Lago Heights Holidays from £997

Fernando is my new BFF! The House of Mosaic is a masterpiece of artistic inspiration, peacefulness, and love. Everything about the villa and Fernando were tastefully coordinated to bring out what we needed, peace and a refreshing new start. Fernando thank you for being you, and making us remember who we are. You opened your home and gave us sanctuary. Thank you my new friend. See you again very soon!

I didn’t like that as soon as the restaurant closed they put you out.

Staff at the lobby wasn’t the friendliest and few things that I needed help on resolving never bothered to help me

The main dining room had the most delicious food I ever had at an all inclusive resort. (We did not try the specialty restaurants). The pools were beautiful, large and clean. Loved the swim up bar. The staff - front desk, wait staff, bartenders - were incredible. Everyone was friendly and went over and above to please us. The evening entertainment was fun - dancers were amazing. The only drawbacks at this facility were: There should be restrooms closer to the pool and Rooms with 2 beds (instead of one king) should be queen beds, not full beds. Otherwise, loved the resort and plan on going back next year!

There were several issues with my stay that went completely unresolved, and it seemed the staff did not even try or care. 1) I made reservations a month out on Expedia, I specifically booked a studio suite with a beach view, but got a pool view. I called the front desk and was told; "Beach view? Here? Not here, no." I know that's not true, I saw the beach-view suites. 2) The patio doors were stuck shut, the latch did not work, I reported this 3 times. I was there for 3 days and had no access to the patio. 3) The ceiling fan did not work. I reported this on day 2 after trying to use it the night before. 4) The room had not been cleaned, I could swipe a trail in the dirt with my finger. 4) Water leaked from the shower, I had to put multiple towels on the floor to keep it from getting wet & slippery. (I did slip once but did not fall or get hurt, luckily) 5) Went to the front desk at 8pm on Sat to request a taxi, the front desk was closed! Same thing on Sun night. I would've gladly called my own taxis but was told on 2 occasions that I had to request taxis from the front desk, they would not give me a number for a taxi company. At check-out I raised all these issues, I was told "the manager is in a meeting", was given a card and told to call back, I called and wrote an email, I never got any response. This was a bad experience. I would not reccomend Divi Dutch.