Koutsounari Holidays from £510

The room was very clean & private and the pool and views were great.

A bit outdated. Great breakfast and good location.

This is a 3-star resort at best. We stayed at a number of 5-star resorts while in Greece and Royal Cactus unfortunately wasn’t one. The resort definitely nickel and dimes you. They claim all inclusive but so much costs extra. A sparkling wine or Freddo cappuccino or even a bottled water costs extra. Any room service costs extra. The drinks that are included taste very artificial. We stayed at other resorts that were not all inclusive and the Freddo cappuccinos were included as part of breakfast. One night I didn’t feel well and asked if I could have a bottle of water to take up to the room and was told it would cost 3.50. Which was fine and I asked if I could room charge, they couldn’t figure it out for almost 5 minutes so I finally gave up and said not to worry about it, and went up to my room without water… instead of them just showing some hospitality and letting me take it. Be prepared to inhale smoke everywhere you go and to never be able to find a pool lounger. We only ate at the resort once bc the food was dry and bland. Desserts were good. No dinner drink service or waiter service at the pool. Poor WiFi and hot water ran out a number of times. Cleaning supplies left out in the hallways for guests to see every day. If you want a true 5-star experience, take your money elsewhere!

Really good hotel. It’s a boutique and therefore you are treated especially well by the staff and family who own the hotel. The location is by the coast with 5min walk to a lovely beach area. Breakfast is good and the gym is ideal. The massage chairs are a great touch and very useful. The rooms are very good size with kitchen and with lots of shops and restaurants within walking distance. A very good and calm place to stay and Heraklion is very nearby.