Great Location Disappointing Staff
The hotel is a great facility but the staff are disappointing. Checking in is a long and disappointing process. Although there were many people on the queue, there was only one person at the counter helping clients to checkin. Other staff can be seen just wondering around unconcerned.
When I checked out a day earlier because of an urgent matter that required my attention in another town, I forgot my phone charger in the room. When I called to inquire from the hotel about it, the staff members were reluctant in helping me. I called more than four times only to be informed that no one found the charger. That was so strange for a 5 star hotel.