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Reviews of Best Western Plus Vermilion River Inn & Suites

2.5 out of 5
Best Western Plus Vermilion River Inn & Suites
125 E Kaliste Saloom Rd, Lafayette, LA

Reviews

7.6

Good

Rating 10 - Excellent. 86 out of 213 reviews" "
Rating 8 - Good. 54 out of 213 reviews" "
Rating 6 - Okay. 33 out of 213 reviews" "
Rating 4 - Poor. 22 out of 213 reviews" "
Rating 2 - Terrible. 18 out of 213 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are amazing and wonderful. Thank you for the stay.
Stayed 5 nights in May 2024
Response from Dana on 10 May 2024
Hi Mario, Thank you for your review! We're so happy you had a great stay. I will be sure to pass along your kind words to the staff. It was a pleasure hosting you and we look forward to seeing you again soon.Kind Regards, Dana

4/10 Poor

JOSE ENRIQUE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roaches
Stayed 1 night in Apr 2024
Response from Dana on 9 Apr 2024
Hello Jose, Thank you for your review! On behalf of our entire team. I would like to apologize for the issues you encountered during your stay, rest assured it has been resolved. I hope you will consider staying with us again. Safe travels, Dana

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean
Stayed 1 night in Apr 2024
Response from Dana on 9 Apr 2024
Hello Susan, Thank you for your review. We appreciate your business and look forward to welcoming you back soon. Kind regards, Dana

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
perfectly average hotel
Nothing wowed us, but nothing was bad about the stay.
Stayed 1 night in Dec 2023
Response from Dana on 4 Jan 2024
Hi Anonymous, Thank you for your review! We are so very sorry that your experience with us was less than perfect. We hope you will choose to stay with us again. Best Regards, Dana

2/10 Terrible

Jonathan

Stayed 1 night in Dec 2023
Response from Dana on 28 Dec 2023
Hi Jonathan, Thank you for your review. On behalf of our entire team I would like to apologize for any inconvenience you had during your stay. We hope you will choose to stay with us again. Best Regards, Dana

8/10 Good

Scott

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dana on 20 Dec 2023
Hi Scott, Thank you for your review! We're glad to hear you had a great stay. We hope to welcome you back soon.Kind Regards, Dana

8/10 Good

Cory

Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was awesome and helpful. Pool was not operational which seems to always be the case when we stay here.
Stayed 1 night in Nov 2023
Response from Dana on 2 Dec 2023
Dear Cory, Thank you for your review!

2/10 Terrible

Harold

Stayed 1 night in Nov 2023
Response from Dana on 12 Dec 2023
Hello Harold, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. I hope you will choose to stay with us again.Best Regards, Dana

10/10 Excellent

Alicia

Stayed 2 nights in Nov 2023
Response from Dana on 23 Nov 2023
Hello Alicia, Thank you for your review and for choosing to stay with us. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to Lafayette. Safe Travels, Dana

2/10 Terrible

Kevin

Business traveller
Disliked: Staff & service, room comfort
I woke up this morning to a church service accross my room at 8:30 am that woke me up. You should not fill rooms acros the hall from a music and speaker system going. I won't be staying here again.
Stayed 2 nights in Nov 2023
Response from Dana on 14 Nov 2023
Hi Kevin, thank you for sharing your feedback with us. We are sorry to hear your experience fell short of our high standards.Your comfort and satisfaction are very important to us, so we'll be sure to look into your concerns. We hope you choose to stay with us again.Best Regards, Dana

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Dana on 6 Nov 2023
Hi Terry, Thank you! We look forward to welcoming you again.Safe Travels, Dana

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service top notch. Desk peopl,e friendly. Maid service great. Breakfast always hot and fresh. Coffee is good. Only improvement would be a couple of bottle waters in room.
Stayed 1 night in Oct 2023
Response from Dana on 26 Oct 2023
Hi Joe, We're so happy to hear that you enjoyed your stay with us here at Best Western Plus of Lafayette. I will be sure to pass along your kind words. We hope to see you again soon. Best Regards, Dana

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Response from Dana on 21 Oct 2023
Hello David, Thank you for your review! We apologize for any inconveniences you may have encountered during your stay. We hope you will choose to stay with us again. Best Regards, Dana

6/10 Okay

Krissy

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were extremely pleasant. Room service left definitely dropped the ball. Garbage wasn’t taken out (in fact they left a huge black garbage bag in the middle of the room half full of garbage. The trash vans in my room never made it to the bag left in the room. The room smelled like someone just smoked a cigarette (or a pack), gave the worse headache. There were bugs on the floor where breakfast is served. I have photos of all of the items mentioned.
Stayed 2 nights in Oct 2023
Response from Dana on 15 Oct 2023
Hi Krissy, Thank you for sharing your feedback with us and for the kind words regarding our front desk staff. However, We understand your frustration regarding the garbage situation and are so sorry to hear that our rooms and service fell short of your expectations. Rest assured, we take your comments seriously and will look into these matters. We hope you will choose to stay with us again.Best Regards, Dana

4/10 Poor

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No shower
Booked a handicap room, they said they overbooked. Was put in a room without a handicap shower! And I can’t get in the bathtub. So no shower for three days! Also Wi-Fi was very poor. Considering that I booked almost two weeks ahead???????
Stayed 3 nights in Sep 2023
Response from Dana on 12 Sept 2023
Hello Linda, We appreciate the time you've taken to leave us your feedback. Your feedback is important to us. It's disappointing to learn that your experience wasn't up to standards, particularly in regard to the room type you booked and the service received. It is our aim to provide an excellent stay and we regret that this wasn't your experience. Your remarks will aid in addressing and improving these issues. Best Regards, Dana

6/10 Okay

Rodger

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Dana on 17 Jul 2023
Hello Rodger, Thank you for your review! We hope to see you again soon. Best Regards, Dana

6/10 Okay

Jill

Liked: Staff & service
Stayed 3 nights in Jul 2023
Response from Dana on 11 Jul 2023
Hello Jill, Thank you so much for choosing to stay with us and for taking the time to leave a review. We look forward to welcoming you back soon. Safe Travels, Dana

10/10 Excellent

Trent

Liked: Cleanliness, staff & service
It's ok
Stayed 2 nights in Jul 2023
Response from Dana on 9 Jul 2023
Hello Trent, Thank you for your review! We hope to see you again soon. Best Regards, Dana

8/10 Good

Tara

Stayed 4 nights in May 2023
Response from Dana on 31 May 2023
Thank you for taking the time to leave a review! It is greatly appreciated. We hope to see you again soon.Safe Travels, Dana

6/10 Okay

Barton A

Stayed 1 night in May 2023
Response from Dana on 19 May 2023
Thank you for your review Barton. We hope to see you again. Safe Travels, Dana

10/10 Excellent

MARYANN

Stayed 1 night in May 2023
Response from Dana on 11 Jun 2023
Hello Maryann, Thank you for your review! We're so glad you enjoyed your stay. We look forward to you staying with us again on your next trip to Lafayette. Safe Travels, Dana

8/10 Good

Eraitt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was VERY clean. You could smell the cleanliness when we walked inside to check in, so that was very assuring. The room was spacious & nice; however, we did not ask for a "Handicap" room and although it was nice, we found that the bathroom would flood every time that we showered which made it very hazardous for us when walking on wet tile. I reserved a KING SIZE bedroom, not handicapped room which was very displeasing to me & my wife. We made it work though. Also, the refrigerator worked but did not keep drinks cold to our liking. Staff at the front counter was extremely polite & friendly, but most of the cleaning staff did not speak english when we tried to explain to them that we did not want our rooms cleaned.
Response from Dana on 12 May 2023
Hello Mr. Eraitt, We're glad you enjoyed your stay and we appreciate your feedback. We value our guests and always strive to provide the best guest experience. We appreciate your kind words regarding our front desk staff. However, we do sincerely apologize for the issues you encountered during your stay. We hope to see you and your wife again soon. Best Regards, Dana

6/10 Okay

stephanie

Travelled with group
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in May 2023
Response from Dana on 8 May 2023
Thank you for choosing to stay with us, Stephanie. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to Lafayette.Best Regards, Dana

8/10 Good

Jack

Stayed 2 nights in May 2023
Response from Dana on 8 May 2023
Thank you for choosing to stay with us, Jack. With the many options that are available, we're glad you chose us. Please come and stay with us again should your travels bring you back to Lafayette. Safe Travels, Dana

4/10 Poor

RANDY A

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Learned pool was out of commission and when we arrived. Would have been nice to have that disclaimer prior to booking as my kids were looking forward to swimming.
Stayed 3 nights in Apr 2023
Response from Dana on 2 May 2023
Hi Randy, Thank you for taking the time to leave a review! Unfortunately our pool is closed, which is why we do not advertise it. We apologize for any inconvenience this may have caused. We do hope you'll choose to stay with us again. Best Regards, Dana

2/10 Terrible

Itasca

Travelled with family
Disliked: Cleanliness, staff & service, amenities
No one at the desk at check in. Had to wait 10 minutes. Called out and no one. Finally another customer came in and found someone. Smelled of marijuana inside and outside. All down our hall nothing but weed odor! Walking out the side door to parking lot nothing but weed odor. Horrible! Our room wouldn’t get cool enough and it stunk. People were hanging around outside. I would not recommend
Stayed 1 night in Apr 2023
Response from Dana on 1 May 2023
Hi Itasca, Thanks for taking the time to let us know about these issues. We strive to offer an exceptional stay, comfortable accommodations, and excellent service, and we're sorry we missed the mark. We will work internally to make adjustments and improve our service and guest experience. Safe Travels, Dana

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WAS FRIENDLY AND HELPFUL
Stayed 1 night in Apr 2023
Response from Dana on 29 Apr 2023
Hello Rebecca, We're delighted to hear you enjoyed your recent stay at Best Western Plus Lafayette. We truly appreciate your positive review of our staff. Thank you for the wonderful review and for choosing to stay with us. Best Regards, Dana

10/10 Excellent

kristin

Stayed 1 night in Apr 2023
Response from Dana on 16 May 2023
Thank you for staying with us Kristin! We appreciate your positive review. We hope to see you again soon. Best Regards, Dana

8/10 Good

Todd

Travelled with group
Liked: Cleanliness, room comfort
Clean and Comfortable but a little bit sketchy
The room was clean, smelled good, and beds were very comfortable. The A/C worked well and the shower was hot with lots of pressure. Breakfast was lacking variety and the fake scrambled eggs were horrible but we made it work. Part of this hotel is rented out to an oilfield company for workers to stay so there's a lot of workers hanging around everywhere all the time. Even the pool area is closed off for a recreation area just for the workers. It was me and a buddy in town for a tournament and we wasn't interested in the pool area so that wasn't a big deal but I wouldn't want my wife and kids walking around with the oilfield workers I saw.
Stayed 3 nights in Apr 2023
Response from Dana on 25 Apr 2023
We appreciate the feedback, Todd. While we're happy that you appreciated the cleanliness of our hotel and our lovely rooms. It's unfortunate our breakfast didn't exceed your expectations. We'll address your concerns with our management team moving forward. We do hope you give us another opportunity to share a more positive experience with you soon. Safe Travels, Dana

10/10 Excellent

Kenneth

Stayed 2 nights in Apr 2023
Response from Dana on 22 Apr 2023
Hello Kenneth, Thank you for leaving us a 10 out of 10 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Best Western Plus Lafayette. Safe Travels, Dana

8/10 Good

Donn

Stayed 1 night in Mar 2023
Response from Dana on 31 Mar 2023
Hi Donn, Thank you for your feedback! I'm glad you enjoyed your recent stay with us, and we hope to see you again soon!Safe Travels, Dana

10/10 Excellent

Mocha

Stayed 1 night in Mar 2023
Response from Dana on 7 Apr 2023
Hello Mocha- Thank you for taking the time to share your feedback and for staying with us. We hope to see you again soon. Best Regards, Dana

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience
Stayed 1 night in Mar 2023
Response from Dana on 13 Mar 2023
Hi Daniel- Thank you for taking a moment to share your experience. I am happy to hear you found the overall hotel stay to your liking. We look forward to welcoming you back to our hotel in the future. Safe Travels, Dana

4/10 Poor

Andrea

Travelled with partner
Disliked: Staff & service
The staff at the front desk was rude. Didn’t have a room cleaned when we made there, we had to wait an hour for our room. Check in was at 3 but we couldn’t get a room until 4. Then the beds in the room are so worn out m, if you lay down you roll into a sink hole. Both beds!! Will not be staying at that hotel anymore
Stayed 2 nights in Mar 2023
Response from Dana on 7 Mar 2023
Hello Andrea-Thank you for taking the time to share your feedback. Please accept our apologies for the issues you experienced while staying with us here at Best Western Plus Lafayette. Please rest assured that your comments have been shared to foster improvements. For this reason, we hope to have the opportunity to deliver a more pleasant experience on a return visit.Best Regards, Dana

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Dana on 7 Mar 2023
Hi Crystal,Thank you for choosing us, I look forward to welcoming you back to our hotel in the future! At Best Western Plus Lafayette, we promise to do whatever it takes to ensure you are satisfied. Best Regards, Dana

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2023
Response from Dana on 7 Mar 2023
Hi Jessica, I am happy to hear you found our hotel to your overall liking. Thank you for choosing us during your visit to Lafayette. We look forward to welcoming you back to our hotel in the future. Safe Travels, Dana

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2023
Response from Dana on 28 Feb 2023
Thank you for taking a moment to share your experience at Best Western Plus Lafayette. We are so pleased tohear you found our hotel to your liking. We look forward to welcoming you back again soon. Best Regards, Dana

2/10 Terrible

Anetria

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for my family and me. We were traveling to Lafayette for my son's birthday and Mardi Gras. When I booked, I chose to pay upon arrival. The morning of my travel the hotel tried to debit my account for payment at 7 a.m. They then called 2 hours later and demanded that I make a payment over the phone, or I would lose my reservation. I explained that I chose to pay upon arrival. The front desk clerk stated their policy was to pay for the room in advance. I then asked to speak to the manager. Allan got on the phone and stated the same thing as the front desk clerk. He said I would lose my reservation. After I refused to pay over the phone, he stated that my reservation was canceled and that I would not be staying at his hotel. He then hung up the phone. I had to book another hotel last minute. This booking was done a week before travel. Why didn't they contact me ahead of time for payment? Very rude and unprofessional.
Stayed 2 nights in Feb 2023
Response from Dana on 28 Feb 2023
Hi Anetria- Thank you for taking the time to provide valuable feedback about our hotel. We at Best Western Plus Lafayette take this feedback very seriously. We apologize that your experience was less than ideal, and we hope you‘ll give us another chance to prove ourselves.Best Regards, Dana

6/10 Okay

John

Stayed 1 night in Jan 2023
Response from Dana on 7 Mar 2023
Hi John- Thank you for staying with us here at Best Western Plus Lafayette. We hope to have you back whenever your travels bring you to Lafayette.Best Regards, Dana

6/10 Okay

Leo

Stayed 1 night in Jan 2023
Response from Dana on 7 Mar 2023
Hi Leo- Thank you for staying with us here at Best Western Plus Lafayette. We look forward to seeing you again. Best Regards, Dana

10/10 Excellent

Jalyn

Stayed 1 night in Jan 2023
Response from Dana on 28 Feb 2023
Hi Jalyn-Thank you for taking a moment to share your experience at Best Western Plus Lafayette. We are so pleased to hear you found our hotel to your liking. We look forward to welcoming you back again soon. Best Regards, Dana

4/10 Poor

Diego

Disliked: Cleanliness, property conditions & facilities
Check in was fine, front desk lady was helpful, it sis take 10 minutes (technical issues). Room given was suppose to be a non- smoking room but it smelled so bad my allergies acted up all night. Asked for a different room but was told hotel was booked fully. Room Is outdated and cannot get over the smell of smoke
Stayed 1 night in Jan 2023
Response from Khia on 17 Jan 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable and clean. Outstanding reviews go to the front desk staff, both daytime and evening. They were so helpful with any questions we had and with restaurant recommendations.
Response from Dana on 28 Feb 2023
Thank you for taking the time to to review your stay at Best Western Plus Lafayette. We're so glad to hear that you enjoyed your stay and found our staff helpful. We hope to see you again soon. Best Regards, Dana

8/10 Good

Sandra

Liked: Cleanliness, staff & service, room comfort
Clean quiet hotel
Clean hotel that has been updated but not perfectly. Needs a little more work. Hard to check in; took too long. Breakfast was good. Room was clean and quiet.
Stayed 1 night in Dec 2022

6/10 Okay

Devon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fair for Price
We were driving from Texas to Orlando and needed a clean place to stay the night to rest. The beds were comfortable and the price was right. Breakfast was ok. Not too many options. The person at the front desk was kind of ghost, it took them ten minutes to come to the desk when I checked in and when I went to checkout there was no one there.
Stayed 1 night in Nov 2022

10/10 Excellent

Linda

Stayed 1 night in Nov 2022

6/10 Okay

Clifton

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Jacquelyn, Manvel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for an overnight stay
Stayed 1 night in Oct 2022