Thank you for the stay. Welcome to come back.

Dear Ramil, thank you for your kind comments. Please let us know when you a ready for the next home away from home.

Dear Sir As can be understood from your writing - one of them tried to bite you, but didn't and you feel the media needs to be alerted. You were aware of the presence of the dogs and were also explained the need - as otherwise you would have our far flung relatives from monkey breed to contend with. You mention that power saw was running from breakfast to dinner. Yes, we are making the place better for our guests like yourself. I do have to give an extra bonus to the workers as it seems they worked overtime. The usual schedule is from 7-11AM and 1-5PM and our dinner starts at 6PM. I am glad you stuck around to write us about it. Your last comment is that the place is not run by Cambodians - you are absolutely correct, our staff is a mix various nationalities: German, Russian, Khmer, Czech, French, Filipino. We embrace all nationalities.

WOW, we have never received such an emotional and devastating comment from Anonim. Let me summarize to fully understand your position: the hotel is run by the rudest criminals who have insults in their duties as a lot of guests mentioned in reviews and must be expelled from Cambodia. We are sorry that, apart from such an emotional statement, you did not leave any specific details so that we could figure it out and provide you with appropriate compensation if unpleasant circumstances happened. Since the opening of the hotel in 2016, hundreds of guests have lived with us and more than half thousand have left positive feedback (more than 8/10). We know that there is room to grow and make our service and accommodation comfort better but "criminals" this is beyond our understanding.We sincerely hope that you found a better place for your holiday in peace and tranquility.With best regardsnon-criminals, Samloem Laguna resort team

Hey, Mika!We are pleased that you had positive emotions about your stay in our hotel. Thank you for the high score! We looking forward to seeing you again! Cheers, Samloem Laguna resort team

What nice photos! Jorge, you captured the essence of our hotel. Calm beach, magical sunset, pier aspiring into the depths of the bay and finally corals, marine life and a great view of the mountains on the other side. It is a great pleasure to know that your stay with us was a pleasant and memorable one. Special thanks for noticing the quality of food, clearness, and Charlene. Looking forward to see you again!Cheers, Samloem Laguna resort team

Hello!Thank you for your review and high score, it was lovely to have you as a guest on our nature reserve island. Pleased to know that you enjoyed our food and comfortable accommodation. We look forward to seeing you again and we want to assure you that you can contact us for help if an unforeseen situation arises on the island, for example with a boat driver (our boats are ready to pick you up at a convenient time).Cheers, Samloem Laguna resort team

The guest tends to stalk staff with repetitive requests. He managed to loose the key. The key was later returned by other guest found in rather obvious location.

Good day, James! We appreciate you taking the time to share your experience and we are glad that you are so flattering about our hotel and also about the friendly staff and comfortable stay. You are totally correct noticed we are located about a 5-minute walk distance from Soon Noeng pier and about 40 minutes from the furthest pier therefore we always send a welcome message before arriving and suggest to chose on the nearest pier or ordering a boat taxi if you have heavy luggage. Some guests with light backpacks prefer to take a quiet walk along the picturesque beach and immerse themselves in the atmosphere of relaxation where time has frozen.James, we hope to see you again on your vacation!Cheers, Samloem Laguna resort team

Hello Peter!Thanks for the time to spend on share your experience. We are glad that in general you were satisfied with your stay with us and gave a high rating.We sincerely regret that did not meet your expectations regards hot water. We clearly understand how much discomfort this brings to guests, but this is our conscious choice to preserve the environment.The water heating system is completely dependent on the activity of the sun and varies from hot at noon to slightly colder in the evening.Our desire is to interfere as little as possible with the beautiful nature of our island and therefore we hardly use a generator and always prefer solar energy. We are making a lot of efforts to preserve this nature sanctuary in its original form: invested a lot in solar panels and try to eliminate the pollution caused by the generator, do separate waste collection, do not cut down forests for construction, we carefully monitor the territory and our pets (we move horses to different pastures every day to preserve the grass cover). We believe that even this small impact can make a difference in the long run.We hope to see you again in our hotel where you can enjoy the nature of the reserved island.With best regardsSamloem Laguna resort team

We are glad that you were satisfied and thank you for your support and appreciation of our work. We hope to see you again!With best regards Samloem Laguna resort team

Dear Guest, Greetings from Samloem Laguna Resort, Koh Rong..!! Thank you very much for your precious time to post a positive review about our hotel. It has been our privilege to have you stayed with us and I am glad to know that you had a wonderful stay. We value your patronage and looking forward to welcoming you back.

Dear Guest, Greetings from Samloem Laguna Resort, Koh Rong..!! Thank you very much for your precious time to post a positive review about our hotel. It has been our privilege to have you stayed with us and I am glad to know that you had a wonderful stay. We value your patronage and looking forward to welcoming you back.

Dear Guest, Greetings from Samloem Laguna Resort, Koh Rong..!! Thank you very much for your precious time to post a positive review about our hotel. It has been our privilege to have you stayed with us and I am glad to know that you had a wonderful stay. We value your patronage and looking forward to welcoming you back.

Hello!We regret that didn't meet your personal expectation and you have such a negative impression of our hotel, unlike most of our guests. You correctly noticed we are isolated but not abandoned and located about a 5-minute walk distance from Soon Noeng pier(where some domestic shops are located) which we sincerely declare in a welcome letter after reservation and on all sales web pages too. In our location, we see several significant advantages and our guests can enjoy the tranquility away from noisy evening parties and karaoke performances closer to midnight similarly private beach privilege ( high-level water to swim and observe marine life like glowing plankton, corals, and colorful fish). We understand that an evening promenade is just as important as healthy sleep, and therefore we always offer a transfer by boat to the main beach and back. Boat transfer is also available during the first arrival and check-in. The cost of this service is not included in the rate of rooms and we provide guests with a choice to have a comfortable boat trip directly from the arriving pier or not to overpay and make a small journey along a picturesque beach.On our island, prices for accommodation in hotels vary greatly depending on the season and holidays. For example, in the off-season, prices drop to 20-25, and on holidays (especially New Year's during which you were with us) they can rise up to 100. We assure you after the end of the public holidays the prices will be much lower and by waiting a few days you can save a lot.We always provide reliable information about our hotel: photos, living conditions, restaurant menu and entertainment so you can weigh the value of an offer and decide.We sincerely apologize for the inconvenience caused by the noise of the hammer. Like any hotel striving to make the stay of guests more comfortable, we update our buildings and facilities. At the same time, we try to do it as discreetly as possible and at a more convenient time and offer our guests compensation for the inconvenience.We hope that you have found a place more in line with your expectations and that your holiday was not spoiled.Cheers, Samloem Laguna resort team

正直な回答をありがとう。 ご不便をおかけし、チェックアウト前にこれらの問題についてスタッフに通知しなかったことを深くお詫び申し上げます.Wi-Fiの問題は一時的なものであり、別の端末やSIMカードを備えたポータブルルーターを介した専用アクセスなどの不測の事態が発生した場合に備えて、いくつかのオプションを保持しています.再び私たちと一緒に滞在することにした場合は、あなたの滞在があなたの期待どおりになることを願っており、あなたの休暇が快適になるように最善を尽くします。 ところで、ボート タクシーが利用可能で、メイン ビーチへのアクセスもよく、Soon Noeng 桟橋まで徒歩で 5 7 分も無駄にする必要はありません。敬具サレム ラグーナ リゾート チーム

Bonjour!Merci beaucoup pour vos commentaires si positifs et votre score élevé ! Rien de plus tonifiant qu'un avis d'un client satisfait, vous comprenez que tout n'est pas vain.Vous avez tout à fait raison de demander à IP d'accorder l'accès au Wi-FI. Nous avons décliné ce système et maintenant tout fonctionne de manière transparente et fluide.Bienvenue à nouveau et vérifiez les nouveautés de notre hôtel (équitation et de nombreuses activités)Avec mes meilleures salutationsÉquipe du complexe Samloem Laguna

Wow, thank you! Don't forget to request a discount on your next trip! With best regardsSamloem Laguna resort team

Dear Ronie, Thank you for your review. We are sorry that our breakfast-service did not meet the standards. We will do our best to improve this. About the solar panels: they are situated a little bit higher on the hill, away from the guest areas. This is why you do not see them. The fact that the power cuts sometimes (usually around 4 in the morning) is exactly because the electricity provided by the solar panels runs out. If we would put AC in all our rooms, we would not be able to service the whole resort. Also, we do have solar heated boilers, but not yet for all our rooms. Another thing we are still working on. As you can imagine, we have to work around the challenges that come with operating from a remote jungle island. There is always a lot to be done, and we are constantly improving and developing. We hope to see you again sometimes in the future! The Laguna-team

Many thanks for your support!With best regardsSamloem Laguna resort team

Many thanks for your support and for not remaining indifferent to our hotel service! With best regardsSamloem Laguna resort team

Hello!Thanks for the honest response and what you separately noted the friendly staff and excellent breakfast. We appreciate you taking the time to share your experience. You are right we are located about 5-minute walk distance from Soon Noeng pier. Apart from some distance limitations, this has worthy advantages our guests can enjoy the tranquility and private beach privilege ( high-level water to swim and observe marine life like glowing plankton, corals, and colorful fish). We always leave it up to guests to decide whether to use the services of a boat at a very reasonable price or to make a short trip along the picturesque beach.We acknowledge that at the moment not the entire beach is illuminated and the infrastructure is not as developed as on the mainland this brings some inconvenience, but at the same time leaves space for the wildlife sanctuary and the spirit of travel.We are sorry for the problems with Wi-Fi during your stay. It is not always possible for us to foresee and immediately eliminate the problem that arises. Nevertheless, we have found several solutions and at the moment, in case of problems, we can offer our guests a portable router with a SIM card or personal access via a separate line.We sincerely hope your onward journey went smoothly.With best regardsSamloem Laguna resort team

Hello! Thanks for your feedback and the time that you spend o share your experience. First of all, we would like to express our gratitude for what you noted helpful and friendly staff, great views from the Panorama rooms and especially the yoga teacher. That means a lot to us.We regret the inconvenience during check-in. This is our duty to provide smooth check-in and comfortable stay for all guests and we will conduct an internal review and take action.Just in case the regular check-in time is at 14-00 pm but we provide rooms free of charge upon availability even if guests arrive on the first ferry at 9-00 am as you did. But several options are also available: drop your luggage in a secure room and enjoy scenic views of the private beach, order breakfast or refreshments apart from welcome drinks, make a small adventure along the shore or jungle road, or just relax in our quiet terrace. During your stay, some refurbishment of the living villas and renewal of the central water cleaning filters were planned which we warn guests about before arrival and during check-in. To our regret, we cannot avoid all the inconveniences associated with the reconstruction, but we try to carry out work only at a convenient time for the guests.We invite you again to our hotel in order to make sure that we do not waste time in vain and constantly improve the quality of service.With best regards Samloem Laguna resort team

Hello! Thanks for sharing your experience. We regret did not meet your expectation about our service. Prices for rooms on the island directly depend on the season and December is rightfully considered the high season for excellent weather, a festive mood in the air and the largest number of available activities (parties, active sports, etc.). For example, in January, prices can differ by more than two times. Due to high demand, the service may be a little slower than usual.In order for guests to estimate the value of an offer we provide the most complete picture of our hotel, we always give truthful information about rooms and services with photos and detailed descriptions. The choice is always for guests.Unfortunately, in order to maintain the quality of stay at a decent level, once every few years we have to bring inconvenience to our guests due to the reconstruction of buildings. This process cannot be avoided, however, we are taking a number of measures to reduce inconvenience: we notify guests before arrival and at the time of check-in, we carry out work only at a convenient time and try to compensate for disturbance. We hope to see you again!With best regards Samloem Laguna resort team