Kato Karouzana Holidays from £637

This hotel was perfect! Great location, amazing breakfast and friendly staff. I would definitely stay there again.

Stayed as a family of 4 for 9 days in mid August 2025, 2 adults and 2 children. Positives: Remote hill top location in Old Town Malia (10/10). Villas with private 10m to 15m length pools (10/10). Overall the teams were very helpful and did their best to support. Amazing views of Malia from your balcony from the hill top location (10/10). Notable mentions; Alexia at the front desk, New lady in the restaurant from Romania, Male supervisor / manager who helped us after we got locked out of the villa with 2 keys at night. Private pool chemical level being checked. Met the new owner at dinner whilst the teams were stressfully trying to work out our bill for a new menu and he said he his aware of what they need to improve on and service is not were he wants it to be. Negatives: Attention to detail I.e. 1 bed was missing its top cover for the first 3 nights. Very easy to lock yourself out of the villa because of the safety feature on the doors. Service in the restaurant needs to be improved / missed opportunity from the hotel due to isolated location. Catering options are very limited / Menu cards are confusing / Not clear what you have ordered and what you are paying for. Nightly disturbances from staffing quarters into the early morning (stayed in villa 407). No locks on the bathroom or toilet doors. Hot water in the tap & shower is extremely boiling hot. Toilet / Shower room on the lower floor in the 2 bedroom villas should have a solid divider as water gets everywhere.

Beautiful luxury resort in exclusive Elounda Bay area. My family and I enjoyed the 5-star service and quiet serene location. Our private family villa was pristine, with private pool and amazing views. The resort pools were beautiful as well. Breakfast and on-site dining options were very good. The only room for improvement would be the hotel beach and club. The stone beach and service were truly excellent, but getting sunbeds was a bit of a challenge since the beach club is also open to the public.

A very good hotel with great staff. It looks tired but overall the experience was great!