4/10 Poor
Yuri
Travelled with family and small children
17 Jul 2024
Disliked: Cleanliness
While this hotel is advertised as a 5 star resort, the standard is closer to 3 stars. The carpets in the hotel hallways and in the rooms are dirty and smelly. The pillows were uncomfortable and the mattress on the pull out couch very thin and uncomfortable. It’s clear this property has not been undated in a very long time. The hallways and elevators are not air conditioned so it is VERY hot in the main areas of the hotel. Also the layout is very poor with long walks to rooms and only certain elevators to get to the various floors.
There is a bar fridge in the room which barely
Cools. Maintenance came and aid that’s just how they are, they don’t keep anything cold.
Food at the restaurant beside the main pool was not very good and the service was average. The food at the buffet was much better.
There was a bad odor outside. Some have said it is the river close to the property which has an older when it rains. It smelled like manure on our first day there.
I would never recommend this hotel to anyone as a five star property. Don’t waste your money.
Yuri
Stayed 3 nights in Jul 2024