Kart-Bahn Zurich Ruemlang

We returned for our second stay because we love everything about this hotel! It is ideally located near Lake Zurich, the Old Town, and the railway station. The complimentary breakfast is fantastic and convenient for families with young children. Above all, the front desk team is incredible—huge thanks to Ksenia for always being so welcoming and helpful!

I booked this hotel expecting basic amenities, especially a hot shower and a comfortable night’s sleep. Unfortunately, there was no hot water during my stay, making it impossible to shower. This completely defeated one of the main reasons I booked the hotel. I informed the front desk, but the issue was not resolved in a timely manner, and there was no compensation offered. A functioning hot water system is a basic expectation for any hotel, and not having it significantly impacted my stay.

The hotel has great air conditioning! I was there during a heat wave & the room temperature could be adjusted unlike some other nearby hotels. The staff was polite and helpful. The tram is right outside the front door and only 3 stops to the train station. My only suggestion is to have a mini fridge. It would have been helpful for cold drinks and snacks during the heat wave.