Title: ERIKA Boutiquehotel Kitzbühel Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # ERIKA Boutiquehotel Kitzbühel Winter wonderland with 2 indoor pools ![Exterior](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164018/11c07052.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Double Room | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164018/007929f5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164018/ff99f7a3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![International cuisine](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164018/b7ae6fa5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164018/b705f238.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies ERIKA Boutiquehotel Kitzbühel offers a peaceful mountain escape with a welcoming lobby fireplace and quiet garden. Guests can join yoga classes, enjoy international dishes at RIKS restaurant, relax in two indoor pools, or book reflexology treatments at the spa. 9.4 Exceptional ## Popular amenities - - Bar - Parking available - Pet-friendly - Pool - Gym £222 includes taxes & fees 23 Oct - 24 Oct ## Room options ### Check availability for these dates Tonight [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=6164018&PinnedHotelID=6164018&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=6164018&PinnedHotelID=6164018&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=6164018&PinnedHotelID=6164018&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=6164018&PinnedHotelID=6164018&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=6164018&PinnedHotelID=6164018&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=6164018&PinnedHotelID=6164018&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=6164018&PinnedHotelID=6164018&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=6164018&PinnedHotelID=6164018&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Premium Double Room | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164018/dec13f34.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Double Room 10.0 Exceptional 3 reviews ### Highlights Heating Flat-screen TV Hairdryer Private bathroom Bathrobes Digital channels Daily housekeeping Wardrobe - 280 sq ft - Sleeps 2 - 1 Queen Bed ![Deluxe Double Room | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164018/007929f5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Heating Flat-screen TV Hairdryer Private bathroom Bathrobes Digital channels Daily housekeeping Wardrobe - 280 sq ft - Sleeps 2 - 1 Queen Bed ![Premium Room, 1 Queen Bed with Sofa bed, Balcony (2 Adults and 1 Child) | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164018/f8ca55f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Room, 1 Queen Bed with Sofa bed, Balcony (2 Adults and 1 Child) 10.0 Exceptional 2 reviews ### Highlights Balcony or patio Heating Flat-screen TV Hairdryer Private bathroom Bathrobes Digital channels Daily housekeeping - 312 sq ft - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ![In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164018/ff95d89c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 Queen Bed with Sofa bed (3 Persons) 10.0 Exceptional 1 review ### Highlights Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Bathrobes Digital channels Daily housekeeping - 388 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ![In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164018/ff95d89c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Balcony 8.0 Very good 1 review ### Highlights Balcony Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Bathrobes Digital channels - 355 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![Suite, 1 Queen Bed with Sofa bed | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164018/3fd04da2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Queen Bed with Sofa bed ### Highlights Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Bathrobes Digital channels Daily housekeeping - 452 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ![Suite, Balcony | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164018/0c829d59.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Balcony ### Highlights Balcony Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Bathrobes Digital channels - 463 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![Apartment, Balcony | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164018/4d99cbad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, Balcony ### Highlights Deck/patio Heating Flat-screen TV Separate bedroom Hairdryer Private bathroom Bathrobes Digital channels - 861 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKitzbuehel-Hotels-ERIKA-Boutiquehotel-Kitzbuhel.h6164018.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKitzbuehel-Hotels-ERIKA-Boutiquehotel-Kitzbuhel.h6164018.Hotel-Information) ## About the area Located in Kitzbühel, ERIKA Boutiquehotel Kitzbühel is near a train station and in the mountains. Skicircus Saalbach-Hinterglemm Leogang Fieberbrunn and Hahnenkamm Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Brixental and Black Lake. Aquarena Kitzbuehel and Mountain Cart are also worth visiting. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and ice skating. [Visit our Kitzbühel travel guide](https://www.expedia.co.uk/Kitzbuhel.dx6346453) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C47.45076%2C12.38955&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jdH9EFKfGZLpe_yQlT5zV2wlOgQ=) Josef-Pirchl-Str. 21, Kitzbuhel, Tirol, 6370 ### What's nearby - Kitzbueheler Horn Ski Area - 3 min walk - 0.2 miles - Kitzbueheler Horn Cable Car - 5 min walk - 0.3 miles - Hahnenkamm Cable Car - 12 min walk - 0.7 miles - Kitzbuehel Tennis Stadium - 18 min walk - 1.0 mile - Black Lake - 3 min drive - 1.3 miles ### Getting around - Kitzbühel Station - 6 min walk - Salzburg (SZG-W.A. Mozart) - 75 min drive ### Restaurants - ‪Cafe Kisini - ‬5 min walk - ‪simple food & drinks - ‬6 min walk - ‪Goldene Gams - ‬6 min walk - ‪Huberbräu-Stüberl - ‬7 min walk - ‪Centro Cafe Bar Restaurant - ‬6 min walk ## About this property ### ERIKA Boutiquehotel Kitzbühel Luxury hotel in the mountains You can look forward to a terrace, a garden and a fireplace in reception at ERIKA Boutiquehotel Kitzbühel. Skiers and snowboarders can spend time on the slopes at this hotel, which offers a free ski shuttle and ski storage. Indulge in a manicure/pedicure, a deep-tissue massage and a body treatment at the on-site spa. The on-site restaurant, RIKS, features international cuisine. Yoga classes and Pilates classes are offered at the gym; ERIKA Boutiquehotel Kitzbühel also has a bar and a sauna. Stay connected with free in-room WiFi. You'll also find perks such as: - 2 indoor pools - Buffet breakfast (surcharge), self-parking (surcharge) and a round-trip airport shuttle (surcharge) - An electric car charging station, a 24-hour front desk and a lift - Massage treatment rooms, luggage storage and a front desk safe Room features All 54 rooms include comforts such as bathrobes, in addition to perks such as free WiFi and safes. Other amenities include: - Bathrooms with showers and free toiletries - 43-inch flat-screen TVs with digital channels - Wardrobes/cupboards, children's slippers and heating ## Similar properties ![Couples treatment room(s), sauna, steam room, Turkish bath/hammam](https://images.trvl-media.com/lodging/3000000/2930000/2921200/2921163/3ae2b0e2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Tirolia Kitzbühel - Member of Hommage Luxury Hotels Collection Kitzbuhel - Pool - Spa - Pet-friendly - Kids pool 9.4 Exceptional 156 reviews £229 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=2921163&PinnedHotelID=2921163&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/93000000/92410000/92407600/92407521/8517ddbb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HENRI Country House Kitzbühel Kitzbuhel - Pool - Pet-friendly - Free WiFi - Restaurant 9.8 Exceptional 47 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-28&endDate=2025-10-29&selected=92407521&PinnedHotelID=92407521&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, 2 outdoor pools, open 7:00 AM to 9:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/3000000/2820000/2814400/2814335/5fc3f7b3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kempinski Hotel Das Tirol Jochberg - 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Pool - Spa - Pet-friendly - Parking included 9.0 Wonderful 21 reviews £119 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=41948180&PinnedHotelID=41948180&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - Return airport shuttle (surcharge) - Free ski shuttle - Parking on site (EUR 20 per day) - Limited on-site parking - Onsite parking options include a garage ### Food and drink - Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 25 for adults and EUR 15 for children - A bar/lounge - A restaurant ### Restaurants on site - Greenhouse - RIKS ### Things to do - 2 indoor pools - Full-service spa - Gym - Pilates classes - Sauna - Ski storage - TV in common areas - Yoga classes ### Family friendly - 2 indoor pools ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Outdoors - Garden - In the mountains - Terrace ### Full-service spa - 3 treatment rooms - Body scrubs - Deep-tissue massages - Facials - Manicures/pedicures - Reflexology - Sports massages ### Accessibility - Area rugs in room - Lift ### More - 1 building - 5 floors - Built in 1897 - Fireplace in lobby - Smoke-free property ## Room amenities ### Bathroom - Children's slippers - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 43-inch flat-screen TV with digital channels ### More - Desk - Heating - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 10:00 PM Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property At check-in, guests must provide a record of full COVID-19 vaccination COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 15 per pet, per night Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for EUR 120.0 per day. Cots (infant beds) are available for EUR 60 per night ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 3.50 per person, per night. This tax does not apply to children under 16 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately EUR 25 for adults and from EUR 15 for children - Self-parking fee: EUR 20 per day - Pet fee: EUR 15 per pet, per night - Crib (infant bed) fee: EUR 60 per night - Rollaway bed fee: EUR 120.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 7:00 AM to 10:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation ### Property is also known as Hotel Erika Kitzbuehel Erika Kitzbuehel Hotel Erika Erika Boutiquehotel Kitzbuhel ERIKA Boutiquehotel Kitzbühel Hotel ERIKA Boutiquehotel Kitzbühel Kitzbuehel ERIKA Boutiquehotel Kitzbühel Hotel Kitzbuehel ## Frequently asked questions ### Does ERIKA Boutiquehotel Kitzbühel have a pool? > Yes, this property has 2 Indoor pools. Pool access is from 7:00 AM to 10:00 PM. ### How much does it cost to stay at ERIKA Boutiquehotel Kitzbühel? > As of 14 Oct 2025, prices found for a 1-night stay for 2 adults at ERIKA Boutiquehotel Kitzbühel on 23 Oct 2025 start from £221.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Kitzbuehel-Hotels-ERIKA-Boutiquehotel-Kitzbuhel.h6164018.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is ERIKA Boutiquehotel Kitzbühel pet-friendly? > Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. ### How much is parking at ERIKA Boutiquehotel Kitzbühel? > Self-parking is available for EUR 20 per day. Limited spots are available. ### What time is check-in at ERIKA Boutiquehotel Kitzbühel? > Check-in start time: 3:00 PM; check-in end time: 10:00 PM. ### What time is check-out at ERIKA Boutiquehotel Kitzbühel? > Checkout is at 11:00 AM. ### Does ERIKA Boutiquehotel Kitzbühel provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is ERIKA Boutiquehotel Kitzbühel located? > Located near the slopes, this Kitzbühel hotel is situated in the mountains, within a 5-minute walk of Brixental and Hahnenkamm Ski Area, and is convenient for winter sports, such as cross-country skiing and skiing lessons. Kitzbueheler Horn Ski Area and Kitzbueheler Horn Cable Car are also within 10 minutes. Kitzbühel Station is 6 minutes by foot and Kitzbuehel (XOH-Kitzbuehel Train Station) is 7 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## ERIKA Boutiquehotel Kitzbühel Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 8.8 Location ### 9.6 Staff & service ### 9.0 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 41 8 - Good 8 6 - Okay 4 4 - Poor 0 2 - Terrible 1 ### 10/10 Excellent #### Branislav 26 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel with excellent staff. The Restaurant and bar are excellent. Breakfast is excellent. Overall highly recommended. ##### Branislav Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Petra A 12 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel and wonderful staff. ##### Petra A Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Jean 16 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful staff. Accomodating and friendly. Very nice room. Great shower and bed. Close to train. ##### Jean Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Ravinder Kumar 8 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Excellent property; very courteous team specially lady in front office and breakfast area; good breakfast ; scenic views from open terrace areas and good pool facilities ##### Ravinder Kumar Stayed 4 nights in May 2025 ### 10/10 Excellent #### Ira 21 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities Excellent hotel just near the city center. ##### Ira Stayed 3 nights in Mar 2023 ### 10/10 Excellent #### Simon 14 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### great stay lovely hotel,friendly staff , well located, nice food and would highly recommend. ##### Simon Stayed 3 nights in Mar 2023 ### 10/10 Excellent #### Helen 10 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect stay. Beautiful hotel. Excellent service. Delicious food. Super comfortable room. Thank you for the shuttle to the slopes. Would highly recommend and look forward to staying again. ##### Helen Stayed 3 nights in Mar 2024 ### 6/10 Okay #### Stephen 28 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities A little bit of a walk to get into the proper town. The room was so dark with all the lights on I needed to use a flashlight to get around. Who knows what I left behind in the pitch dark. My biggest annoyance was while I had the half board which included dinner, they charged 7euro for a bottle of water which was less than 1e at the supermarkets. ##### Stephen Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Alexandra 19 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely boutique property in the heart of Kitzbühel. Staff was delightful. Our room was a bit dark (201) but very nice. We will be back for sure. ##### Alexandra Stayed 2 nights in Sep 2022 ### 6/10 Okay #### Paul 17 Mar 2025 Excellent doorman friendly and helpful. Unfortunately, the same cannot be said for the front desk on our arrival. No warm greeting and a somewhat frosty reception. This made us feel uncomfortable. Very disappointed with the bedding, it was very poor. Not Egyptian cotton sheets. Worn fitted sheets of a poor standard. Charging for parking is not acceptable at a hotel at this price point. ##### Paul Stayed 2 nights in Mar 2025 ### 8/10 Good #### Christian 27 Mar 2023 Liked: Cleanliness, staff & service, property conditions & facilities Good hotel with nice rooms. Central location but still some distance to the main skilifts (however, shuttle offered but only until 10/10.30 in the morning. SPA was not great, had a weird smell which got ourselves and other guests coughing while in the pool. Temperature in water was quite low/cold. Breakfast was very good. ##### Christian Stayed 2 nights in Mar 2023 ### 8/10 Good #### Torben 9 Feb 2024 Liked: Staff & service, property conditions & facilities #### 2 points to improve Great staff, Nice hotel. Two issues. First of all there was only a ski shuttle in the morning and not return (all other hotels had a return shuttle). Not great service, temperature and cleaners of pool area was not ok. Great we could charge our car ##### Torben Stayed 3 nights in Feb 2024 ### 6/10 Okay #### Melissa 20 Feb 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service The property and rooms were really nice and newly renovated. The spa staff were very nice and easy to talk to. The front desk reception people were the least friendly customer service people I have ever dealt with in my decades of travel. They clearly do not like non-Austrian or non-German tourists and made it clear to any guest who could not speak German. I would say that they were genuinely unhelpful and provided little to no customer service during my 5-night stay at the property. For example, when I asked for an additional key, I was told that our room was limited to "2 keys per room" but 2 hours later I saw that a German guest was allowed to get another key when they asked in German. When I asked for help finding a local ski instructor or help with the local ski rental shop, the receptionist told me to "go to Google" and that he did not ski and couldn't help despite clearly not being busy. Their lack of courtesy for their non-German speaking guests is very clear and they obviously would prefer to only host Germans or Austrians in their hotel. If that's the case, then they should clearly write it in their hotel description. Worst service experience ever from the reception. I was also shocked to hear the owners are Marriott which is surprising from a global chain. ##### Melissa Stayed 5 nights in Feb 2023 ### 8/10 Good #### Alicia 14 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Einziger Störfaktor des Zimmers war, dass alles sehr sehr dunkel ist. Hier wären einige Lampen mehr hilfreich damit man abends auch ohne Handytaschenlampe im Schrank etwas sieht. Des Weiteren sollte der Spa-Bereich für Kinder gesperrt werden. Dort soll Erholung stattfinden. Bei uns waren mehrere kleine Kinder, die in den Pools wild geplanscht haben und gegen die Scheiben geklopft haben dauerhaft. Unfassbar störend und eine Erholung war im Spa-Bereich nicht möglich. Liegeplätze gab es auch leider sehr wenige und die Pools könnten wärmer sein. Ansonsten eine wirklich schöne Unterkunft, wir hatten das Zimmer mit Balkon. Es war sehr ruhig und sauber. ##### Alicia Stayed 5 nights in Oct 2025 ### 10/10 Excellent #### Michaela 10 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Gerne wieder 🙃 ##### Michaela Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Wolfgang 13 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lieben Dank an Verena für die tollen Tipps und Buchungen zum Abendessen etc - tolles Haus, tolles Frühstück - Lage an der Straße tolerierbar - bei geschlossenen Fenstern überhaupt kein Problem - Auf Nachfrage ganz unkompliziert andere Kissen bekommen - Bei schönem Wetter im Garten Lounge mit DJ jeden Samstag - Wir kommen gerne wieder! ##### Wolfgang Stayed 7 nights in Sep 2025 ### 10/10 Excellent #### Robert 1 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Alles so wie man es vorstellt! Immer wieder gern! ##### Robert Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Michael 18 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Toller Aufenthalt der keine Wünsche offen gelassen hat. Wir kommen gerne wieder! ##### Michael Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Heinz 17 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Sehr freundliches Personal und das Frühstück war umfangreich und sehr gut! Ist auf jeden Fall weiter zu empfehlen 👍 ##### Heinz Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Marion 12 Aug 2025 Disliked: Property conditions & facilities ##### Marion Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Rolf 10 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Rolf Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Karin 24 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Karin Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Alexandra 31 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 9 super days in Kitzbühel This is a world class hotel. Service minded, but without pretentions, with the austrian discretion and elegance. Very good location, just 10 min from the train station or the city center including the Hahnenkamm ski lift, but taxi to the lift is available from 8:30 to 10:30 as a courtesy. The room was very confortable, bed included with a large elegant bathroom with two sinks and both shower and a nice bathtube where you could relax when you missed the spa after-ski. The spa area is elegant and has two pools, two saunas all included in the room price. One of the pools has jets that are the perfect massage after a long ski day. The only suggestion would be a slightly higher temperature in the jet pool as more relaxing. The breakfast is great with fresh food, good local bread, omletts, fried eggs, cappuccinos, on demand and local dessert. Just perfect to give you energy before the slopes. And in the evening, you can have an esquisite dinner in the quiet and elegant lounge area without need to book a restaurant - the food is excellent. As it was the end of season and the resorts is at lower altitude, it was not top weather, first days were slushy on the slopes with hard packed snow. The following days came a lot of snow but it was foggy. Anyway, there were 2-3 days with sunny moments and relaxing time. The resort is almost empty and you have a lot of place on the slopes. I recommend this hotel and I hope to come back as soon as possible. Probably hard to book on high season. ##### Alexandra Stayed 9 nights in Mar 2025 ### 10/10 Excellent #### Verified traveller 31 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Sophie 21 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ein super Aufenthalt, mit super Service, tollem Frühstück und einem sehr guten Zustand der Zimmer und des gesamten Hotels. Alle sind extrem freundlich und kompetent. Die Zimmer sind super ausgestattet und haben das Bad und die Toilette voneinander getrennt - super für Paare. ##### Sophie Stayed 5 nights in Mar 2025 ## Expedia's Latest Trends ### Hotels > [Rosewood Schloss Fuschl](https://www.expedia.co.uk/Hof-Bei-Salzburg-Hotels-Schloss-Fuschl.h583026.Hotel-Information) > > [LOISIUM Wine & Spa Hotel Langenlois](https://www.expedia.co.uk/Langenlois-Hotels-LOISIUM-Wine-Spa-Hotel-Langenlois.h1571737.Hotel-Information) > > [Moxy Vienna Airport](https://www.expedia.co.uk/Vienna-Hotels-Moxy-Vienna-Airport.h17228233.Hotel-Information) > > [Contiki Haus Schöneck](https://www.expedia.co.uk/Kitzbuehel-Hotels-Contiki-Gasthof.h54069320.Hotel-Information) > > [Aqua Dome](https://www.expedia.co.uk/Imst-Hotels-AQUA-DOME-Tirol-Therme-Langenfeld.h5182615.Hotel-Information) > > [Hotel Park](https://www.expedia.co.uk/Kitzbuehel-Hotels-Hotel-Park.h1157222.Hotel-Information) > > [Hotel Neue Post](https://www.expedia.co.uk/Schwaz-Hotels-Hotel-Neue-Post.h4663289.Hotel-Information) > > [Hotel Berner Zell am See](https://www.expedia.co.uk/Zell-Am-See-Hotels-Hotel-Berner-Zell-Am-See.h1772102.Hotel-Information) > > [Grand Hotel Zell Am See](https://www.expedia.co.uk/Zell-Am-See-Hotels-Grand-Hotel-Zell-Am-See.h1738601.Hotel-Information) > > [Hotel Sonnschein](https://www.expedia.co.uk/Kufstein-Hotels-Harmony-Hotel-Sonnschein.h1229642.Hotel-Information) > > [ElisabethHotel Premium Private Retreat](https://www.expedia.co.uk/Schwaz-Hotels-ElisabethHotel-Premium-Private-Retreat.h10253258.Hotel-Information) > > [Hotel Salzburgerhof](https://www.expedia.co.uk/Zell-Am-See-Hotels-Hotel-Salzburgerhof.h4531322.Hotel-Information) > > [Steigenberger Hotel & Spa Krems](https://www.expedia.co.uk/Krems-An-Der-Donau-Hotels-Steigenberger-Hotel-Spa-Krems.h1335639.Hotel-Information) > > [Hotel Rainers21](https://www.expedia.co.uk/Brunn-Am-Gebirge-Hotels-Hotel-Rainers21.h29292717.Hotel-Information) > > [harry’s home Hart bei Graz hotel & apartments](https://www.expedia.co.uk/Hart-Bei-Graz-Hotels-Harrys-Home-Hotel-Graz.h1772096.Hotel-Information) > > [Sporthotel St. Anton](https://www.expedia.co.uk/Landeck-Hotels-Sporthotel-St-Anton.h9732625.Hotel-Information) > > [Mountains Hotel](https://www.expedia.co.uk/Innsbruck-Hotels-Mountains-Hotel.h1211054.Hotel-Information) > > [Romantik Hotel Zell am See](https://www.expedia.co.uk/Zell-Am-See-Hotels-Romantik-Hotel-Zell-Am-See.h446093.Hotel-Information) > > [Sport & Spa Hotel Strass](https://www.expedia.co.uk/Schwaz-Hotels-Sport-Spa-Hotel-Strass.h9774698.Hotel-Information) > > [NH Vienna Airport Conference Center](https://www.expedia.co.uk/Vienna-Hotels-NH-Vienna-Airport-Conference-Center.h661877.Hotel-Information) > > [Hotel Tirolerhof](https://www.expedia.co.uk/Zell-Am-See-Hotels-Hotel-Tirolerhof.h9307414.Hotel-Information) > > [Sporthotel Austria](https://www.expedia.co.uk/Kitzbuehel-Hotels-Sporthotel-Austria.h2814336.Hotel-Information) > > [Natur & Spa Hotel Lärchenhof](https://www.expedia.co.uk/Innsbruck-Hotels-Natur-Spa-Hotel-Larchenhof.h1202428.Hotel-Information) > > [Neuhaus Zillertal Resort](https://www.expedia.co.uk/Schwaz-Hotels-Alpendomizil-Neuhaus.h33626974.Hotel-Information) > > [Gartenhotel Daxer](https://www.expedia.co.uk/Zell-Am-See-Hotels-Gartenhotel-Daxer.h12591197.Hotel-Information) > > [DAS EDELWEISS - Salzburg Mountain Resort](https://www.expedia.co.uk/Grossarl-Hotels-DAS-EDELWEISS-Salzburg-Mountain-Resort.h15451813.Hotel-Information) > > [Almhof Family Resort & SPA](https://www.expedia.co.uk/Schwaz-Hotels-Almhof-Family-Resort-SPA.h57484394.Hotel-Information) > > [Das Kaltschmid](https://www.expedia.co.uk/Innsbruck-Hotels-Das-Kaltschmid.h7740651.Hotel-Information) > > [Hotel Zum Hirschen](https://www.expedia.co.uk/Zell-Am-See-Hotels-Hotel-Zum-Hirschen.h2923726.Hotel-Information)