Standard Double or Twin Room, 1 Bedroom | Garden view
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Reviews of Risus Garden Marina Hotel

Risus Garden Marina Hotel
Türkmen Mah Atatürk bulvari No 94, Kusadasi, AYDIN

Reviews

7.2

Good

Rating 10 - Excellent. 23 out of 83 reviews" "
Rating 8 - Good. 25 out of 83 reviews" "
Rating 6 - Okay. 18 out of 83 reviews" "
Rating 4 - Poor. 9 out of 83 reviews" "
Rating 2 - Terrible. 8 out of 83 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Saleesha

Stayed 2 nights in Jul 2023
Response from RISUS GARDEN MARINA TEAM on 10 Sept 2023
Dear Guest, we are sorry for your inconvenience and review. Hope to welcome you again.

6/10 Okay

Emrah

Disliked: Staff & service
If you stay here, do not use your credit card.
The hotel is OK, but do not refund any deposit and/overcharges to your account. It is a scam i think, they ‘accidentally’ overcharge your credit card, and they say they will refund later. And they never do!
Stayed 1 night in May 2023
Response from Risus Garden Marina Hotel on 25 Jun 2023
Dear Guest, Thank you for your review. The procedure for refunds is lengthy due to long internal policies. Refunds will be made for sure. Thank you for your understanding.

2/10 Terrible

Salah

Stayed 3 nights in Aug 2022

4/10 Poor

Joel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We came here because it was listed as nonsmoking, free wifi, and air conditioning. Our first room smelled like smoke, and could not connect to wifi. The reception was able to switch our room, but we still could not access wifi from the room, and had a showerhead that was not working.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2022

10/10 Excellent

Veronika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Pierre

Liked: Cleanliness, staff & service, room comfort
An oasis in Kusadasi
Great oasis, great vibe. A great place to stay when in Kusadasi 😎
Stayed 1 night in Sep 2021

2/10 Terrible

Hossein

Disliked: Cleanliness, staff & service
Nobody cleans bathroom and wc, flash didn’t work, it was really desalting.
Stayed 1 night in Sep 2021

6/10 Okay

Goharozaman

Disliked: Room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Shahbaaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place we stayed during winter nights the heater wasn't so strong and the bathroom was freezing
Stayed 1 night in Mar 2021
Response from Risus Garden Marina Hotel Management on 20 Mar 2021
Dear Shahbaaz; As we are The Risus Garden Marina Hotel, we are so pleased to wellcome you with your positive feelings that you have spent your valued time by our hotel. We are so thankfull for your positive thoughts that will carry us for further better services. We will be so happy to wellcome you again for your next trip. We wish you a safe ride. Warm regards.

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Service is terrible and unprofessional
Wifi was not working and me and my partner work as freelancers so we asked if it can be resolved asap. The staff was very amateurish about our ask (not even a complaint at this point) and basically lied “I checked the wifi around your room, it works on my phone”. We kept on asking and they kept on saying the same thing with more and more contempt. Also, it says they have an exclusive breakfast with detox juices and whatnot but “due to covid-19”, the breakfast is just some sadly packed jams and omelette. They have no extra covers or pillows in the room and provide only one single-person sheet for a twin room. There is another Risus in Kusadasi and the prices seem similar. If you have to, choose them because at least it has a nice beach area. Overall, I would not recommend you to stay here. The service and attitude is horrible and they are brazenfaced.
Stayed 2 nights in Aug 2020
Response from Risus Garden Marina Hotel Yönetim on 3 Sept 2020
Dear Our Guest; As we are The Risus Garden Marina Hotel, we are so pleased to wellcome you with your positive feelings that you have spent your valued time by our hotel. We are so thankfull for your thoughts that will carry us for further better services. We will be so happy to wellcome you again for your next trip with solving our unwanted problems. We wish you a safe ride. Warm regards.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
good
Stayed 4 nights in Jan 2019

8/10 Good

Habibe

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

zeynep

Liked: Cleanliness
Disliked: Staff & service
Otel genel olarak çok güzel personel güler yüzlüydü. Ama işletme için birşey eklemek istiyorum, oteli özellikle şömine için tuttuk ama şömine için ikinci gece ekstra ücret istendi, odaya kendi aldığımız alkolü içmek için bardak istediğimizde bile ekstra ücret istendi. Yani hemen hemen herşey ekstra gibi bana yek saçma gelen oydu.
Stayed 2 nights in Dec 2023

2/10 Terrible

Mutlu

Disliked: Cleanliness, room comfort
Çalışanlar çok genç ellerinden geleni yapıyorlar fakat odalar bakımsız kirli çarşaflar gibi çok eksik var. Odaya girer girmez tesisi terk ettik
Stayed 1 night in Dec 2023

4/10 Poor

Mehmet

Stayed 1 night in Nov 2023

10/10 Excellent

Burak can

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otelin personeli güler yüzlü odalar çok temiz ve ferah kesinlikle bi daha ki tercihim burası olur
Stayed 2 nights in Nov 2023

2/10 Terrible

Can

Disliked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Aitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

AHMET

Stayed 1 night in Sep 2023

8/10 Good

Nese

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Ortamı çok güzel çok rahat ettik
Stayed 1 night in Sep 2023
Response from Melda Ç. on 14 Sept 2023
Değerli misafirimiz,Güzel yorumunuz için teşekkür eder.sizleri tekrar ağırlamaktan büyük mutluluk duyacağımızı belirtmek isteriz.

6/10 Okay

Roberto Jose

Travelled with partner
Liked: Cleanliness, staff & service
No me gustó
Stayed 1 night in Jul 2023
Response from RISUS GARDEN MARINA TEAM on 10 Sept 2023
Thank you for your review. Hope to see you again.

10/10 Excellent

EMEL

Liked: Staff & service
Stayed 6 nights in Jul 2023
Response from RISUS GARDEN MARINA TEAM on 21 Jul 2023
Değerli Misafirimiz, yorumunuz için teşekkürler, yine bekleriz!Saygılarımızla

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Risus Garden Marina on 17 Jul 2023
Teşekkür ederiz, yine bekleriz.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Kastastrophe
Positiv zu bemerken waren eine gut funktionierende Klimaanlage und ein Kühlschrank im Zimmer. Das wars aber auch schon. Bei meiner Buchung hatte ich angefragt ob die Möglichkeit besteht um 7:00 Uhr Frühstück zu bekommen. Keine Antwort bis zum Anreisetag. Vielleicht hätte ich mich bei rechtzeitiger Antwort für ein anderes Hotel entschieden. Mein Zimmer war renovierungsbedürftigt und unsauber, der Toilettendeckel einfach nur ekelhaft. Das Zimmer wurde während meines 6-tägigen Aufenthalts nicht einmal gereinigt bzw. der Mülleimer geleert. Das Badezimmer war zu dunkel um sich vernüftig rasieren zu können, vielleicht sollte man die defekten Leuchtmittel einmal ersetzen. Den Sinn den Telefons im Bad habe ich nicht verstanden. Vielleicht soll es irgendwann einmal angeschlossen werden. Die Toilettenspülung klemmte ständig und es stankt aus dem Ablauf.
Stayed 5 nights in Jun 2023
Response from RISUS GARDEN MARINA TEAM on 25 Jul 2023
Lieber Gast, Wir bedauern Ihren Kommentar. Die Renovierungsarbeiten in unserer Einrichtung gehen weiter. Wir hoffen, Sie bei Ihrer nächsten Reise besser begrüßen zu dürfen.Grüße

8/10 Good

PINAR

Liked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from RISUS GARDEN MARINA TEAM on 7 Aug 2023
Değerli Misafirimiz, en kısa sürede tekrar bekliyoruz. Sevgilerle

8/10 Good

Filiz

Liked: Cleanliness, staff & service, property conditions & facilities
5 dagen met mijn moeder verbleven. Reden voor boeken van dit hotel: alles centraal gelegen, in de stad en toch ook in het groen (huisjes), prijs Praktisch alles op loopafstand. Winkeltjes, supermarkt, eetgelegenheid, strand. rustig, haast geen geluidsoverlast van de omringende cafés personeel (gaat leuk met elkaar om, hebben lol) -handdoek voor de zwembad wordt niet standaard uitgedeeld. moet er zelf naar vragen en dan nog leek het een wel heel moeilijke vraag). -ook de kussens op de ligbedden ontbraken ( ook dit moest nagevraagd worden of we dit konden krijgen..) -ontbijt : elke dag hetzelfde.. Het seizoen was nog niet gestart, hotel was praktisch leeg . Alle minpunten eigen ik toe aan het feit dat ze nog niet volop draaiden. Ik zou het hotel zeker aanraden en zou dit hotel ook nogmaals boeken.
Stayed 5 nights in Jun 2023
Response from Risus Garden Marina on 20 Jun 2023
Degerli Misafirimiz,Tesisimiz misafirleri genellikle tesis dışında vakit geçirir, bu da kalabalığı önlediği için bazı misafirler tarafından beğeniliyor. Değerlendirmeniz için teşekkür eder, yine bekleriz.

10/10 Excellent

Ebru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Risus Garden Marina on 20 Jun 2023
Ebru Hanım,Değerlendirmeniz için çok teşekkür ederiz, en kısa sürede görüşmek dileğiyle.Saygılarımızla

10/10 Excellent

gökhan

Stayed 1 night in Apr 2023
Response from RISUS GARDEN MARINA TEAM on 15 May 2023
Değerli Misafirimiz,En kısa sürede tekrar görüşmek üzere!Saygılarımızla

6/10 Okay

TOLGA

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Risus Hotel yorumum
Konumu çok iyi ancak temizlik ve kahvaltısı kötü. Personel yardımsever ve güleryüzlü.
Stayed 4 nights in Apr 2023
Response from RISUS GARDEN MARINA TEAM on 15 May 2023
Değerli Misafirimiz, vakit ayırıp görüşlerinizi paylaştığınız için teşekkür ederiz. Düşünceniz bizim için önemlidir. Bir sonraki konaklamanızda görüşmek üzere.Saygılarımızla

10/10 Excellent

Furkan

Stayed 1 night in Aug 2022

8/10 Good

Behice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Otel temizligi güzeldi çalışanlarda cok iyi ve kibar davraniyorlar.otel icin tek beğenmediğim konu odalarda su ısıtıcısı olmaması genel anlamda guzeldi
Stayed 2 nights in Jul 2022

10/10 Excellent

UGURCAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gayet güzel bir ortam .çok memnun kaldık
Stayed 8 nights in Jun 2022

10/10 Excellent

XIATIAN

Stayed 1 night in May 2022

10/10 Excellent

Sedat

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mükemmel
On numara mükemmel odaya çok geniş ferah
Stayed 1 night in Apr 2022

10/10 Excellent

Onur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Kjeld Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En hyggelig bolig i en turistby
Et rigtigt hyggeligt sted i en hyggelig turistby. Eneste minus var temperaturen, husene er sommerhuse. Men afgjort god værdi for pengene.
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Mükemmel Konum Huzurlu Konaklama
Mart 2022 tarihinde bu otelde konakladık. Konum olarak otel mükemmel bir yerde. Tek tek ev şeklinde oda konsepti de çok guzel. Otoparkı var ara dönem olduğu icin yer bulmakta sorun yaşamadık. Otel çalışanları güler yüzlü. Yardımcı oluyorlar. Odalar kötü değil ancak daha detaylı temizlenmeli. Özellikle banyolar. Odada mini buzdolabı var ancak içi temiz degildi. Yatak rahattı. Biraz daha detaylı temizlik olsa daha da yüksek puan alır. Kahvaltısı çok çeşitli vs degil ama bu gelen kahvaltı ile rahatça doyulabilir. Tabakta bir şey kalmaz dolayısıyla gıda israfı olmaz. Huzurlu bir konaklamaydı. Yaz ayları icin bir kere daha şans verilebilir.
Stayed 1 night in Mar 2022

10/10 Excellent

Aydin Ufuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Muhasebe on 19 Mar 2022
Yorum ve puan için teşekkürler.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Şehrin içi de doğal bir ortam, çalışanlar güler yüzlü, servis iyi ve bakımlı bir yer.
Stayed 2 nights in Oct 2021

6/10 Okay

U

Disliked: Staff & service
Stayed 5 nights in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Otelin yeri ve mimarisi gayet güzel. Ama temiz degil. Banyodan cis kokusu geliyor 3 gunde 1 sabunu getiremediler. Klozet asiri pisti. Klozeti sildikleri bezi de gozumun onunde kapi onundeki masanin ustune koydu temizleyen kisi. Calisani uyardim sacma sapan cevaplar verip sonra da ozur diledi. Sifon bozuktu. Bu kadar duzgun bir yer nasil isletilemez gormek isterseniz gitmenizi tavsiye ederim.
Stayed 2 nights in Sep 2021

8/10 Good

Seray

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Emine Evren

Stayed 1 night in Sep 2021

8/10 Good

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

4/10 Poor

Emin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Eski dökük olmasından ziyade temizlik olarak çok kötü verilen odada ailem ile kaldım 2 klozetin biri çalışmıyordu tek kullandık,kapılar ve kilitleri berbat,duşa kabinler muskuklar kreçli su kalıntıları ile dolu insanın içi kalkıyor,üsteki duş başlığı çatlamış,kırık,bırakılan havluda kan lekeleri vardı değiştirttik. kahvaltı,kullanılan ürünlerin kalitesi tamamen fiyasko,çay içilemeyecek kadar kötü bir kez denedik bir daha içmedik personel gayet kibar,özellikle resepsiyonda seyhan bey, evet fiyatı uygun diye gittik eksikler olabilir. fakat temizlik konusu çözülmeli, tek güzel yönü merkezde olması diyebilirim.
Stayed 4 nights in Aug 2021

6/10 Okay

Yeter

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2021

6/10 Okay

Onur

Liked: Cleanliness
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Hayal kırıklığı
Fotoğrafla gerçek arasında çok büyük fark var. Konum olarak harika, sadece 1 gece kalmak için tesadüfe girdik ama kesinlikle tavsiye etmiyorum, banyo tuvalet hiç temizlenmemişti, havlular berbattı, oda aşırı rutubetli, barda çalışanlar alkol ne bilmiyor. Parayı çöpe atmak daha iyi. Asla bu kadar ağır eleştri yapmayan bir insanımdır ama beni bile böyle konuşturttu. Asla gitmeyin.
Stayed 1 night in Aug 2021