L'Estany Holidays from £297

Had a 4 night stay and spent 700 on a private room. The three bed accessible room. We arrived and they gave us the rules, etc. Never once did they bring up a rule about bringing guests into the apartment. A few hours after checking in we brought our friend in to the hostel to say hello who was staying a block away. The manager then kicked our friend out getting aggressive with him (yelling, etc) then came into our room 10 mins later to kick us out. He told us we had 5 minutes to pack our stuff and leave. He called the police on us, yelled at us and refused to give us a refund. Terrible customer service. One of my friends is a minor and he left us out on the street without refund. Do not stay here. The hostel also was rusty and looked nothing like the photos.

Location is excellent, in front of property is the taxi stand. Apartment is clean and spacious. My only problem is the old styled elevator. I came back after hour and the last person who used the elevator did not manually close the door so elevator was stuck all the way up on the top floor. I had to walk up 4 flights of stairs. If u have mobility issues, do not book this place. Elevator barely fits 4 people and MUST be manually closed otherwise, it’s stuck esp if no one at the reception after hour.