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Reviews of Hilton Vacation Club The Point At Poipu Kauai

3.5 out of 5
Hilton Vacation Club The Point At Poipu Kauai
1613 Pe'e Rd, Koloa, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 471 out of 840 reviews" "
Rating 8 - Good. 240 out of 840 reviews" "
Rating 6 - Okay. 84 out of 840 reviews" "
Rating 4 - Poor. 25 out of 840 reviews" "
Rating 2 - Terrible. 20 out of 840 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

LISA ANN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Jamie on 9 May 2024
Thank you for taking the time to share your feedback of your stay. We hope to serve you once again soon, back at The Point at Poipu, a Hilton Vacation Club!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot ,cold AC very child friendly pool. Good food and drink prices . Friendly and helpful staff
Stayed 5 nights in Apr 2024
Response from Jamie on 6 May 2024
We appreciate your business and your feedback on your stay as well as comments on our staff. It was our pleasure to serve you and we hope to you again soon!

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful zen garden.
Stayed 3 nights in May 2024
Response from Darshell K. on 5 May 2024
Mahalo for sharing and staying with us.

10/10 Excellent

Lea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love it here & will always come back. This is our go to place when we come to Kauai. Staff are always friendly & accommodating.
Stayed 7 nights in Apr 2024
Response from Jamie on 2 May 2024
Thank you, Lea, it was our pleasure to serve you and can't wait until you return!

10/10 Excellent

Pauline

Travelled with family
Love this hotel.
Stayed 7 nights in Apr 2024
Response from Jamie on 1 May 2024
Thank you for taking the time to share your feedback. We are thrilled that you loved your stay and look forward to seeing you again soon!

10/10 Excellent

Randall

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Pretty dated property but well maintained; rather expensive considering .
Stayed 1 night in Apr 2024
Response from Jamie on 2 May 2024
Thank you for sharing your feedback. We are working on renovations and look forward to welcoming you back to the resort in the future!

10/10 Excellent

Nicolas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This by far is one of the best places I've ever stayed at with my large family. The view from our room was also priceless.
Stayed 8 nights in Apr 2024
Response from Jamie on 29 Apr 2024
Thank you for taking the time to share your feedback with us. It was our pleasure to serve you and we look forward to your return.

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2024
Response from Jamie on 20 Apr 2024
WE are glad to see you had a great stay, please come back and visit us soon!

2/10 Terrible

Jagan, Redmond

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, I never seen anywhere checkout time by 10:00 AM. This is not standards of Hilton. Dirty staff not cooperative. There is no restaurant in the property. Kids did not like it.
Stayed 5 nights in Apr 2024
Response from Jamie on 20 Apr 2024
Thank you for sharing your feedback. We are sorry to hear of your experience at the resort. We will check our property information and ensure that our property information is accurate and share this staff so we can better serve all guest.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property right on the coast. Beautiful
Stayed 3 nights in Dec 2023
Response from Jamie on 19 Mar 2024
We are happy you enjoyed your stay and the coast we sit on. We look forward to seeing you again soon!

8/10 Good

Jason Robert

Stayed 8 nights in Feb 2024
Response from Jamie on 28 Mar 2024
Mahalo for sharing your feedback. Come back soon!

10/10 Excellent

derlyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location of the resort and it was very beautiful! Nice amenities and a good family setting! Awesome view from our balcony! We really enjoyed our stay! ❤️
Stayed 6 nights in Feb 2024
Response from Jamie on 19 Mar 2024
We are thrilled that you enjoyed your stay, the resort and the views. We look forward to welcoming you back to The Point at Poipu soon!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Jamie on 19 Mar 2024
Thank you for taking the time to share your feedback. We are glad you had a great stay. Come back and see us soon!

2/10 Terrible

Martin

Disliked: Staff & service, property conditions & facilities
Noise of fridge and AC outside the room
Stayed 3 nights in Feb 2024
Response from Erin on 17 Feb 2024
Aloha,Thank you for your rating. We are sorry your stay did not exceed your expectations. We try our best to provide outstanding service to all guests. We hope you will give us the chance to restore your trust in us on your future trips.

8/10 Good

ValaRee

Stayed 7 nights in Jan 2024
Response from Jamie on 6 Feb 2024
Thank you for sharing your feedback we appreciate your business!

10/10 Excellent

Hollace, Fort Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Jamie on 6 Feb 2024
We are glad you had a great stay with us. Please come back and see us soon!

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Jamie on 6 Feb 2024
Looks like you had a great stay we appreciate you taking the time to share your feedback!

8/10 Good

Craig

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Jamie on 6 Feb 2024
We appreciate you taking the time to share your feedback with us.

10/10 Excellent

Sony, Santa Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Book this spot! I was skeptical because of the negative reviews. But this place is beautiful! Pool out the front door and the beach just outside the lanai. Pool is 4ft deep at max. Perfect for the little ones. The grounds are super clean and staff are very friendly. Great for families!
Stayed 6 nights in Jan 2024
Response from Jamie on 6 Feb 2024
Thank you for taking the time to share your feedback we are thrilled you had a great stay! Come back soon!

10/10 Excellent

Haizheng

Travelled with family
Liked: Amenities
Stayed 5 nights in Jan 2024
Response from Jamie on 6 Feb 2024
Thank you for taking the time to share your feedback! We look forward to welcoming back soon!

4/10 Poor

Adan

Disliked: Staff & service
Property needs remodeling. Expect no room service or cleaning. Towel lady by the pool it’s very rude and no manners. Not friendly! A bit of discrimination
Stayed 5 nights in Jan 2024
Response from Jamie on 6 Feb 2024
Thank you for sharing your feedback we are sorry to hear about your experience with the pool hut. We will be sure to address our team. We are remodeling units and hope you come back and visit once all units are completed.

4/10 Poor

Casey Lynn, martinez

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were roaches in our room, our ocean view was blocked by scaffolding, no housekeeping and very outdated and dirty rooms. Now what you would expect from a Hilton.
Stayed 9 nights in Dec 2023
Response from Jamie on 6 Feb 2024
We are sorry to hear about your experience with your stay. We are sharing your feedback with our team to address.

2/10 Terrible

Rachael

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dirty and NO room cleaning the whole time we stayed, and the staff was very rude!!
Stayed 8 nights in Dec 2023
Response from Jamie on 6 Feb 2024
We are sorry to hear about your experience with your stay. We are sharing you feedback with our team to ensure we address your concerns.

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Huge rooms and beautiful gardens. Easy walk to Shipwreck Beach or drive to like 10 other beaches
Stayed 8 nights in Nov 2023
Response from Erin on 26 Nov 2023
Much Mahalo for your time of rating our property. We appreciate your feedback and hope to serve you in the near future.

6/10 Okay

Milton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was good. Our biggest problem was parking and that fact that we were on opposite end of the entire property.
Stayed 7 nights in Oct 2023
Response from Guest Services on 27 Oct 2023
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Friendly old tired time share
Great location and excellent staff. Very old run down rooms. Cheap scratchy linen. Noisy air conditioning and poor soundproofing. Felt unsafe as a single woman in a ground floor apartment facing a public walkway.
Stayed 5 nights in Sep 2023
Response from Darshell K. on 28 Sept 2023
Thank you for taking to share your feedback with us. This information will help us improve our service for you and future guests.

10/10 Excellent

Nina, Virginia Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying here. Really wouldn’t consider staying anywhere else.
Stayed 7 nights in Sep 2023
Response from Darshell K. on 10 Sept 2023
Thank you for sharing your feedback. We want to be sure you feel appreciated in your home away from home.

4/10 Poor

Heather

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Terrible check in person, 1 pack of bad coffee, cheap cheap everything, no help with bags, no help with ANYTHING, one towel at pool, can't get another! Really nothing special at ALL
Stayed 3 nights in Sep 2023
Response from Erin on 10 Sept 2023
Mahalo for your time on this feedback. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 Okay

Sam and

Travelled with family
Liked: Cleanliness, staff & service
This property needs to be renovated for the money they ask!
Stayed 5 nights in Aug 2023
Response from Darshell K. on 20 Aug 2023
Thank you for taking the time to share your feedback. We do have renovations coming up at the end of this year for the full interior of our units.

10/10 Excellent

Debra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The pool is beautiful. The bar and food was fantastic.
Stayed 6 nights in Aug 2023
Response from Darshell K. on 11 Aug 2023
Thank you for taking to share your feedback. We want to be sure you feel appreciated in your home away from home.

2/10 Terrible

Jose D. Tapia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is run down, far cry from its hay days, Definitely will not buy a time share here and will not stay here ever again.
Stayed 6 nights in Jul 2023
Response from Darshell K. on 11 Aug 2023
Thank you for taking the time to share your feedback.We want to be sure you feel appreciated in your home away from home. This information will help us improve our service for you and future guests.

2/10 Terrible

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The condo we rented was out dated, stink and dirty. Not worth the $5XX.XX a night they charge.
Stayed 1 night in Jul 2023
Response from Darshell K. on 5 Aug 2023
Aloha, thank you for taking the time to share your feedback. This information will help us improve our service for you and future guests. We hope we can be of service to you again.Mahalo,

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, but will not be booking through Travelocity again. When we arrived at the hotel they had no record of us or our stay. The staff was amazing and got us into a room and worked with Travelocity on the issue. Overall, our stay was great. The rooms and grounds are clean. You are able to walk to a rocky shoreline, which was great to watch the waves and get some great pictures. The hotel is close to many great restaurants and excursions. I would recommend the Hilton Vacation Club to anyone coming to stay in Kauai!
Stayed 7 nights in Jul 2023
Response from Darshell K. on 5 Aug 2023
Aloha, thank you for taking the time to share your feed back. This information will help us improve our service for you and future guests. We hope we can be of service to you again.Mahalo,

2/10 Terrible

Gregory

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom leaked and flooded the apartment. That happens. I ran to stop the water, slipped and conked my head on the ground and got a concussion. Security came over and made a report. Afterwards, I never got any update. Nobody asked me how I was doing. We never got a note to know if the toilet was fixed.
Stayed 4 nights in Jul 2023
Response from Erin on 31 Jul 2023
Please accept our apologies for the challenges you experienced during your stay with us. We have passed this feedback on to the appropriate departments for correction. We will also mention this to our head of security to be sure that this does not happen again. Again, our apologies.

8/10 Good

Mark Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, I had a unit on the second floor neighbors on the 3rd floor was noisy all night therefore I would recommend get to unit on the 3rd floor. Lastly they need to maintain their plumbing system for when you are showering it’s smelly. Staff was extremely friendly and helpful for they kept making sure everything was good.
Stayed 7 nights in Jul 2023
Response from Jamie on 24 Jul 2023
Aloha and thank you for sharing your feedback. We are glad you had a nice stay, and we will be sure to share you information with our team.

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great centralized location.
Stayed 4 nights in Jul 2023
Response from Darshell K on 19 Jul 2023
Mahalo for your feedback!

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the ocean and poipu beach, walking trails along the beach, beautiful large pool, great food and cocktails at the poolside restaurant/bar (loved the ahi tacos and mango margaritas), nice spacious units, comfortable beds.
Stayed 9 nights in Jun 2023
Response from Darshell K. on 8 Jul 2023
Thank you for your rating. We are happy to hear you enjoyed your stay with us. We hope we can be of service to you again.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the pool area, ability to get food and drinks there. I loved that it was located near the Hyatt, I walked there three times to eat at the restaurants. Easy access to the beach. Beautiful walking trails. We walked to Puka Dog and the beach there had a great play area for kids and the beach waves had turtles.
Stayed 6 nights in Jun 2023
Response from Jamie on 3 Jul 2023
We are thrilled that you enjoyed the resort our pool and Poolside Bar & Grill. Thank you for choosing to stay at The Point at Poipu and we look forward to welcoming you back soon!

10/10 Excellent

Claudia Celina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and accommodating staff!!
Stayed 9 nights in May 2023
Response from jamie on 9 Jun 2023
We are thrilled that you had a nice stay and encountered our wonderful staff. We look forward to welcoming you back soon!

10/10 Excellent

Csaba

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love HVC, the pool is just the right size for our young boyz and the sun is always shining even if it rains on the rest of the island. The two bedrooms is super convenient for young families and Poipu beach is 5 min away.
Stayed 6 nights in May 2023
Response from Jamie on 31 May 2023
We are thrilled you enjoyed our pool and our spacious units. We hope to see you again soon at The Point at Poipu. Mahalo!

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from Jamie on 12 May 2023
Thank you for taking the time to let us know about your stay. Please come back soon!

10/10 Excellent

Deanna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. The views from the hotel were breath taking. Large mountains mixed with ocean views. Its located next to an active walking path, 2 minute drive to a beach, plenty of food spots near by, the staff was so kind and went out of their way to make my kids feed special. This location had activities, pools, hot tubs, fish ponds, breakfast, gyms. The hotel room it's self was just like home. It was so spacious, clean, and had everything to cook simple meals for my kids. I would recommend anyone to stay here.
Stayed 4 nights in Apr 2023
Response from Jamie on 30 Apr 2023
Mahalo for choosing to stay at The Point at Poipu. We are so happy to hear you had a great stay and enjoyed the many amenities we have to offer. It was our pleasure to serve you and we look forward to welcoming you back soon!

8/10 Good

Diann Lee Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the friendly staff, quick response to requests and having a full kitchen to cook our own meals.
Stayed 10 nights in Apr 2023
Response from Jamie on 28 Apr 2023
Thank you for the kudos to our staff and we are glad you enjoyed our full kitchen. We look forward to welcoming you back soon!

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Jamie on 28 Apr 2023
Thank you for your feedback we are thrilled to know you had a great time. We look forward to welcoming you back soon!

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, room comfort
Overall Great Stay
We had a great stay! The rooms could use some updating, but overall they were clean and spacious. The staff were wonderful and welcoming. Although the food options are limited at the resort, it’s a short walk to a number of restaurants, as well as a short walk to beaches and trails. And as an added bonus we could see turtles swimming by the resort every day and there were a number of options for viewpoints to watch incredible sunrises. I would definitely recommend this hotel.
Stayed 7 nights in Apr 2023
Response from Jamie on 28 Apr 2023
Thank you for sharing your beautiful pictures. We are excited to hear you had a wonderful stay with us. It was our pleasure to serve you and we look forward to your return.

8/10 Good

marci

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful location! Great pool area. We had 2 bed, 2 bath - Great layout & plenty of room! But the Hotel needs to be remodeled.
Stayed 8 nights in Apr 2023
Response from Erin C on 21 Apr 2023
Big Mahalo for the feedback. Hope to see you in the future.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023
Response from Jamie on 18 Apr 2023
We are thrilled you had a good stay with us. We look forward to welcoming you back soon to The Point at Poipu!

8/10 Good

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
The view was fantastic. The staff was terrific - very nice and accommodating. The room was great especially having a lanai.
Stayed 7 nights in Apr 2023
Response from Erin C on 17 Apr 2023
Mahalo for the feedback. We hope to see you in the future.

6/10 Okay

Rodney

Travelled with partner
Liked: Cleanliness, staff & service
Large well equipped units. Things that did not work were fixed immediately. Front desk were very helpful. Units are old and dated. Grounds are beautiful. No beach but great beaches nearby.
Stayed 5 nights in Apr 2023
Response from Darshell K. on 16 Apr 2023
Thank you for sharing!

8/10 Good

judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over priced for the old and outdated interiors. Lack if a restaurant was distasteful.
Stayed 2 nights in Apr 2023
Response from Jamie on 12 Apr 2023
Thank you for sharing your feedback of your recent stay. We will share your comments with our team and hope we can welcome back to our resort.