken AND there are resort fees added. Valet parking is required at $45 per day, can take a while to drop off/pick up (especially with an event happening and busy restaurants). For the units that have parking spots in front, guests should have priority instead of having to haul luggage around. I also asked the desk to accept a FedEx package - they rejected it.
Stayed 3 nights in Mar 2024

10/10 Excellent

Obed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The oceanfront balcony king suite was the perfect getaway spot for my wife, son, and I. We will continue booking here for years to come!
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Obed, it warms our hearts to hear that the oceanfront balcony king suite at Pacific Edge Hotel served as the ideal vacation spot for your family. We eagerly await your return for many more memorable stays in the future.Pacific Edge Hotel Management

10/10 Excellent

Frenchy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing ocean front property
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Frenchy, we're delighted to hear your high praise for Pacific Edge Hotel's ocean-front location. We take pride in the unique experience our location provides, enhancing our guests' stay. Looking forward to welcoming you back soon.Pacific Edge Hotel Management

4/10 Poor

Richard

Travelled with group
Disliked: Amenities, property conditions & facilities
Water stains on the ceiling, unpainted room, flooring uneven, shower was impossible to set temp, Asked and paid for ocean view and received partial over the other build view. Room was not what was pictured when reservations were made
Stayed 1 night in May 2024

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, amenities
Great but parking expensive
Stayed 2 nights in May 2024

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 12 May 2024
Alaina, thank you for your stellar rating of Pacific Edge Hotel. It's wonderful to see that you had a fantastic experience with us. We're hoping to welcome you back for another memorable stay.Pacific Edge Hotel Management

10/10 Excellent

Astrid K

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great!!
Stayed 2 nights in Apr 2024
Response from Customer Service on 11 May 2024
Astrid, we are overjoyed to read about your delightful experience at Pacific Edge Hotel. We always strive to create memorable moments for our guests, and we're glad that we could achieve it during your stay. We hope to welcome you back soon for another great venture.Pacific Edge Hotel Management

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was perfect for our trip, within walking distance of all the places we wanted to visit in Laguna Beach. The room was comfortable and well-equipped. We loved being very close to the beach.
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Janice, we're thrilled you had an excellent stay at Pacific Edge Hotel. It's fantastic that you found our location ideal for exploring Laguna Beach and that our proximity to the beach added value to your visit. We're glad the room met your needs, and we hope to make your future visits just as satisfying, if not more so.Jeroen QuintManaging Director

10/10 Excellent

Karla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No frills accommodation, but clean and friendly in a fabulous location. We will definitely be back!
Stayed 1 night in Apr 2024
Response from Customer Service on 7 May 2024
Karla, thank you for sharing your experience. It's wonderful to learn that Pacific Edge Hotel's cleanliness and sparkling location contributed to your enjoyable stay. Our friendly team members are always ready to ensure every guest has a memorable time. Looking forward to your return!Jeroen QuintManaging Director

4/10 Poor

Lashae

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Customer service was amazing, the room was old and the property was run down. They should really consider a bigger t.v. and upgrading the property.
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Lashae, we appreciate you acknowledging our wonderful customer service, but it's disheartening to hear that you found our rooms and facilities in need of updates. We're continually strategizing on ways to improve the guest experience, including property upgrades. We'll look into your mention about the television sets. Thanks for your valuable insights.Jeroen QuintManaging Director

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and cozy..conveniently next to everything.
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Eileen, it's delightful to hear that you found your room at Pacific Edge Hotel to be both clean and cozy. We're glad you enjoyed our convenient location adjacent to many attractions. We appreciate your heartfelt feedback and look forward to welcoming you back for your next visit.Jeroen QuintManaging Director

2/10 Terrible

Loretta

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Upon entering, the staff was very friendly and welcomed my husband for his birthday with a bottle of wine! We chose this hotel for the location and the hot tub, but the hot tub was unusable because it was so dirty for 2 days. The walls were very thin the neighbors toilet overflowed at 5:30 in the morning and we heard everything all the way till 9 AM. Good location, but the facility is run down.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 May 2024
Loretta, thank you for your feedback. It's heartening to hear that our team members offered a warm welcome and enhanced your husband's birthday experience. However, we regret to note that some aspects of your stay didn't meet your expectations. We're sorry to learn about your issue related to the hot tub and the noise disruption during your stay. Please know, we focus on maintaining high standards of cleanliness and facilities. It seems like your experience didn't reflect that. Your comments are valuable and present us an opportunity to continually enhance guest experiences. We hope that, despite these issues, you might consider giving us another chance in the future.Jeroen QuintManaging Director

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Sharon, thank you for your sterling rating of Pacific Edge Hotel. It's wonderful to know that you enjoyed your experience. We hope to welcome you back soon for another delightful stay.Jeroen QuintManaging Director

8/10 Good

Patricia

Travelled with family
Liked: Staff & service
The rooms are clean and the location is conversant.
Stayed 1 night in Apr 2024
Response from Customer Service on 5 May 2024
Thanks for the great rating, Patricia!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Pacific Edge Hotel soon, we'd love to have you back!Jeroen QuintManaging Director

4/10 Poor

Giselle

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Customer Service on 5 May 2024
We appreciate the feedback, Giselle.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.Jeroen QuintManaging Director

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
We love coming here every time we go to Laguna Beach! Always a wonderful time.
Stayed 2 nights in Apr 2024

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 3 May 2024
Leslie, it's fantastic to see your high rating for Pacific Edge Hotel. We're truly grateful for your support and hope to see you again for an even better experience. Thank you very much!Jeroen QuintManaging Director

10/10 Excellent

Tammi

Liked: Cleanliness, staff & service, amenities
Great property. Beachy luxury. Rooms are simple but have a great vibe. Can’t beat the location. Staff was very nice and helpful. This is definitely a beach hotel and not new and glitzy. Super comfortable though and the bed was great.
Stayed 3 nights in Apr 2024
Response from Customer Service on 1 May 2024
Tammi, it's delightful to hear that you enjoyed your stay at the Pacific Edge Hotel, embracing our coastal luxury and charm. We're thrilled that you found our environment relaxing, and that our amazing location made a positive impact upon your visit. Our team members being appreciated for their kindness is indeed rewarding. We pride ourselves on providing cozy comfort and are elated to hear that you had a good night's sleep. We sincerely hope to have you with us again for another serene beach getaway.Jeroen QuintManaging Director

4/10 Poor

Luann

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The older rooms are not pictured on the Expedia site or the hotel site. Our room was not what I thought we booked. It was old, worn with torn carpet. The staff was nice and waived some fees but the nice rooms were sold out so we couldn’t move. We felt very mislead.
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Luann, it's disappointing to hear your accommodations did not meet your expectations. We wish every guest experience to be unique and comfortable. Our sincerely apologize that your room seemed worn, and it's not what you anticipated. Our team members did their utmost to assist and it's unfortunate to hear that suitable alternatives were not available at the time. We certainly don't want any guest to feel misled and we appreciate your feedback which will help us improve our communication for future guests. We hope you would consider giving us another opportunity to provide you with the quality experience you had hoped for.Jeroen QuintManaging Director

6/10 Okay

Trina

Travelled with family
Liked: Staff & service
Disliked: Amenities
It's right on the beach which is great. I personally think the hotel is in need of serious updating. The restaurant The Deck is great. Food & view are great. I've stayed here a couple of times but will probably be my last because even though I pay for a oceanfront room they seem to always stick us in the one building without an elevator. Just an fyi they have phones in the room that do not work. Text is the way to always communicate with the front desk which is fine but the front desk should make you aware of this when you are checking in. Also, maybe take the phones out of the rooms because they do not work which would be less confusing for people.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Apr 2024
Trina, thank you for your candid review. It's disappointing to learn that some aspects of your stay did not meet expectations. While our prime beach location and excellent on-site dining options were a hit, we regret to hear about the discomfort experienced due to certain in-room features. We are constantly seeking feedback to improve guest experiences, and your notes about room amenities, including communication methods, have been taken into serious consideration. We will ensure any future visit is a better reflection of our commitment to guest satisfaction. We're looking forward to having an opportunity to serve you better in the future.Jeroen QuintManaging Director

2/10 Terrible

anthony

Disliked: Staff & service
We asked for a room with the water view and did not get it. We canceled and went to another hotel.
Stayed 4 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Anthony, it's regrettable to hear that your expectation for a water-view room was unmet which resulted in you having to seek accommodation elsewhere. Please know that room requests are subject to availability upon check-in. We would value an opportunity to better meet your needs in the future.Jeroen QuintManaging Director

10/10 Excellent

Janeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Janeth, it's wonderful to hear that you had a great experience at Pacific Edge Hotel. We're thrilled to have met your expectations and look forward to welcoming you back for another exceptional stay. Safe travels until then!Jeroen QuintManaging Director

6/10 Okay

Dane

Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Dane, thank you for taking the time to rate your stay. If there is anything specific that could have enhanced your visit, feel free to share. We are always eager to hear guest feedback and to make improvements based on it. We hope to welcome you back for a potentially better experience in the future.Jeroen QuintManaging Director

10/10 Excellent

Jadee

Stayed 2 nights in Apr 2024
Response from Customer Service on 5 May 2024
Jadee, it's wonderful to hear that you enjoyed your experience at Pacific Edge Hotel. We're grateful for your excellent rating and hope to welcome you back again in the near future. Thank you for choosing us for your stay!Jeroen QuintManaging Director

10/10 Excellent

Samzie

Liked: Cleanliness, staff & service, amenities
The staff was nice, check-in was seamless, and the room was clean, the sheets were clean. I slept well, the front desk added a bottle of complementary wine to my stay, which was very nice of them. Overall, this is a nice place to stay if you wanna be centrally located and have easy access to the beach.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Samzie, we're thrilled to hear that your stay at Pacific Edge Hotel met your expectations. It's always delightful to learn of seamless check-in experiences, the cleanliness of our rooms, and the considerate gestures from our front desk colleagues. Your feedback reinforces our commitment to offering enjoyable stays. Looking forward to welcoming you back for another great visit, centrally located with easy access to the beach.Jeroen QuintManaging Director

6/10 Okay

Naomi

Travelled with partner
Disliked: Property conditions & facilities
We booked a suite with balcony thinking since it was on the beach we would have some view of the ocean. The view was the parking lot and valet attendant tent. Luckily we could upgrade to ocean view. The room was clean but old: had peeling paint on moulding and rusty metal hinges and deteriorating balcony. Very old and worn out property but right on the beach.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Naomi, it's good to hear that your accommodations were clean and that you appreciated our close proximity to the beach. We understand your disappointment about the view from the initial room and are glad you were able to upgrade. We're always working on improvements and will consider your comments regarding the decor of the room. Thank you for choosing to stay with us and for sharing your feedback.Jeroen QuintManaging Director

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Apr 2024
Thanks for sharing this perfect rating, Nancy!We're thrilled to hear you enjoyed your stay at Pacific Edge Hotel! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!Jeroen QuintManaging Director

8/10 Good

Gregory, Marshfield

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great location; however in need of a face lift.
Stayed 3 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Gregory, we appreciate your feedback about Pacific Edge Hotel. We're delighted to hear that you found our location to be advantageous. Regarding your remarks about the hotel's appearance, it's always our goal to meet our guests' expectations and we continuously look into ways to enhance the aesthetic and functionality of our venue. We're looking forward to welcoming you back in the future.Jeroen QuintManaging Director

8/10 Good

Debra

Liked: Cleanliness, staff & service, amenities
Great view for the value. Easy walk to beach access.
Stayed 2 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Debra, it's wonderful to hear you enjoyed the scenic vistas at Pacific Edge Hotel and appreciated the convenience of our beach proximity. We appreciate your feedback and look forward to your next visit with us.Jeroen QuintManaging Director

4/10 Poor

Michael

Stayed 2 nights in Feb 2024
Response from Customer Service on 10 Apr 2024
Michael, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.Jeroen QuintManaging Director

6/10 Okay

Richard

Travelled with family
Unfortunately Expedia overbooked our reservation and we were downgraded from an ocean view to a street view with smaller beds and room size. But the front desk was gracious enough to reduce our room fee and give us a restaurant credit and free parking too. The hotel was in a great location and the hotel staff was excellent. Thank you Pacific Edge Hotel for making our stay comfortable.
Stayed 1 night in Apr 2024
Response from Customer Service on 5 Apr 2024
Richard, it's regrettable to hear about the initial booking mix-up but we're glad our front desk was able to assist by adjusting the room fee and providing additional benefits like the restaurant credit and complimentary parking. It's fantastic that our location and our dedicated team made a positive impression. We're grateful for your understanding and patience, and Pacific Edge Hotel looks forward to delivering an even better experience during your next visit.Jeroen QuintManaging Director

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing property right in the heart of downtown Laguna Beach and on the sand. The standard room without an ocean vuew is quite expensive though for what it is and there is resort fees plus an extra 40 dollars to park your car in valet. Luckily I had a small credit from expedia to put towards the cost or I woulbt have probably not stayed there
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Patricia, thank you for your high praise for Pacific Edge Hotel's remarkable location in downtown Laguna Beach. We're pleased you appreciated its unique charm. We understand that value is important to our guests and acknowledge your feedback on the standard room pricing, resort fees, and valet services. Your comments will certainly help us to review our services and strive for improvements. It's wonderful that your Expedia credit helped ease your concerns. We hope to welcome you back soon.Jeroen QuintManaging Director

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty drunks yelling
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Richard, we regret to hear about the disruptive behavior you encountered during your stay. It's of utmost importance to us that all guests enjoy a peaceful, relaxing experience and we extend our sincerest apologies if this was not achieved. We encourage guests to report any disturbances so our team members can handle the situation promptly. We hope to have the chance to better serve you in the future.Jeroen QuintManaging Director

4/10 Poor

Walker

Stayed 1 night in Mar 2024
Response from Customer Service on 21 Apr 2024
We appreciate the feedback, Walker.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.Jeroen QuintManaging Director

8/10 Good

Jillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Great location and amazing views with perfect beach front access. The hotel has lounge chairs and umbrellas set up for guests so all you have to do is walk down and relax. Watched the sunset each night and got treated to a large pod of dolphins super close to shore. Snacks and drinks in room for fee. Clean bed and floors. Only cons: while the rooms have been updated fairly well, the bathrooms could use some help, chipped mirror, etc. Beds were a bit hard. Weirdly got woken up in the morning with manager and a fire inspector demanding to come in our room. We weren’t dressed and we had to get out of bed and dressed for them to come in. Seemed odd. Parking is 45$ per night. With that said, would stay again for the location.
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Jillian, it's delightful to hear that you appreciated the Pacific Edge Hotel's prime location, captivating views, and the convenience of our beach amenities. We're glad you were able to enjoy the spectacular sunsets and the magic of dolphins up close! Our updated rooms aim to provide comfort, however, we value your observation regarding the bathroom and bedding details. It's unfortunate to hear about your morning interruption; the unusual happenings were a necessity in ensuring the safety of our guests. We understand that the parking fee might have surprised you; it's comparable to the norm in the area. Despite some concerns, we're heartened you would consider staying with us again due to our unique location. We strive to make future stays even better.Jeroen QuintManaging Director

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Thank you for the great rating, Tracie!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Pacific Edge Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!Jeroen QuintManaging Director

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location great access to beach
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Gina, thank you for your review. We're glad that Pacific Edge Hotel's prime beachfront location added to your experience. We appreciate your feedback and look forward to welcoming you back soon.Jeroen QuintManaging Director

6/10 Okay

Tanner

Stayed 2 nights in Mar 2024
Response from Customer Service on 14 Apr 2024
We appreciate you taking the time to share your feedback, Tanner.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.Jeroen QuintManaging Director

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service
The staff were great and the room was clean. The think I did not like was the maze to my room and the parking situation. For the price I paid for the night…I would think that parking would be included.
Stayed 2 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Natalie, thank you for highlighting the positive aspects of your stay at the Pacific Edge Hotel, including our hardworking team members and the cleanliness of your room. We recognize your comments about navigation and parking. Your feedback is valuable as we continuously strive to enhance guest experiences. We'd be thrilled to have another opportunity to serve you better in the future.Jeroen QuintManaging Director

10/10 Excellent

eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar 2024
Eric, we are thrilled to hear that you enjoyed the sweeping ocean view at Pacific Edge Hotel. It's definitely one of the many highlights our guests love. We hope to welcome you again soon for more unforgettable experiences.Jeroen QuintManaging Director

2/10 Terrible

Wassem

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever. In my opinion sleeping in a tent on the street peobably much cleaner. The plumbing went out and after spending Half of the night they're trying to fix it.They moved me to another room. I left my wallet in the prior room and when I asked for it, nobody seen it.I spent the week asking for it. They said no one seen it. They were just being lazy. Now more than a week after I checked out and after requesting a replacement for all my cards and Licenses, one rude manager call and tell me it's been on his desk. Very rude people and a very bad place.
Stayed 7 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Wassem, it's regrettable to hear about your recent experience. Issues with cleanliness and maintenance certainly detract from an ideal stay, and we're saddened that it impacted yours. We're sorry for any inconveniences caused by the room change as well. As for your wallet, the integrity and responsibility of our team members is a priority. Hearing this situation with your belongings is certainly concerning as it is not reflective of our service standards. As a precaution, it is always advisable to report lost items immediately to facilitate the search process. We understand that your interactions with some team members did not come across as hospitable, and we apologize for any discomfort. Such feedback aids in sharpening our customer relations as we continue enhancing our service delivery. Thank you for alerting us to these matters.Jeroen QuintManaging Director

6/10 Okay

Andrea

Travelled with partner
The premier rooms do not have a “shared balcony” they are hallways in front of the rooms with a partial view of the ocean which everyone has access to because it’s just the hallway to get to your room. Our window inside the room was broken closed and the snacks in the room were literally half eaten. We enjoyed the beach access and comfortable bed.
Stayed 2 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Andrea, thank you for sharing your recent stay feedback. We regret to hear that some aspects about your guestroom structure and snack offerings were not up to par, we hold our standards much higher than this. Nonetheless, it's heartening to know that you found the bed comfortable and thoroughly enjoyed the beach access. We've noted your input for improvement and we hope to have another opportunity to provide you with a better experience in the future.Jeroen QuintManaging Director

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Wendy, it's wonderful to see your perfect rating for Pacific Edge Hotel. We appreciate you choosing us for your stay, and we'd be thrilled to welcome you back in the future. Thank you again for sharing your positive experience!Jeroen QuintManaging Director

6/10 Okay

Robin

Liked: Staff & service, property conditions & facilities
Hotel was conveniently located but charged $50 to check in 2 hrs early
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Robin, thank you for your feedback. We're pleased to know our location was advantageous for your needs. Regarding the early check-in, while there is typically a minimal fee attached to this service depending on the availability, we are always open to reviewing our policies to ensure guest satisfaction. We hope you will give us another opportunity to provide a better experience on your next visit.Jeroen QuintManaging Director