La Genête Holidays from £309

The Reception staff, in particular, Maureen, were excellent and very helpful and professional. The facilities were limited and inconvenient, due to ‘opening hours’! Reception ‘not manned’ in afternoons/night. IE: can’t use Spa if staff aren’t available to give key! No back-up or contact for any emergency - fire/lift. No safety deposit box. It was not acceptable to check own extensive inventory and clean room and take off bed linen, before leaving! A professional clean of room, utensils, crockery etc., would be expected. No salt put on paving or steps outside the hotel, when it snowed and was icy!

Helpful staff. Room initially was for handicapped— so we had to move. Room large and bed comfortable. Shower large but extremely slippery (needed rubber mats). Closet space too small for 5 day trip. Buffet breakfast very nice with custom cooked omelettes.

Thank you for the service

It’s more a motel type accommodation than a hotel. Staff is very friendly, parking is free and good breakfast. However, rooms do smell of mold as there is now natural ventilation and they are more or less all ground floor. It is close to airport and does offer shuttle.

Loves the location- views of Lyon spectacular from the terrace and pool! Staff were very attentive to our every need! Would definitely stay here again!