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Reviews of Courtyard by Marriott Bonaire Dive Resort

4 out of 5
Courtyard by Marriott Bonaire Dive Resort
Kaya International 2, Kralendijk, Bonaire

Reviews

8.8

Excellent

Rating 10 - Excellent. 113 out of 225 reviews" "
Rating 8 - Good. 80 out of 225 reviews" "
Rating 6 - Okay. 22 out of 225 reviews" "
Rating 4 - Poor. 7 out of 225 reviews" "
Rating 2 - Terrible. 3 out of 225 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

casey

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel staff took excellent care of us, everyone was friendly, and the hotel is in good shape. The best part of the hotel is breakfast at the Haven pool restaurant, Sylvia, Maria, and Anna are excellent hosts!
Stayed 6 nights in Feb 2024
Response from Nelson Ruiz on 4 Mar 2024
Hi Casey, Thank you for taking the time to share your recent experience at our hotel! We are thrilled to hear that you enjoyed our friendly staff and well-maintained facilities.We are particularly happy to see that you were impressed by our breakfast at Haven pool restaurant and the exceptional service provided by Sylvia, Maria, and Anna. We will be sure to share your kind words with them.We appreciate your positive feedback and hope to welcome you back again soon.Sincerely,Nelson Ruiz General Manager

10/10 Excellent

Marlene Guylene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and comfortable beds, nice uncrowded infinity pool, good restaurant and dive shop on location, nice gym, clean property, close to the airport
Stayed 7 nights in Feb 2024
Response from Nelson Ruiz on 29 Feb 2024
Hi Marlene, Thank you very much for your kind review. It makes us very happy to know you enjoyed our facilities! Looking forward to host you soon back again. Kind regards, Nelson Ruiz General Manager

6/10 Okay

David

Very inconvenient you had to walk from the main entrance outside all the way down to the end of the property to get to your room. If you need ice anytime during the day or night, you had to walk outside of the building and try to find one and the factor if you just wanted to buy a soda drink called snack, you had to work all the way from the end of the property back to the main building to do that extremely inconvenient.
Stayed 3 nights in Feb 2024
Response from Nelson Ruiz on 22 Feb 2024
Hi David, Thank you very much for choosing us and giving us the opportunity to serve you. Thank you for bringing your experience to our attention. Your feedback is valuable to us, and we will use it for the constants improvements of our hotel. Kind regards, Nelson Ruiz General Manager

8/10 Good

dana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great stay
Stayed 1 night in Feb 2024
Response from Nelson Ruiz on 14 Feb 2024
Dear Dana, Thank you very much for staying with us. We were happy to serve you!

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, nice pool and restaurant.
Stayed 4 nights in Jan 2024
Response from Nelson Ruiz on 17 Jan 2024
Hi Nancy, Thank you very much for visiting us! We hope to host you soon back again. Kind regards, Nelson Ruiz

10/10 Excellent

Jean, Eagle river

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in and was able to get to our room right away, clean, good air conditioning
Stayed 2 nights in Jan 2024
Response from Nelson Ruiz on 8 Jan 2024
Hi Jean, It gave us great pleasure and joy to serve you while you were staying in our hotel!Looking forward to host you soon and thank you for choosing us!

8/10 Good

Alicia

Stayed 1 night in Jan 2024
Response from Nelson Ruiz on 8 Jan 2024
Hi Alicia, ¡Thank you very much for choosing us!

8/10 Good

Geraldine

Liked: Staff & service
Stayed 5 nights in Nov 2023
Response from Nelson Ruiz on 8 Jan 2024
Thank you very much for choosing us!

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nelson Ruiz on 30 Oct 2023
Hi Allan,Thank you very much for choosing us! See you soon!

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nelson Ruiz on 23 Oct 2023
Hi Allan, It was a pleasure to host this time in our hotel! Looking forward to seeing you again soon. Kind regards, Nelson Ruiz General Manager

8/10 Good

Inesia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Nelson Ruiz on 10 Oct 2023
Thank you very much for choosing us!

10/10 Excellent

Marc, Paradera

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, comfortable and clean, nice dining option with a view. Convenient near the airport.
Stayed 1 night in Sep 2023
Response from Nelson Ruiz on 29 Sept 2023
Hi Marc, Thank you very much for choosing us! We are happy to know you enjoyed our hotel. See you next time, Nelson Ruiz General Manager

8/10 Good

RUDNEY

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 3 nights in Sep 2023
Response from Nelson Ruiz on 18 Sept 2023
Hi Rudney, We love that you stayed with us! Warm regards, Nelson Ruiz General Manager

10/10 Excellent

Mary Ann. Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Nelson Ruiz on 18 Sept 2023
Thank you very much for staying in our hotel!

10/10 Excellent

Stamatia, Chelmsford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the location of this property as it as very close to the airport but also centrally located to other locations. The property is beautiful and so colorful! The kids loved the pool area. We got to see a gorgeous sunset from the pool over the water and even some flamingos hanging around! I would stay again.
Stayed 1 night in Aug 2023
Response from Nelson Ruiz on 10 Aug 2023
Hi Stamatia, Thank you very much for your review. How wonderful it is to know that you enjoyed your stay and especially the magic of Bonaire, its sunsets and flamingos from our hotel!¡Until next time!

6/10 Okay

Christel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms are clean, beds are comfortable and the breakfast is good but the property needs some maintenance. Also, the water pressure in the shower was very poor and it took almost 15 minutes for the water to become warm. The stay was ok but at almost 250usd a night we just expected more.
Stayed 2 nights in Jun 2023
Response from Nelson Ruiz on 20 Jun 2023
Hi Christel, Thank you very much for choosing us as your accommodation option in Bonaire and also for taking the time to write us this review! We greatly appreciate your comments as we take note of the points for improvement that you kindly share with us. We hope to see you soon!

10/10 Excellent

Richard

Stayed 1 night in May 2023

8/10 Good

Jana, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Nelson Ruiz on 8 Jun 2023
Thank you for choosing us!

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the stay
Stayed 5 nights in Mar 2023
Response from Nelson Ruiz on 6 Apr 2023
Hi Eric, Thank you very much for choosing us! We are glad to have you here!

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Nelson Ruiz on 31 Mar 2023
Hi Brigitte, Thank you for choosing us! Until next time.

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and helpful. Pleasant
Stayed 3 nights in Mar 2023
Response from Nelson Ruiz on 6 Mar 2023
Dear Paula,Thank you very much for your review and kind words towards our staff. We hope to see you soon!

8/10 Good

Angelo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2023
Response from Nelson Ruiz on 13 Feb 2023
Hi Angelo, Thank you for choosing us! Kind regards, Nelson Ruiz General Manager

8/10 Good

Jacqueline

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We stayed at the Marriott Courtyard Bonaire Dive Resort for a week. The room was reasonably large and comfortable. The bathroom was a nice size with a nice strong water stream in the shower. The included breakfast buffet was excellent. The grounds of the hotel were very interesting and colorful. Our only want was for a larger refrigerator in our room - it was really quite small. And I thought that the resort was closer to the middle of town than it was. We had luckily rented a car, otherwise we would have needed to.
Stayed 7 nights in Jan 2023
Response from Nelson Ruiz on 5 Feb 2023
Dear Jacqueline, Thank you very much for writing us your review.We are delighted that you have enjoyed our facilities as we also appreciate your feedback!We hope to see you soon and thus be able to continue offering you unrepeatable accommodation experiences.Kind regards, Nelson Ruiz General Manager

10/10 Excellent

Bob

Stayed 2 nights in Feb 2023
Response from Nelson Ruiz on 29 Mar 2023
Thank you very much for choosing us!

2/10 Terrible

Patrick

Stayed 1 night in Jan 2023

6/10 Okay

Johannes

Travelled with group
Liked: Cleanliness, property conditions & facilities
garden view should be at least a garden view, not a parking lot / boat ramp
Stayed 2 nights in Jan 2023
Response from Nelson Ruiz on 23 Jan 2023
Hi Johannes, We are very sorry that you were not able to enjoy the view from your room as you wished. We will delve into this internally in order to detect where we went wrong with you when we assigned your room. Once again, we are very sorry. Thank you very much for letting us know.Kind regards, Nelson Ruiz

8/10 Good

Jasvir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms, knowledgeable staff, clean room, good breakfast. Package for four people only included 2 breakfasts…kids should have been included or offered a discounted rate
Response from Nelson Ruiz on 13 Jan 2023
Hi Jasvir, Thank you very much for staying at our hotel. We are very happy that you enjoyed your stay!Yes Indeed we have 50% discounts on breakfast for children from 7 to 12 years old.Children under 7 years is complementary.If this was not apply to you, please contact the hotel directly so we can help you immediately.Kind regards, Nelson Ruiz

10/10 Excellent

Jean, Eagle river

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful scenery nice clean room.
Stayed 1 night in Jan 2023
Response from Nelson Ruiz on 9 Jan 2023
Hi Jean, Thank you very much for chossing us. It make us happy you enjoyed our facilities!See you soon,

10/10 Excellent

Hi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Great Staff
Stayed 3 nights in Dec 2022
Response from Nelson Ruiz on 2 Jan 2023
Thank you very much for your kind comment. We wish you a happy new year 2023!Kind regards,

8/10 Good

Johnny Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

DANIEL, FLUSHING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and 4 minute drive to town which was great for dinner
Stayed 4 nights in Nov 2022
Response from Nelson Ruiz on 23 Nov 2022
Hi Daniel, Thank you ver much for your review. We are already looking forward to host you again! Warm Regards, Nelson RuizGeneral Manager

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Sep 2022
Response from Nelson Ruiz on 6 Sept 2022
Thank you very much for your appreciation! It was a pleasure to serve you.

10/10 Excellent

Emeray, Bonaire

.
Stayed 2 nights in Aug 2022

10/10 Excellent

Jairmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool, great restaurant,beautiful clean room rooms.
Stayed 1 night in Jun 2022
Response from Nelson Ruiz on 13 Jun 2022
Hi Blake, Thank you very much for your comments about our hotel! We are glad you enjoyed our facilities ans services. See you soon!

4/10 Poor

Leonel

It is not a dive resort, it does not have a dive shop on property
Stayed 4 nights in May 2022
Response from Nelson Ruiz on 9 Jun 2022
Hi Leonel, Thank you very much for your feedback. We are very sorry that you were not able to enjoy our diving facilities. Certainly and after all the experience with COVID-19 we decided to close the dive center as part of our cost restructuring and continue offering the diving experience with VIP Diving who are located 2 minutes away from our hotel. Now with a different reality, we find ourselves in very advanced conversations with an operator to resume the service at the property in the medium term. We deeply regret having disappointed you. Kind regards,

8/10 Good

Gilberto Salomon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the peace and friendliness of the people that work there. Also the environment
Stayed 5 nights in Apr 2022
Response from Nelson Ruiz on 29 Apr 2022
Hi Gilberto, Thank you very much for your comment. We are always at your service!

6/10 Okay

George

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2022

8/10 Good

Maria Pestana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden: beautiful and well kept. Water in the canal looks really dirty. The room was 👍 nice.
Stayed 3 nights in Feb 2022
Response from Nelson Ruiz on 1 Mar 2022
Hi Maria, Thank you very much for your review. We hope to see you soon!

8/10 Good

Antonius

Stayed 2 nights in Feb 2022

10/10 Excellent

Antonius

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a relaxing stay
Stayed 1 night in Feb 2022
Response from Nelson Ruiz on 24 Feb 2022
We are glad you like it Antonius!

10/10 Excellent

Michael, Seattle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived during island-wide power outage and team did a great job - remained calm, apologetic (even though not their fault) and made arrangements for everyone to be guided to their rooms until electronic keys could be made. With power restored, we were able to enjoy our room, which was clean and comfortable, then had dinner at the open air restaurant by the pool. A great overnight stay before a 7am flight.
Stayed 1 night in Feb 2022
Response from Nelson Ruiz on 23 Feb 2022
Dear Michael, Thank you very much for your comments. it was certainly a challenging day for our entire team, however we wanted to make sure that all our guests were calm and supported at all times during the duration of the blackout. Your words fill us with great joy and have been shared with all the staff! We hope to see you soon!

6/10 Okay

Donna

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Nelson Ruiz on 23 Feb 2022
Thank you very much!

8/10 Good

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Peace
Stayed 3 nights in Feb 2022
Response from Nelson Ruiz on 14 Feb 2022
We are glad you like it dear Pamela!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel !
Great room, spacious. Fantastic pool , and good pool service from the adjacent restaurant. Staaf of restaurant was fantastic as well. Good service!
Stayed 2 nights in Dec 2021
Response from Nelson Ruiz on 4 Feb 2022
Thank you very much for your feedback! We are pleased to have provided you with a pleasant experience!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Nelson Ruiz on 18 Jan 2022
Thank you for chossing us!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED IT
Great service and nice rooms!
Stayed 2 nights in Jan 2022
Response from Nelson Ruiz on 17 Jan 2022
We are glad you like our hotel! Thank you!

4/10 Poor

rene

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was built on the cheap,maintained on the cheap and run on the cheap. Water, mildew and rust stains on the outside. Peeling wallpaper on the inside. When it rains the a puddle of water collects on the entrance to the rooms. In the restaurants small spoons and forks are thrown into one tray, so at a moment people will have to dig through a pile of forks to get a to a spoon. Hope their hands are clean. On the restaurant tables you can thousands of rings from previous cups and trays. The evening before you check out you get a call from reception not to hear if you need anything or if you enjoyed your stay, but only to tell you when you have to leave the room. Upon checkout, no "hope to see you again" have a nice trip" just good bye
Stayed 1 night in Nov 2021
Response from Nelson Ruiz on 23 Nov 2021
Dear Rene, Thank you very much for your feedback! It is received with great appreciation and receptivity. In relation to your criteria on the level of the hotel, or if it was built cheaply, we prefer not to go into depth there and we choose to respect your opinion. Marriott International has 30 brands and each one of them has a different and particular composition depending on the market. Courtyard is a Select brand, as well as there are brands in the Luxury and Premium lines. In relation to the restaurant tables, we are aware of this and working to reverse this situation in order to provide the best possible presentation. It is not part of our culture to be as cold and unkind as you experience at check-out, for which I apologize on behalf of the entire hotel team. Thank you very much for staying at our hotel! Kind regards, Nelson Ruiz General Manager

8/10 Good

rustanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021