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Reviews of Royal Albion Hotel

3 out of 5
Royal Albion Hotel
6-12 Albion Street, Broadstairs, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 228 out of 458 reviews" "
Rating 8 - Good. 190 out of 458 reviews" "
Rating 6 - Okay. 24 out of 458 reviews" "
Rating 4 - Poor. 11 out of 458 reviews" "
Rating 2 - Terrible. 5 out of 458 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kelly

Liked: Staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from The Royal Albion Team on 23 Apr 2024
Thank you for your feedback

8/10 Good

Susan

Travelled with family
Liked: Staff & service, amenities
The location was very good. Food choices were very good. A lot of stairs and no lift. The council car park was expensive, but were advised to get a 24 hour ticket, which was cheaper than the hourly rate.
Stayed 2 nights in Apr 2024
Response from The Royal Albion Team on 23 Apr 2024
Thank you for your feedback. Yes as are a grade 2 listed building sadly we do not have a lift. We hope to welcome you back soon .

10/10 Excellent

Pat

Travelled with group
Liked: Amenities, property conditions & facilities
Good location, nice views of sea and beach. Attentive and efficient staff. Comfortable beds. Good food but slightly limited menu.
Stayed 3 nights in Mar 2024
Response from The Royal Albion Team on 31 Mar 2024
HiThank you so much for your review- we hope to welcome you back to the Royal Albion in the near future.RegardsReception team

8/10 Good

Francoise

Travelled with family
Hotel should be renovated
Stayed 1 night in Mar 2024

10/10 Excellent

Clifford

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Cliffs review
All good
Stayed 1 night in Jan 2024

10/10 Excellent

stephen

Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury room
A beautiful refurbished room with a balcony and sea view. The bathroom was beautiful, provided toiletries and was incredibly clean and warm as was the bedroom. Coffee machine, water, clock radio, television and more. Unfortunately, I was only staying for 1 night.
Bathroom
Bedroom
View from balcony
View from balcony
Stayed 1 night in Dec 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed
Very impressed with our stay, the room well appointed and clean. Very comfy bed. But the biggest plus for us were the staff. They all went out of their way to be welcoming and helpful. They made us feel like our stay really mattered to them. Thank you to all the staff at the Albion Hotel. We will definitely be booking with you again
Stayed 2 nights in Dec 2023

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect situation. Staff very helpful, and accommodating for the more elderly visitors.
Stayed 3 nights in Dec 2023

10/10 Excellent

Joy

Stayed 1 night in Dec 2023

10/10 Excellent

Nathan

Stayed 1 night in Dec 2023

10/10 Excellent

Rochelle

Stayed 1 night in Nov 2023

10/10 Excellent

Felicity

Travelled with family
Liked: Amenities
We had the most beautiful sea view from our lovely superior twin bedded room. Staff all very helpful. Breakfast delicious…lots of choice. Eating locally Grt too.
Stayed 3 nights in Oct 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is old but continues to maintain its charm. The rooms are spacious, some with spectacular sea views . Sadly there was a mix up with our booking and we didn’t get the superior room we’d asked for, hugely disappointing. We were reimbursed as we ended up in a standard room, thankfully this was still quite good. This is my third stay, rooms are clean, well equipped and staff always helpful and friendly. Breakfast choices are excellent too.
Stayed 2 nights in Oct 2023

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location great staff
Stayed 1 night in Oct 2023

8/10 Good

Dawn

Disliked: Room comfort
Breakfast took a long time to come, also tasted of vinger Pillows really hard and lumpy Bathroom needed tlc
Stayed 2 nights in Sep 2023

6/10 Okay

nigel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A grand hotel that has seen better days
The hotel is very much in need of refurbishment. The carpet in our room was worn and stained, the bath was coming away from the wall. It is to put it simply very tired! Having said that the staff were very apologetic for the fact that there was scaffolding against our window and gave its a discount. The breakfast is excellent
Stayed 1 night in Sep 2023

8/10 Good

Charles

Stayed 1 night in Sep 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

RJ

Travelled with family, Travelled with pets
Location service and food very good - internal areas a bit jaded but all good
Stayed 2 nights in Sep 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. Really lovely hotel with breakfast included in our stay. Lovely location.
Stayed 1 night in Sep 2023

10/10 Excellent

george

Stayed 1 night in Sep 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Ian

Liked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

dennis

Stayed 4 nights in Aug 2023

10/10 Excellent

Howard

Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Throughly enjoyed our stay there ,it’s a beautiful little town
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul Scott

Stayed 1 night in Aug 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location , great staff , but over priced.
The hotel staff were excellent , polite and helpful , although the reception phone was not manned when I needed help at around 10:30pm , fortunately this was not anything serious but if it had been , there would have been no response. The room was a good size with good quality towels. The bed in room 19 was not comfortable and the pillows varied. The balcony needs serious attention, it could be made into a lovely place to sit but we didn’t feel we wanted to use the unmaintained area. The quality of food at breakfast was good and we enjoyed the choice available. News of what was happening in the lounge could be advertised at reception , we didn’t know about the quiz that had happened on a previous night . I would think again about staying at the hotel at the rate charged even though the location could not be more perfect.
Stayed 2 nights in Jul 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday weekend
Very high standard of room. Great place to eat and drink
Stayed 1 night in Jul 2023

10/10 Excellent

Adam

Great breakfast
Stayed 1 night in Jul 2023

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lovely bar and outside area
Stayed 1 night in Jul 2023

8/10 Good

CHRISTOPHER

Stayed 1 night in Jun 2023

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff wanting to please. Good choice of breakfast and willing to change to suit preferences. Room was very clean as was bathroom. Parking was about 200 yards away, plenty of space just don't have too many bags to carry.
Stayed 2 nights in Jun 2023

8/10 Good

Sally

Stayed 1 night in Jun 2023

6/10 Okay

RICHARD

Liked: Staff & service
Disliked: Property conditions & facilities
staff excellent, building a bit tired, no lift
Stayed 3 nights in Jun 2023

8/10 Good

Jean

Liked: Staff & service, room comfort
Shabby chic ?
LOVELY hotel, fabulous breakfasts, comfy HUGE bed, very friendly staff. But although the overall look is shabby chic there were a few areas where cleanliness issues went beyond this. Our bathroom window with its secondary double gazing was black/filthy on the inside of the window frame itself . Skirting boards were less than sparkling too.A shame as these issues let down such a great & popular hotel. White paint isn't expensive & a coat in many areas would enhance the overall look. And, dare I say it, a deep clean before the summer season starts ? Would definitely go back but maybe others wouldn't.....
Stayed 5 nights in Jun 2023

4/10 Poor

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The television did not work. Twice I asked for it to be replaced or mended, but nothing was done. The room I had was at the front of the hotel. There was no double glazing, and noise from the street was considerable at night. The last of the revellers left at 2.30 am, and by 4 the gulls had started calling followed by bin collections, deliveries, and so on. The staff were unfailingly pleasant. The breakfast was good (though orange juice only appeared on Saturday).
Stayed 3 nights in May 2023
Response from The Royal Albion Hotel on 30 May 2023
I apologize for the inconvenience you experienced with the television in your room. It's unfortunate that your requests for a replacement or repair were not addressed. Additionally, I understand that the noise from the street was disruptive to your sleep due to the lack of double glazing in your front-facing room. The early morning disturbances from gulls, bin collections, and deliveries further added to the inconvenience.On a positive note, I'm glad to hear that the staff members were consistently pleasant and that you enjoyed the breakfast. However, it's regrettable that orange juice was only available on Saturdays.Please be assured that your feedback will be shared with the appropriate department to address the issues you've raised. We value your patronage and appreciate you bringing these matters to our attention.Kind Regards,The Royal Albion Team

10/10 Excellent

Justine Susannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay
Lovely hotel in a beautiful location, looking out onto the sea front. Very friendly staff and tasty breakfast!
Stayed 1 night in May 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really well located and a lovely hotel, staff were very friendly and the food and breakfast was brilliant. I stayed on a Saturday night and it was really noisy, also the parking nearby was really expensive. I also had a single room, and the bed felt really small.
Stayed 1 night in Apr 2023
Response from The Royal Albion Team on 20 Jun 2023
Good Afternoon Cindy,Thank you for this review! We're sorry that particular aspects of your stay did not meet your expectations, however we're glad that you overall enjoyed your time with us!

4/10 Poor

Paul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
We stayed in the hotel before and it was lovely but this time the room was too small, too hot, the carpet was extremly dirty and it was very noisy. We wouldn’t stay in room 33 again.
Stayed 1 night in Apr 2023

6/10 Okay

OLCAY

Business traveller, Travelled with family
Disliked: Property conditions & facilities, room comfort
Ok
Stayed 1 night in Mar 2023

10/10 Excellent

Saskia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service
Great location and friendly staff.
Stayed 1 night in Mar 2023

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and the Frebch doors onto the balcony
Stayed 1 night in Feb 2023

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great stay!
Lovely stay. Great location. Wonderful room with sea view. Really helpful and friendly staff especially Amelle on reception.
Stayed 1 night in Mar 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific Short stay
A very comfortable stay in a lovely hotel with terrific sea views. A good breakfast as well. Will definately go back.
Stayed 1 night in Feb 2023
Response from The Royal Albion Hotel on 27 Apr 2023
We are glad to hear that you have had a good stay with us, we look forward to seeing you soon.Thank you

4/10 Poor

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay there all the time booked a superior room (room 11) with a sea view this is the worst room in the hotel we have stayed
Stayed 1 night in Feb 2023
Response from Albion Desk on 28 Feb 2023
Hi Stephen.Thank you for your feed back I am sorry that we did not deliver our usual great stay.Your comments will be pass on to our hotel team .