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Reviews of Hotel Elegant

3 out of 5
Hotel Elegant
Zhylyanskaya street 118, Kyiv

Reviews

7.4

Good

Rating 10 - Excellent. 6 out of 16 reviews" "
Rating 8 - Good. 4 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 2 out of 16 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Leon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel reception is close after 11 p/m/ You stay on the street
Stayed 1 night in Jul 2022

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice, perfect in every way. friendly staff, impeccable service, best experience ever in Ukraine
Stayed 1 night in Feb 2021

8/10 Good

Timothy

Stayed 1 night in Aug 2020

10/10 Excellent

FRANCO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and well run.
A small but conveniently placed hotel booked for a stay of several days mostly for its location. The room was comfortable and clean, services were fine and the staff very helpful. The breakfasts were fine to set up for the day. Our only negative comment is that payment must be made at the hotel and unlike payments made to Hotels.com your bank may stop payment as Ukraine is not known for fiscal honesty! This can lead to phone calls to reassure your bank / Visa that the transaction is genuine so settling into you room may be delayed! Our problem involved the hotel, our bank, Visa and calls to Hotels.com and the owner who was travelling abroad. All was settled but it took time. The staff were fine with the room being occupied all day as work had to be done and they took care to minimise disturbance. The payment issue aside this is a friendly and comfortable hotel with an excellent location. ek
Stayed 3 nights in Jan 2020

6/10 Okay

Michael

Liked: Staff & service, room comfort
Had trouble with the payment, not resolved yet. Front desk personnel were pleasant but not so helpful. Overall it was clean, but services were lacking! Not all it’s calmed to be, so be aware. Very close to train station so that did serve my needs well. Won’t stay again, but didn’t kill me!
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Poor choice for couples with children and stroller
Zero accommodations for couples with small children and a stroller. Hotel is on the 3rd floor with no elevator whatsoever, only flights of stairs. There are only 7 rooms, and they are quite small, so it's really hard to bring in a stroller, you have to fold and disassemble it all the way. Teapot in the room we stayed in didn't work and hotel staff didn't give us a good working one, so it was impossible to wash/sterilize bottles for the formula. The only plus in this hotel was that it is located within walking distance to the railway station. Warning: the "standard" room we booked was so small, it had a podium bed, so we had to get an "expanded comfort" room that was still quite small, for 200 hryvna more. Also, the hotel staff tried to charge us 400 hryvna for early check-in, something that was not disclosed at all in advance when we called them, and is unheard of among other hotels to our knowledge (and we've stayed in quite a few). Overall, a negative experience; never again. Beware!
Stayed 1 night in Aug 2018

6/10 Okay

Khaled

Stayed 1 night in Jul 2021

10/10 Excellent

PIEDAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

2/10 Terrible

Valentin

Business traveller
Disliked: Staff & service
Stayed 1 night in Aug 2020

6/10 Okay

Nadiia

Stayed 1 night in Mar 2020

10/10 Excellent

Krystyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

YONG JUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
This hotel was that it is located within walking distance to the railway station.
Stayed 1 night in Oct 2018
Response from Yulia on 1 Feb 2019
Thanks for good review !We will be very glad to see You again in our hotel!