La Playita Beach

Es la segunda ocasión que escogemos el Hotel porque nos agrada mucho el trato amable y servicial de los empleados con Jorge, Héctor y el Sr. que trabajaba en el turno de madrugada del área del snack. Áreas a mejorar incluir más variedad en el snack y siempre tenerlo surtido porque no fue así. De 2:30 a 6:30 pm y durante la madrugada es la única opción para comer y muchas veces no había nada o se demoraba en llenar. En general nos encanta porque es limpio, la comida buena, la piscina y la playa son excelentes.

Our stay was extremely disappointing. When we arrived, we were given a room with a broken air conditioner. The maintenance employee who came to check it barely spoke to us and then left. When I called the front desk to ask for an update, I was told that the employee had reported the air conditioner was working, which was simply not true. We were moved to a second room, but the air conditioning there also had problems. Eventually, we were moved to a third room. We spent both Friday and Saturday packing, unpacking, and changing rooms instead of enjoying our vacation. What made the experience even worse was how the hotel handled the situation. They offered us a resort credit as compensation, and I accepted, thinking they genuinely wanted to make things right. However, I was then told I had to sign a document stating that I would not sue the hotel or post about the experience on social media. That completely changed my impression. Instead of feeling that they cared about their guests, it felt like they were only trying to protect themselves. This was not the relaxing vacation we expected, and I cannot recommend this hotel based on our experience.

Staff was amazing and the food surprises us, the room was good. It will be better if the toilet was separate. But in general we had an amazing and relaxing vacations. We stay at the coral level and upgraded to a front beach room. They also add a sargassum barrier and it really help us enjoy the beach.