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"Pee stained smelly carpets. No noise insulation. No hot water. Dirty pools with loose wires. Not very good customer service. Bed ok. AC did not work correctly. Need clear signs to find beach access. Would not recommend ever to anyone. Needs to be renovated. Very disappointing."

"The staff was very helpful and friendly and the room was clean with a very comfortable bed. Great location too. "

"Loud hotel. The pool is small and not on the beach. It’s a motel and tourist trap. I stayed in room 115 for one night and the echos in the courtyard coming from people milling around and having a good time until 3 am was awful. Normal hotels would allow you to check out and not charge you for the future nights- not here. Full price for all nights when you don’t stay. And this was during the weekdays. They had about a dozen open rooms. Screwed over by this place Never say here. "

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"I recently stayed at 14 West Hotel in Laguna Beach and had a mixed experience. The location is definitely the highlight, it’s incredibly convenient and within walking distance to the beach as well as plenty of great food spots, which made getting around super easy and enjoyable. However, the property itself could really use some updating. It felt quite old and not very well maintained in certain areas. One of the rooms we were initially given had noticeably dirty carpeting, which led us to request a room change. Thankfully, the staff accommodated us, but it was still an inconvenience. Staff service wasn't the best at times. Overall, this hotel has a lot of potential because of its prime location, but it would benefit greatly from renovations and better upkeep. With some improvements, it could easily be an amazing place to stay."

"The room was nice, clean, comfy bed."

"Excellent location, very friendly and warm staff, beach towels and chairs and umbrellas available, spacious room. Very happy with our stay overall. "

"What an amazing time! Everything was exceptional. We took full advantage of all the amenities the resort had to offer. The staff at the front desk, all of the food service employees, housekeeping and valet were so professional and accommodating. Food and drinks were were 10/10. Room views were so picturesque. Love love loved our stay and wonderful memories!!! "

"We had a great time at Capri !!"