Lobby sitting area
Check availability

Reviews of Hotel Fleur-de-Lys

3 out of 5
Hotel Fleur-de-Lys
13 Avenue Léopold-Robert, La Chaux-de-Fonds, Neuchâtel

Reviews

7.8

Good

Rating 10 - Excellent. 23 out of 97 reviews" "
Rating 8 - Good. 51 out of 97 reviews" "
Rating 6 - Okay. 15 out of 97 reviews" "
Rating 4 - Poor. 6 out of 97 reviews" "
Rating 2 - Terrible. 2 out of 97 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Richard, Espoo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is good and the adjacent restaurant was good too. I wasn't happy an iron for clothes pressing was not available at all and i would have needed to pay for that service. Arriving in the evening the service is not available anyway. So, I a lot of hot water for steam was used to make clothing presentable for work.
Stayed 3 nights in May 2022

8/10 Good

Terry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book parking in advt!
No parking available on arrival and difficult to find nearby. Hotel and attached restaurant very good.
Stayed 1 night in Oct 2021

10/10 Excellent

Dennis R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Responsive staff
The hotel fitted my needs well, and the staff was very responsive and friendly. I highly recommend this hotel.
Stayed 2 nights in Sep 2019

8/10 Good

Oliver

Liked: Cleanliness, staff & service, room comfort
Good value central hotel
The hotel is well-located for central La Chaux-de-Fonds. The staff were helpful in providing us access after hours (our flight was delayed and its not a 24hr reception). The rooms are large, but fairly basic (about what you would expect the money). The continental breakfast and coffee were pretty good.
Stayed 1 night in Dec 2018

8/10 Good

Mrs Pamela

Liked: Cleanliness, staff & service, room comfort
Rooms are a little dated but clean and comfortable. Nice breakfast and friendly staff.
Stayed 4 nights in Sep 2018
Response from Tiago, réception on 3 Oct 2018
Dear Mrs Pamela. We thank you very much for your kind comment. We look forward to welcoming you again in our hotel. Best regards,

6/10 Okay

Jon

OK
Rooms beginning to look a little tired, and facilities sparse (e.g. 1 small soap and 2 thin sachets of shampoo in shower room) but acceptable. Man who greeted on reception was friendly and helpful. First night not good as next to lift and woken up every time lift was used. Asked to be moved next morning and lady behind reception reluctant, but grudgingly found another room. No apology for bad night. Probably just shy and wasnt deliberately rude but not ideal for reception staff. For the price, hotel could be better.

8/10 Good

Andreas

Stayed 1 night in Dec 2023

8/10 Good

antony

Stayed 1 night in Nov 2023

10/10 Excellent

Emmanuelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Emmanuelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Arnd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Jun 2023

6/10 Okay

Rene

Travelled with family
Einfaches Hotel an zentraler Lage. Zimmer sind renoviert. Alter Lift, dunkle Reception. Einfacher Zimmer Komfort. Einfaches Frühstück. Preis-Leistungsverhältnis nicht gegeben, Zimmerpfeis war für die Leistung viel zu hoch. Netter Receptionist. Parkplätze müssen in blauer Zone gefunden werden. Was auch klappte. Restaurant im Hotel machte nicht den besten Eindruck in Sachen Sauberkeit und Auftritt.
Stayed 1 night in Jul 2023
Response from Reception on 6 Jul 2023
merci a vous

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Réception on 6 Jul 2023
merci

4/10 Poor

Christophe

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Déconseillé si vous voulez dormir.
Les parois sont en cartons. Aucune insonorité. On entend même très bien, le voisin d’à côté actionner les interrupteurs. Sur le matin, tout le monde se réveille normal, alors là on entend très bien les douches de tout le monde et c’est un balai incessant de porte de chambre qui claque quand les gens quittent leur chambre. L’ascenseur n’est pas sécurisé du tout, un côté de l’ascenseur n’est pas protégé par une porte quand il est en mouvement. Le petit déjeuner n’est pas suffisant garni, il propose peu de produits de qualité médiocre. En plus il faut demander à chaque fois au personnel située dans la pièce à côté lorsque vous désirez un café ou thé. Le seul point pratique de cet hôtel est qu’il est mitoyen avec un restaurant. Je fais beaucoup d’hôtel ça fait longtemps que je ne m’étais pas retrouvé dans un hôtel de la sorte.
Stayed 1 night in May 2023
Response from Réception on 8 May 2023
Bonjour,nous vous remercions pour votre commentaire.Nous avons pris en compte toutes vos remarques négative qui vous concerne que vous, nous avons également constaté votre côté pointilleux ainsi que le nombre de voir ou vous réclamez des choses qui n'avais pas lieu d'être sans compter que vous désirez des services digne d'un 5 étoiles dont nous sommes sure vous trouveriez quelque choses à redire.Nous vous invitons à choisir des hôtels à la hauteur de votre standing avant des faires des critique non constructives et infondées et ne soyez pas malhonnête avec les futures personnes dont vous croiserez.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Gabi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr nettes Personal😀
Stayed 1 night in Aug 2022

10/10 Excellent

Christoph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Ludwig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gute Lage, freundliches Personal.
Stayed 1 night in Jul 2022

10/10 Excellent

THIERRY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Yann-Eric

Business traveller
Liked: Cleanliness, staff & service, room comfort
Bon accueil et bon rapport Q/P
Très bien. Une petite renovation de salle de bain serait un plus.
Stayed 4 nights in Jun 2022

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Bon accueil. Correct. Propreté à optimiser
Bon accueil et prix correct. Une petite attention sur le ménage (parties non visibles tel sous le litnnnn)
Stayed 2 nights in Mar 2022

8/10 Good

Yann-Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accueil. Bon rapport Q/P
Stayed 3 nights in Mar 2022

8/10 Good

Benno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hier stimmt das Preis-Leistungsverhältnis. Gerne wieder
Stayed 5 nights in Jan 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Photos very distort. The hotel equipment is quite old. In the hallways and in the rooms you can smell cigarettes. Bathroom is quite noisy in the night. Parking lot does not have enough capacity. Receptionist did not speak English. The walls are noisy as if they were made of paper.
Stayed 1 night in Dec 2021

10/10 Excellent

Jean-Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Yann-Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport q/p
Stayed 3 nights in Sep 2021

4/10 Poor

Thierry

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Aucunes isolations sonores!
Hélàs déçu à 100%, extrêmement bruyant, aucunes isolations sonores. Pour un hôtel 3* pas de téléphone dans la chambre. Insalubrité évier bouché, innondation quand on ouvre le robinet voir photos. Suis sorti épuisé de cet endroit, avec comme réponse du personnel à la réception suite aux remarques, on en prend note☹.
Stayed 2 nights in Sep 2021

10/10 Excellent

ROLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Tiago on 7 Sept 2021
Merci pour votre généreuse classification et nous vous souhaitons une très agréable journée.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Lage sehr gut (Nähe Bahnhof). Einrichtung etwas veraltet, sollte teilweise renoviert werden. Frühstück i.O. Personal freundlich und zuvorkommend.
Stayed 1 night in Jul 2021
Response from Tiago on 7 Sept 2021
Wir danken Ihnen für Ihre großzügige Einteilung und wünschen Ihnen einen schönen Tag.

10/10 Excellent

tremoulet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
J'ai passé juste une nuit, mais très correct. Bon rapport Qualité prix
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2020

8/10 Good

C, DE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refurbished room on level 3. Everything else average, but key for parking on request free of charge and happy to have a breakfast these COVID days. Well all in all!
Stayed 2 nights in Dec 2020

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Sauberes stadthotel. Freundliche Rezeption . Frühstück ok
Stayed 1 night in Jul 2020

8/10 Good

robin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Tarif presque raisonnable
il faudra pour apprécier cet hôtel le comparer à ce qui est comparable d'un point de vue tarifaire. Or, les tarifs pratiqués en Suisse étant plutôt élevés, on peu considérer que cet hôtel ne s'en sort pas trop mal. Pour le charme, il faudra taper plus haut...
Stayed 1 night in Jul 2020

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles super
Alles war super. Man merkte, dass das hotel etwas älter ist, was sich aber nicht negativ auf den Aufenthalt auswirkte. Das personal war freundlich und hilfsbereit.
Stayed 1 night in Jun 2020
Response from Tiago on 12 Jun 2020
Danke für Ihre netten Worte. Das Hotel Fleur-de-Lys bedankt sich bei Ihnen. Ich wünsche ihnen einen wunderbaren Tag. Freundliche Grüße.

8/10 Good

Gianni

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020

8/10 Good

Peter

Stayed 1 night in May 2020

8/10 Good

Yann-Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon accueil propre et calme
Propre et bon rapport Q/P Personnel accueillant
Stayed 1 night in Feb 2020

10/10 Excellent

Etienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Yann-Eric

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

8/10 Good

Nathalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Il serait bien de savoir à l'avance que le nombre de places de parking sont limitées. Tout est correct, mais vieillot. Mis à part le salon de la réception, cet hôtel à besoin d'un rafraichissement.
Stayed 1 night in Nov 2019

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour en famille - 7 personnes
Très proche de la salle de musique, où nous avons assisté à une remise de diplôme. Chambre sur la rue bien isolée du bruit. Personnel très souriant et arrangeant. Parking dans la ruelle adjacente. Restaurant du rez-de-chaussée, bien pratique et agréable.
Stayed 2 nights in Nov 2019
Response from Tiago, réception on 21 Nov 2019
C'était un énorme plaisir de vous accueillir dans notre hôtel parmi nos clients et nous vous remercions de votre note. Nous espérons de vous voir de nouveau bientôt et vous souhaitons une très agréable journée. Meilleures salutations,

8/10 Good

Delphine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moquette un peu sale. Bien placé. Accueil chaleureux, transport public gratuits durant la durée du séjour, offert par l’hôtel. Déjeuner varié, personnel sympathique.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019