Ratings based on 319 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
82% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Einfach nur klasse!

Posted 09-Aug-2016
Pros: Der Service und die Lage
Location: In direkter Nähe der Promenade und in einem sehr guten Viertel.
Der Aufenthalt im Hilton Durban war einfach super! Service on top und vor allem Wellington, der Concierge, machte alles möglich. Das Hotel ist für den Standard einfach sehr preiswert. Kann ich jedem weiterempfehlen!
3out of 5
by A verified traveller

Great Location Disappointing Staff

Posted 02-Aug-2016
Pros: The facilities of the hotel are great. The food was wonderful, especially the sea food.
Cons: I think the staff, especially at the check in counter need to improve on their service. It is disappointing to stand for long in a queue.
Location: The location is great and safe especially if you like walking around.
The hotel is a great facility but the staff are disappointing. Checking in is a long and disappointing process. Although there were many people on the queue, there was only one person at the counter helping clients to checkin. Other staff can be seen just wondering around unconcerned. When I checked out a day earlier because of an urgent matter that required my attention in another town, I forgot my phone charger in the room. When I called to inquire from the hotel about it, the staff members were reluctant in helping me. I called more than four times only to be informed that no one found the charger. That was so strange for a 5 star hotel.
4out of 5
by A verified traveller from Scotland

Nice hotel

Posted 20-Jun-2016
Location: Good location for conference centre. No restaurants or shops close to hotel.
Attentiveness of staff excellent from parking staff, through reception to restaurant.
4out of 5
by Avikash

Hilton Stay DBN

Posted 05-May-2016 on Hotels
My Stay was enjoyable. The room was fine and clean. I heard the hotel is getting revamped. Good news. The food was execellent. Staff very efficient and friendly. The tv channels are good. The 2 downers about the stay was the pool water was quiet cold. The pool is not heated. The second issue is the shower drain hole had a bad smell comming through, not sure because of the revamp comming through. I stayed a few times before at the hotel with no issues.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 25-Apr-2016 on Hotels
5out of 5
by Mbali

This traveller left a rating score only Posted 21-Apr-2016 on Hotels
5out of 5
by SABASHEN from Durban

Posted 13-Apr-2016 on Hotels
The shower tiles were very gritty. It made me feel very uncomfortable.
4out of 5
by Jesper

This traveller left a rating score only Posted 10-Apr-2016 on Hotels
5out of 5
by Xolani

This traveller left a rating score only Posted 09-Apr-2016 on Hotels
5out of 5
by Happy from Randfontein

Exellence

Posted 04-Apr-2016 on Hotels
We had a great time