Kapija Square

Staff were friendly, location a bit far from the center

Beautiful hotel with great breakfast and friendly staff. Perfect haven in Sarajevo.

The hotel has an excellent central location, and the underground garage is spacious and safe, though getting in is tricky and would be easier if the hotel gave clearer instructions. Check-in was frustrating. We were asked to pay immediately, but both of our credit cards failed on their machine, even though the same cards worked in other hotels before and after. We ended up paying in Euros at a poor exchange rate. Our booking was for three adults, yet the room had only two beds. After waiting, staff brought in a thin sponge mattress that felt more like sleeping in a camp than a 4-star hotel. A torn curtain added to the neglected feel. Cleanliness overall was below standard — the whole hotel could use a deep cleaning. Air conditioning was another problem: it worked on the first day but was shut off the next morning, and we had to ask reception to turn it back on. Morning rest was further disturbed by loud staff and maids using walkie-talkies in the hallways. Breakfast was average at best, with stale pastries — disappointing in a city known for its excellent fresh baked goods. The front desk staff were polite and helpful.