La Purisima Mission State Historic Park

Upon arriving to the hotel i noticed the room next to me had two inches of standing water all throughout the room next door to me. I brought my concerns to the front desk when I noticed that my neighbors came back from wherever they had been to find their front door to their room wide open and staff had been in there without their knowledge. So I notified the office I was uncomfortable with this and could I move rooms and was told I was unable to move rooms because they had no other availability. So I decided to stick it out and try to make the best of it. I wake up the next morning take a shower, my child uses the restroom and then sewage starts backing up in the bathtub and leaking out the walls and out of the toilet. I notified the front desk I told them they had permission to enter the room because I needed to be at my convention. Upon arriving back at the hotel that evening I enter my room it looks like it has been cleaned upon further inspection I find all of my belongings are completely soaked with what appears to smell like sewer water. My worst nightmare has come true. They were not helpful they told me I could take my clothes to a laundromat. I had no clean clothes and neither did my small children. I had to pack them up at 830pm and try to find another hotel for the night as this is completely unsanitary and unacceptable

We’ve stayed at the Westin St Francis multiple times over the years and always looked forward to returning. Unfortunately, this once grand old hotel is grand no more. The Powell street lobby entrance has been invaded by a huge bar/lounge that looks cool but doesn’t open until 4pm. It takes up a lot of prime real estate in the hotel and serves no real purpose for the better part of the day. To check into the hotel you now enter on Geary into an area that feels temporary, kind of like the vibe you get at an airport gate under construction. It’s just very disjointed. The fake cherry trees and fake flower wrapped columns in the lobby are tacky, and dusty. Two of my family members had sneezing fits while standing under the faux blooms. They chuckled about the paper flower pollen being particularly bad this time of year. The hotel has also done away with any lobby seating. Your only hope of seating is in the garden cafe, which makes it feel a bit like a Greyhound bus station. Some of the registration staff were better at their jobs than others, who seemed generally malcontent. We stayed in the Tower this trip; the best part was the amazing view from our room and the super fast glass elevators. Happily, the mattresses are wonderful. Our room was ok but could use a refresh. One family member found litter in his room. Thinking back on past stays, maybe the rooms were always a bit outdated but the majesty of the hotel overshadowed any shortcomings. Sadly, for us the magic is gone.

Clean but the rooms were really small. Also the lighting system was cool but couldn’t turn off the light under the sink. When I called the front desk for help they weren’t able to assist had to sleep with the light on all night.