L'Etang-Bertrand Holidays from £414

The information says the hotel has air conditioning, when we got there, there was no AC in the rooms only in communal areas, when I tried a refund as I had been Miss sold I was told it was not refundable. It was over 30 degrees that day so not much sleep - I never would have booked if I knew there was no AC in the rooms only!

When we arrived at this hotel, it was very unclear where we were meant to go or park, there seems to be two entrances, one to main reception and one to the car park, but it is not well lit and we drove round for a bit trying to work out what to do so I went in to reception, where I then waited for ten minutes as there was no one around, at about 6pm, so not exactly late. A lady finally arrived, and checked us in. We asked about parking and were told we could use the public car park out the back, which is on the seafront, or use there private gated car park which she gave us a code for. So we drove back up the road to their car park, got in and parked up, to find that there isn’t a pedestrian exit! It was drizzly, very dark, and we had to push past a wet bush to exit. The room was ok, nothing special, and the ‘beach front’ is the other side of a large car park. The cleaners only flick the hoover round, no refill of tea/coffee etc and the breakfast option was extremely expensive so we didn’t bother. The Thalasso Spa was lovely, with plenty of options to keep you busy for an hour or so, but everyone walks through the hotel dripping wet so lifts and floors are slippery, and there were a lot of kids, and a lot of people not wearing caps if no staff were around, so it was a bit of a free for all! We stay in many hotels in France every year, this one is just expensive for what it is, will not return. Needs new carpets and modernising.

Building and fixtures/fittings as a whole were tired and worn, shower head attachment was broken so had to hold it all the time while showering, toilet wasn't as clean as other hotels. Staff were excellent, very helpful, efficient and knowledgeable. Overall the breakfast was standard fare. My room was on the side opposite to the road and was very quiet so I did get a good nights sleep. Overall a nice, well staffed hotel that would benefit from a thorough upgrade and refurbishment.