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Reviews of Hotel Cayo Levisa

3.5 out of 5
Hotel Cayo Levisa
Carretera a Palma Rubia, Pinar del Rio, La Palma

Reviews

7.2

Good

Rating 10 - Excellent. 24 out of 129 reviews" "
Rating 8 - Good. 49 out of 129 reviews" "
Rating 6 - Okay. 37 out of 129 reviews" "
Rating 4 - Poor. 13 out of 129 reviews" "
Rating 2 - Terrible. 6 out of 129 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
beach and relaxing. They only made the bed, not clean the room
Stayed 3 nights in Feb 2020

8/10 Good

Louise

Liked: Cleanliness, property conditions & facilities, room comfort
We did enjoy Levisa... the beach was beautiful
We really enjoyed the staff at Las Bisas, the reception at the main counter was a bit curt. We also found that the dinningroom staff was efficient but could not keep up, a second staff on the floor woud not have been a bad idea.
Stayed 3 nights in Jan 2020

10/10 Excellent

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
The place was beautiful and the staff was very attentive, but the room wasn’t cleaned deeply and the food was pretty basic.
Stayed 3 nights in Jul 2019
Response from comercial on 25 Jul 2019
Thanks for your comments about the hotel. Your opinion is beeing proceeded with the responsible to umprove the services. thanks again.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019

6/10 Okay

Tomasz, New York, USA

Travelled with group
Disliked: Amenities, property conditions & facilities
This hotel is the only property on Cayo Levisa. The inclusive buffet is substandard. The rooms are damp and dated. It’s difficult to get towels. The mattresses are rock hard. And any added activities, you must pay for. The beach offers little respite from the hotel. It’s covered with washed up seaweed that is teaming with Man of War. It’s rare to see tourists actually in the water. Day trippers flood in on the morning ferry and take up the main part of the beach. There are a few cabanas and they will set up shop until their departure later in the day. Tip: there are three ferries leaving Palma Rubia. 10:00am, 2:00pm and 6:00pm. They depart the island at 9, 1 and 5pm. Make sure to take the 2:00pm ferry into Cayo, as the hotel will not let you check in until 3:00pm. Time moves slow when there’s nothing to do.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Awesome setting on powder white beaches but a v long bumpy road to get there plus uncertain times for boat ferries to take you over plus no one to help you drag bags to far away hits on dilapidated boardwalks which was a problem w elderly (or young ) family! A lot of broken down beach beds littering property and bad food at resto.. However beach is great.
Stayed 2 nights in Feb 2019
Response from comercial on 25 Feb 2019
Thank you for contacting us, and we appreciate your comments, we know there´s a long way to get here and the road is bad, concerning the hotel we take your opinion to be analized so soon.

8/10 Good

Lorrie

Liked: Property conditions & facilities, room comfort
Tranquility at Cayo LaVisa
Most of all, loved the beach and privacy of my bungalow with its ocean facing view of the ocean. Food at buffet was poor- stuck to the grill & upcharged items like lobster which was generally wonderful!
Stayed 3 nights in Dec 2018
Response from xx on 28 Jan 2019
Thaks for your opinion, we´ll take into consideration your comment about the buffet

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Nov 2018
Response from Hotel Cayo Levisa on 30 Nov 2018
Estimado Cliente, muchas gracias por su opinión, la cual es muy importante para la mejora contínua de la calidad de nuestros servicios. Esperamos repita su visita para que pueda disfrutar a plenitud su estancia y cambiar totalmente su opinión.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real slice of paradise!
The location is absolutely fantastic. The beach is lovely, the water is warm and the lack of things to do was bliss. This really is a place to come and do absolutely nothing apart from relax on the beach, help yourself to some all-inclusive food and drink some cocktails.
Stayed 4 nights in Sep 2018
Response from xxx on 14 Sept 2018
Thanks for your comments, we´ll take the into consideration.

10/10 Excellent

theresa, california, usa

Liked: Cleanliness, staff & service, room comfort
Nights in paradise
I love my stay at Cayo Levisa. Front side stay in front of the most pristine beach I seen in my life. The staff was beyond wonderful! The receptionist Alberto went beyond and above. The servers angel and Miguel were warm and kind as well. I loved all the staff!!! The buffet food were great. I loved that they had so many options and a chef that grills from BLD. I didn’t have any expectations of the room but was surprised by their comfy pillows, tv and ac! Will def come back here
Stayed 1 night in Jun 2018
Response from comercial on 9 Aug 2018
Thanks for your comments about the hotel and the staff.

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved It But Was Boring
It was a bit boring and lonely for a solo traveler but very nice otherwise.

8/10 Good

Cristi, Kansas City, US

Liked: Room comfort
Great location
We loved the location. The isolated beach is wonderful and the water very clear. The guy at the reception desk seemed annoyed by our questions, but was able to answer them. We stayed in a bungalow and it was nicer and much bigger than we expected. The water pressure is poor and the shower heads could use some attention. There are no screens on the windows (do they have screens in Cuba?), so mosquitos come in if you open them. There is room for improvement in the restaurants, but they do have french fries upon request at the bar. At night they turn on lights, which is needed but brings TONS of bugs. So much so that we rushed out ASAP because they were all over us. Again, room for improvement (screens, candles, fans..anything). Overall, we enjoyed the experience, but probably won't return.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good. Hotel needs to reform and maintanance. Great Salsa clases
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Our stay at Cayo Levisa was very nice. Beaches are amazing, we got very good weather. Hotel is very pleasant too
Stayed 2 nights in Mar 2018

6/10 Okay

Richard, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Cayo Levisa Beach resort
The 'hotel' is in a lovely remote location. There is nothing on Cayo Levisa other than the hotel which is a collection of various size wooden beach chalets of various levels of comfort. It is a State Run enterprise. There are a few beach activities but quite frankly a three day stay would be more than enough for anyone as there is nothing else there at all. There is no hotel swimming pool. As vegetarians (our choice I know !) we found the food really terrible. Choice was very limited. Staff were OK without being overly helpful. If I ever returned to Cuba I would not bother to return to Cayo Levisa.
Stayed 3 nights in Mar 2018

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Not many things to do without paying. Good food but not great regarding the price of the room. Same for the room, good but not great for the price. Drinks could and should be included in the price.
Stayed 2 nights in Mar 2018

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four Days in CL Heaven
We just returned from 4 days at Cayo Levisa. I am not a fan of big resorts, lots of drunken partying and endless buffets so this place was awesome. We loved the beach and the walks in both directions. They seemed to have good activities for sailing, kayaking, manatee viewing, diving and snorkeling but we were happy left up to our own devices. The room was great, the porch was spacious and there was a nice outdoor shower and two indoor showers. The drinks were well made and not pricey. The food was good but not great. The only complaint was the water ran out a number of times and several times there wasn't hot water so we had to request this numerous times. I will tell you though that Enrique and Jorge in the restaurant & bar, Adella in house keeping and Alberto at the front desk were among the best service people we have had in traveling to over 85 countries. Super place, out of the way and definitely worth visiting. Henry & Sara December 2017

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
splendide magnifique chambre mal insonorisee vous entendez vraiment votre voisin
Stayed 2 nights in Mar 2020

6/10 Okay

Franz

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Roberto

Liked: Staff & service
Disliked: Property conditions & facilities
Fantastic island, but old resort
L'isola è meravigliosa, ma la struttura necessita di un rinnovamento. Manca l'acqua in alcune ore del giorno, senza preavviso. Il cibo alla lunga è un po' monotono. Da evitare i bungalov vicini al bar se volte dormire presto. Occhio ai fastidiosissimi sand flies in spiaggia al tramonto e all'alba o finirete per avere punture ovunque.
Stayed 2 nights in Feb 2020

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cajo Levisa ein kleines Stück Paradies
Wir hatten einen tollen Aufenthalt auf Cajo Levisa. Besonders gut hat uns das kleinere Restaurant „Las Brisas“ mit tollem Kellner gefallen.
Stayed 2 nights in Mar 2020
Response from comercial on 13 Mar 2020
Thanks for your comments, we hope you come back in the future

10/10 Excellent

Livia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paraiso
La playa es perfecta, el personal es muy atento y amable especialmente Claudia del equipo de animación y el encargado del restaurante. Definitivamente volvería!
Stayed 1 night in Mar 2020
Response from comercial on 12 Mar 2020
Gracias por sus comentarios, sera un placer recibirla de nuevo.

6/10 Okay

richard

Liked: Cleanliness, room comfort
Disliked: Staff & service
Dommage
Nous avons séjourné 2 nuits sur l’île. Nous n’avons pas eu malheureusement la chance d’avoir du beau temps pour profiter pleinement de la belle plage . Notre chambre était spacieuse. La qualité des repas est tout simplement déplorable et le service plus que moyen . Bref notre avis reste mitigé avec un rapport qualité prix défavorable.
Stayed 2 nights in Mar 2020
Response from comercial on 13 Mar 2020
Sorry for the inconveniences with the food, anyway your comments will be take into consideration for the service

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

the island itself is wonderful!!!!!!! a caribbean dream! 50 shades of blue, mangroves and white sand! the bungalows are very spacious, but a bit old, warm water or water in general (at toilets or in shower) is not always available.. (it has to be carried to the island in big water tanks).. the food (specially in the center) is absolutely no standard for the prize.. in the small red restaurant it's a bit better. the stuff is very friendly.. all over the hotel.
Stayed 3 nights in Mar 2020
Response from comercial on 9 Mar 2020
Thanks for your comments, regarding the situation with the water, it´s been solved since some days ago, with the new boat with 90 tns capacity.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2020

10/10 Excellent

Sylvie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Paradisiaque
Petit coin de paradis Restaurants corrects Staff genial Coupures d’eau fréquentes
Stayed 3 nights in Feb 2020
Response from comercial on 13 Mar 2020
Sorry with the inconveniences with the water, for your information this problem has been solved right now.

6/10 Okay

SYLVIE

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Nous avions reserve une suite en bungalow. Celui ci n etait pas situe sur la plage mais bien en arriere. Des toiles d araignee etaient bien installees sur les carreaux depuis bien longtemps, fenetres tres sales d ailleurs. Pas d eau entre 10h30 et 19h sur les 3 jours du sejour. Le rsstaurant peu reactif. Les tables ne sont pas pretes, le buffet peu varié. Les transats sont fortement deteriores. Le paysage est magnifique.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020

6/10 Okay

Erica

Disliked: Staff & service, property conditions & facilities, room comfort
Scarsa attenzione al cliente ma luogo paradisiaco
Isolotto bellissimo. Hotel in linea con l'ambiente. Purtroppo quando abbiamo soggiornato noi non c'era acqua. Quando riuscivano ad erogarla (pochi minuti al giorno in orari non specificati) era fredda. Non so se fosse un problema temporaneo o se sia sempre così. Questo non sarebbe stato neanche un problema insormontabile se ci fosse stata una comunicazione migliore nei confronti degli ospiti. Ma così non è stato. Abbiamo dovuto chiamare noi più volte la reception per capire la situazione e le risposte erano vaghe e poco soddisfacenti. Insomma...a parte questo, il resort è situato nel cayo più bello di cuba, a mio avviso. È un luogo paradisiaco!
Stayed 1 night in Feb 2020
Response from comercial on 2 Mar 2020
Lamentamos mucho el problemas con el abasto de agua, tuvimos serios problemas con la conductira de agua hasta el puerto y ha sido insuficente, no es normal que esto suceda, aprecimaos sus comentarios.

2/10 Terrible

ariamna

Stayed 1 night in Feb 2020

4/10 Poor

Edeltraud

Travelled with group
Disliked: Property conditions & facilities, room comfort
Renovierung dringend nötig
Die Insel ist sehr schön, aber die Zimmer sind völlig überteuert. Mit dunklem Holz getäfelt und mit sehr schwacher Beleuchtung kann man im Zimmer nicht mal lesen. Wasser gibt es erst ab 18 Uhr, und dann auch nur sehr schwach. Man bekommt Vollpension, aber wenn man am Vormittag anreist, bekommt man die erste Mahlzeit am Abend. Wenn man am nächsten Tag das erste Schiff nehmen muss, entfällt somit auch das Mittagessen.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
La vue magnifique mais buffets très moyens et absence d’eau chaude
Stayed 1 night in Feb 2020
Response from comercial on 26 Feb 2020
your opinion has been analized with the responsable.

8/10 Good

Alice, Velletri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La posizione, su un isola deserta, meravigliosa!!
Stayed 3 nights in Feb 2020
Response from comercial on 2 Mar 2020
Gracias por sus comentarios

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020

10/10 Excellent

Henrike

Liked: Cleanliness, property conditions & facilities, room comfort
obwohl zu teuer, tut es!
Bungalows toll, Strand der beste, Einsamkeit check, Überfahrt mit Boot stinkt, Essen naja man wird satt, Service nicht sehr bemüht, teuer auch zu sehr, aber bucht es für zwei Nächte! Lohnt sich, erinnert man sich dran
Stayed 2 nights in Jan 2020
Response from comercial on 2 Mar 2020
Gracias por sus comentarios, lo compartimos con el estaff para su mejoramiento en los puntos negativos señalados

8/10 Good

eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

8/10 Good

aurelien

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020
Response from comercial on 3 Feb 2020
Gracias por su comentario ayuda a nuestro trabajo y lo analizaremos con el staff.

8/10 Good

Verified traveller

Lugar paradisiaco, el hotel aceptable Y la comida no es muy buena
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice place to stay one or two nights, however the service is not super. 1st night no warm water and 2nd night no water at all....
Stayed 1 night in Jan 2020
Response from comercial on 3 Feb 2020
Thanks for your comments, we´ll take into considerations for the new comers.

6/10 Okay

Sarah, München

Liked: Staff & service
Die Lage und die Insel sind traumhaft, das Personal war zuvorkommend und freundlich. Das Zimmer war o.k. und wurde täglich gereinigt - allerdings wurden weder Shampoo noch Seife erneuert und es gab oft lange tagsüber und v.a. fast jede Nacht gar kein Wasser oder nur eine kalte Dusche am Morgen. Die Tür klemmte, sodass ich zwei Mal über den Balkon aus dem Zimmer klettern musste, um mich zu befreien. Das Buffet war für kubanische Verhältnisse vielfältig aber es gab jeden Tag immer wieder nur das gleiche Essen (Tomaten waren alle grün, Spagetti verkocht und ein paar Körner Reis retten eigentlich ohne viel Aufwand jeden Salzstreuer vor Feuchtigkeit). Hätte das Personal nicht so hilfsbereit und stets freundlich reagiert, würde diese Bewertung noch schlechter ausfallen. Der Schnorchelausflug war für insg. nur 50 Minuten schnorcheln am Riff mit 18 Euro sehr teuer und es wurde ständig mit einer Trillerpfeife gepfiffen, damit man sich nicht zu weit vom Boot entfernte - dies war sehr unangenehm. Die Massage war keine professionelle Massage, sondern eher eine Streicheleinheit und wurde erst am 5. Tag für 10 Euro/30 Min. angeboten weil es zuvor kein Öl gab. Das Ressort wirkte aufgeräumt und der Strand gepflegt, man muss aber wissen, dass jeden Tag viele Tagesausflügler ab 11.30 Uhr hereinströmen und bis 17 Uhr den Strand/die Liegen alle belegen.
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
The island is very beautiful, but the hotel maintenance is very bad. The price quality ratio is also unsatisfying. The drinks are not included! Not even water. 1.5l cost 3CUC.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Una estancia muy acogedoras
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Le seul hôtel sur une île paradisiaque
L’hôtel de Cayo Levisa est le seul de cette petite île paradisiaque de 4km de long. Les bungalows sont essaimé le long de la plage. Ils sont grands et confortables. C’est un hôtel d’Etat qui souffre d’un entretien médiocre du fait de la pénurie et d’une gestion publique. Pour autant le personnel est aimable et y séjourner une nuit ou deux vaut le coup pour une pause farniente.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El entorno es precioso, paradisíaco, las playas espectaculares! El hotel en si está bien, las habitaciones y el baño algo anticuado, pero es un sitio para pasárselo en el mar/playa. El personal amable, aunque algo lento, sobretodo para el check-in/out. La comida al ser bufet muy repetitiva cada día, para 2/3 días bien, luego se hace aburrida. Dicen todo incluido pero las bebidas se cobran a parte. En general repetiría, porque es un sitio precioso y super tranquilo, comparado con otros cayos de la isla.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019