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Reviews of Motel 6 Kingdom City, MO

2 out of 5
Motel 6 Kingdom City, MO
5750 Jade Rd, Kingdom City, MO

Reviews

6.0
Rating 10 - Excellent. 73 out of 448 reviews" "
Rating 8 - Good. 99 out of 448 reviews" "
Rating 6 - Okay. 100 out of 448 reviews" "
Rating 4 - Poor. 93 out of 448 reviews" "
Rating 2 - Terrible. 83 out of 448 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Daniel, Huntsville

Travelled with pets
Liked: Cleanliness, staff & service
Property and room are ok. Remodeling in progress. Bed is hard as a rock and very uncomfortable.
Stayed 1 night in May 2024
Response from Brand Experience Team on 21 May 2024
Hi Daniel, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

10/10 Excellent

Meghan

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at my fair share of Motel 6’s, but the friendliness of the staff and cleanliness of this hotel was unmatched compared to other properties I’ve stayed at. The bed was also extremely comfortable. Overall a very pleasant experience and will be staying here again when I am passing through Missouri.
Response from Brand Experience Team on 2 May 2024
Hi Meghan, We’re so grateful to you for sharing your comment with us. We’re so glad you had a great stay, and we appreciate your kind words regarding the excellent service provided by our staff. We hope to have the pleasure of welcoming you back soon for another enjoyable experience. Safe Travels!Natalie #Team6

10/10 Excellent

Annemie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and accommodating, the room clean and comfortable, the bathroom seemed like it had been recently updated, a really positive experience!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 2 May 2024
Hi Annemie, Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Natalie #Team6

2/10 Terrible

Daniel

Stayed 1 night in Apr 2024

2/10 Terrible

Shay

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No hot water, beds are rock hard and squeaky able to feel most springs. Pillows are also rock hard and small.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Shay,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here on my way south or going back north. The staff are nice and usually there aren't a lot of guests so it is quiet and restful.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Pat,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

8/10 Good

PEGGY

Liked: Cleanliness, staff & service
Disliked: Amenities
Quiet and peaceful
Stayed 2 nights in Feb 2024
Response from Nancy Y. on 14 Feb 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
had to clean my own room
Stayed 2 nights in Dec 2023

8/10 Good

Brandon

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

marsha, Page

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms an hotel
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 12 Dec 2023
Thank you so much for your review, we really appreciate the support. We look forward to seeing you again soon! Cameron A. #Team6

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

4/10 Poor

Jeff

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no heat in the room. Staff was friendly about getting warm blankets and getting someone to fix it but it was 1 AM. There obviously was only a couple cars there so many other available rooms to offer. Also there was no soap in the bathroom and 2 small towels for 2 grown men.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Jeff,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Nataly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not a place where I would ever want to stay again. Hallways smell like cigarettes, bunch of dirty towels are laying around right in the hallway by the elevator, rooms are not really clean, and no one cleans them or changes towels while your stay. Asked for someone to come to change the towels while we were out, came back to bunch of dirty towels and 2 clean ones laying on the countertop, no one ever bothered to take the dirty ones. Overall felt nasty when left this place.
Stayed 4 nights in Oct 2023
Response from Nancy Y. on 7 Nov 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

4/10 Poor

Linda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good and bad
Good and bad. At checkin we were the only ones there and waited for quite a while. Then we heard yelling in the back. F….F…F… Room was nice and clean. Great shower. No shampoo no hair dryer. TV sound was so low even at the highest setting
Stayed 1 night in Oct 2023
Response from Nancy Y. on 7 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

SANDI

Liked: Cleanliness, staff & service, property conditions & facilities
the staff is very nice and efficient. I will stay again if needed. Thank you
Stayed 1 night in Oct 2023
Response from Nancy Y. on 7 Nov 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 Okay

Gary

Liked: Cleanliness, property conditions & facilities, room comfort
It was a good stay. Room was facing I-70 & was a bit noisy at bed time. Bath soap was the only thing offered in the bath room. No hair dryer, shampoo & conditioner, lotion or coffee pot in room, but was clean & didn't smell of smoke. Would stay there again, but would ask for a room away from I-70.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi GaryThank you, we do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

JAMIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Erin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all cost
Trued to check in at 5pm. My husband was informed that the room was not ready. After waiting 30 minutes he was finally able to get into the room. He sent oyr son to take a shower there was no soap and no towels available. He called the front desk and was told they were in the dryer. Finally at 10:30 p. He was provided towels for the room. Absolutely horrible. We booked this room over 2 months ago. No excuses for the room not to be ready.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Erin,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Kristi

Disliked: Amenities
Clean
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Kristi,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Diana

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Unclean, and roach infested!
The lady at check in was the only enjoyable part of our stay! She was fun, personable and smiling. The first thing was the doors to the room wouldn't open due to the door handle being broken. Then burn holes in sheets and comforters. Once we were sleeping the pillow we were using had somebodies nasal sleeping strip stuck to it and then the sheet had something brown on the corners. On both days the roaches that were on the floors in the shower and now in our suitcases were too numerous to count! We chose this location originally because of the indoor pool which was closed. Security was NOT a thing because both nights we walked up to outside doors that were opened. The man at the front was rude and gave us trouble when we asked for extra towels and we always had to search for him when we needed anything and acted as if we had disturbed whatever he was up to in the back room. We would have found a room elsewhere but due to MU homecoming no other rooms weee available. What a horrible experience. Wont be staying here again
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Diana,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

lisa

Stayed 1 night in Oct 2023

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t have the size bed I booked for upon check in. When I entered the room, the towels were all wet and there were stains on the bed
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 26 Oct 2023
Hi Shannon,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Okay

Michael

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Motel has a smell to the common areas (hallways) also no coffee makers in room and no shampoo just soap and toilet paper. No facial tissue. First room we were given was not cleaned. Beds unmade and dirty towels on floor of bathroom. Second room was very clean and beds were made.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 26 Oct 2023
Hi Michael,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Todd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Queen Bree

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst place that I have ever stayed. When you pull up the parking lot is dark. When I went to check in, the woman that checked me in was not friendly at all. When I walked in the room, the first thing that I noticed was the microwave was dusty and dirty AND there was one cup on top of the microwave. When I pulled the blanket back, the sheet was disgusting. There was stains all over the sheets. Discoloration and water marks on the sheets. When I pulled the sheets backed off of the bed, the mattress was stained. There was yellowing discoloration. The face towels were stained. The table was dirty, I had to wash it off. If I could give this place negative stars I would. When walking to my room, there was many doors open (like with the latch on the door). There was a lot of sketchy ppl upstairs and the front desk worker was upstairs with them. It was just an overall horrible experience. I will NEVER stay there again. If you are reading this and thinking of staying there. Please don’t. This was the worst
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 18 Oct 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Tiffini

Stayed 1 night in Oct 2023

2/10 Terrible

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible/Filthy
This hotel was filthy! I cannot believe that Motel 6 lets them use their name. It was a very dirty and unsafe environment. Hair all over the bed and the bathroom was not even cleaned. Hallways were even filthy.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 10 Oct 2023
Hi Pamela,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kingdom city
Our room was dirty the trash cans were on the bathroom counter one bed had a pillow not on the bed there was poop in the toilet no towels no soap and no shampoo we asked for more towels got some but never got any shampoo. The pool was closed and gross. Pictures on the website showed a beautiful pool but this pool has not be opened for a long time. We was taking our 4 year old granddaughter to the pool and promised her to go swimming at a hotel. We bought 2 rooms. The second room had no towels no soap no shampoo they never did get any towels. The bathtub was dirty had to clean it before we could use it. We had family staying there and bought a total of 6 rooms and families staying there one family left and got another hotel room. No one at the front desk cared about our complaints or cared that the one family left
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 10 Oct 2023
Hi Steve,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Patrick

Stayed 1 night in Sep 2023

10/10 Excellent

Markus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will visit again
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Markus,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is not new, but obvious measures are being taken to refurbish and remodel. Such as older carpeting being replaced with new, vinyl plank flooring. Floors needed to be swept, but was passable. Room had microwave and fridge but no coffee maker.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Deborah, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

4/10 Poor

sarah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bedding had many holes and stains. There was hair on our sheet and when we went to the front desk (because the phone didn't work) they guaranteed the sheets had been changed. There were spots of blood on the bathroom wall. They did come and clean it. One of the reasons we picked this place was the pool. It was half full of water and was green. It looked like it had been sitting for months with no maintenance. The door to the outside didn't close completely unless you pulled it shut. It was open every time we went in out. I had stayed here several yaers ago when it was new so I was expecting it to still be nice. They haven't kept up with the maintenancevey well.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Lucy

Liked: Cleanliness, staff & service
Clean and inexpensive! the staff was good. The room was quite nice and very clean. some of the building facilities, like the pool, were worse for the wear. But I was happy and slept well.
Stayed 2 nights in Sep 2023

8/10 Good

Paul

Stayed 1 night in Sep 2023

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like anything about the property. From the pool being closed even though the website says it has one. Having to switch rooms because in the first one the toilet wouldn't flush and the door to the hallway would not close. Then the guy behind the desk gave someone else a key to our room. Straight Garbage !
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Nicholas,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

paula

Stayed 1 night in Sep 2023

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Keith

Liked: Staff & service
It was so noisy in the halls the whole night that I actually got up at 11:30pm and drove home.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 29 Aug 2023
Hi Keith,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

4/10 Poor

edward

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Roach was in room. Smelly mop left in hallway
Stayed 1 night in Aug 2023
Response from Nancy Y. on 17 Aug 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

jonathan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t clean had to see 3 in clean rooms before I got the clean one…
Stayed 1 night in Jul 2023
Response from Nancy Y. on 17 Aug 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Carl

Travelled with family
Liked: Staff & service
Disliked: Amenities
Toilet had not been cleaned and would not flush
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 8 Aug 2023
Hi Carl,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Tina

Disliked: Staff & service, property conditions & facilities
Ok
We reserved a King bed the day before we were to arrive. We get there around 6:30pm, the room is not ready. They give us a small room with a smaller bed. For the price It was not bad but service was not good. No info on the Wi-Fi
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 8 Aug 2023
Hi Tina,Thank you for sharing your review. We would like to apologize for the misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Jessica

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
When arriving we were told the pool wasn’t in service and it was nasty but advertised online to have a nice pool. When going to my room the door was propped open and the bed didn’t have a comforter and pillows were thrown in the middle of the bed. At check out no one was there and had to write a note with my key! I also called and no one would answer
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 27 Jul 2023
Hi Jessica, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Substandard
This place is awful and gross. Everthing is unkept or broken. Sheets were disgusting. Hairdryer was missing. No bathroom fan. A/C was extremely noisy and underperformed. Ice makers did not work. I could go on. I would not recommend this place to a homeless person.
Stayed 1 night in Jun 2023
Response from Nancy Y. on 6 Jul 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Jennah

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Checked in around 1-2am and they gave me a dirty room with no linens
Stayed 1 night in Jun 2023
Response from Brand Experience Team on 21 Jun 2023
Hi Jennah, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6