Koko Crater Railway Trailhead

We paid for ocean view, and got partial view. When I went back to front desk, they pulled out a chart that showed my room was ocean view. I pulled out thier website where is clearly shows the rooms ocean view photo. They said that because of the holiday they could not offer me another room. Oh and there is a surprise amenities fee daily of $30 that was not inluded when i paid online. That's one. Now two, the bed is so close to the sliding door I have to climb across the bed to get off the bed. You cannot move the bed so I was stuck doing this all 4 days. Three, there was no room service until 4th day, which was our last night there. We had to keep drying our towels in the balcony. The pillows are absolutely flat. I understand this is not a 5 start hotel, but there is room for improvement. They do provide beach towels every time you need at the front desk which was a plus for us! Its also very convenient to have the restaurant eggs and things right here, but make a reservation early because they restaurant is very very busy everyday no matter what day. The absolutely biggest plus was it literally across from the beach. Just cross the street and you are there.

A bit dated room but good location. Amenities are great and beach access was very close.