LAS CAOBAS Holidays from £1,084

Friendly staff and good customer service. Clean room and dinner at restaurant was good.

I have to leave before my plans due my husband has sick. One of the staff members: Juan Carlos at the front desk was very compassionate on my situation, helping me to find a ride to the airport, also help me to get filed a request for refund some of the days I never used . Definitely we will comeback to enjoy the beautiful and peaceful hotel.

The resort is on the smaller side designed similarly to a shopping center, with everything (restaurants, bars and nightlife) centered around the two pools. The bar staff is very friendly even if you don't tip them which isn't always the case in the DR (which was very nice to see). The Wi-Fi is weak when not in the front desk/lobby area, so plan accordingly if you need to work or need steady service. The front desk/check-in process was easy, dinner reservations have to be made either on the app or the reservation office around the corner from the front desk. The buffet is limited and very repeated, so we recommend making dinner reservations as much as you can. They were good! When sitting to eat at the buffet, its first come, first, serve and a bit of a free for all as opposed to someone sitting you like at other resorts, so better to plan when it's not the busiest of times. Guests get up early and put beach towels on chairs around the beach and pool whether they're there or not, so be ready to do the same (super annoying). The towels process is pretty pointless. The maid replaces a towel on a 1:1 basis, but if the towel is on a chair then she won't replace it so you essentially use the same beach towel the entire time you're there. Shower towels were replaced more often and the room was cleaned on a daily basis. Our maid was VERY nice and we made sure we tipped at the end!

Rooms were a bit outdated, staff was super friendly! Buffett and restaurants were amazing and the experience overall is highly recommended

The staff were great. I really