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"Things started off a bit rocky but there is nothing like excellence customer service to rectify things. Top notch customer service! Great restaurants. Spa and amenities great. Location great. They just need smart TV’s "

"Great location, clean, and safe"

"Staff very helpful and friendly, great service and very nice and tasty food. "

"Beautiful resort, huge pool with a swim up bar & lots of lounges. If you can extend the budget to a room with balcony & bath overlooking the pool then do that. Staff all super friendly & very attentive. Will definitely stay again."

"The kids club was great, my little one enjoyed going to this place when he is not swimming all day. Thanks to Eleina for your kind service."

"Amazing property, if I visit Bali again I will definitely stay here. "

"Staff were fantastic and super helpful! Great breakfast and nice pool! Super chill!"

"So good we booked another night! This place was amazing for us and really made our first trip to Bali special. Thanks to all of the staff for your warm welcome & attentiveness throughout. They really are amazing & work very hard in the heat all day and night. few mins walk to the beach with restaurants & bars - although the hotel has a small area there it is quite far down a narrow & very busy st, shuttle takes you there but only collects at certain times so we felt a bit stuck there. Only water available but they have wifi & nice loungers. waves too strong to swim Beds amazing, linen so soft, pillows comfy, rooms good size & bsthroom good with powerful rainfall shower. There are renovations so we had to take a different route around but no problem & noise wasnt a disturbance ever. The pool is the best. Temp so good we enjoyed a night swim, loved the swim up bar & beanbag in the water. Breakfast had a lot of options, breads, bagels, pastries & all hot items like sausages & omlette station. Great fresh juices too. We found donuts at breakfast strange.. Tried the food by the pool too. Really good mie goreng, been having it elsewhere & that 1 stands out. We also took the shuttle to eat street, very handy service location was great for us, & nice to be far away from the hustle and bustle & traffic. I would have thought there would be a service lift, poor staff were going up and down in our lift when there was enough space for their big carts. "

"What a beautiful hotel! Grand, large, wonderful service. The suites with private pool are stunning. The only downside … trying to figure out the myriad elevators is impossible. So get ready to get continuously lost ;-)"