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Reviews of Heaven Seven Kandy

3 out of 5
Heaven Seven Kandy
No. 8/25, Sangaraja road, Kandy

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 31 reviews" "
Rating 8 - Good. 16 out of 31 reviews" "
Rating 6 - Okay. 5 out of 31 reviews" "
Rating 4 - Poor. 2 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

James

Disliked: Staff & service
Great views but service was terrible, no one knew what they were doing, food better than average
Stayed 1 night in Apr 2024

6/10 Okay

Jessica

Stayed 3 nights in Jun 2017
Thank you for staying with us! We look forward to welcoming you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
It was Great Nice location and view also the hotel staff was very friendly and helped a lot.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice stay
Good room, beautiful area. Hard to find... Had some problems with our first night as nobody was there as we arrived and gate locked. Service not willing to compromise about situation so money lost and also, no hot water

6/10 Okay

Gregory

Liked: Cleanliness, property conditions & facilities
Seven heaven in Kandy
New hotel located above the lake with a nice view of the city, within walking distance from the Temple of the Tooth and the old town. The staff were friendly and directed us to a nice cultural dance show. The hotel was a little difficult to find initially, but it is directly above a temple. At night you can see the lighted up hotel sign on the hill.

6/10 Okay

Tom, Drammen, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite, classy and clean Seven Heaven.
One night stay so not so easy to judge. Good helpful staff with good english language. Hotel was a bit out of city centre but that was good. The smog, traffic and religious chanting was horrible in the city. 200 rupiah for tuktuk so the distanse is perfect;) we went hiking in the woods after this hotelstop. They could serve a better breakfast... Enjoy

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Confortable stay but terrible staff
It's a bit far from centre but go there by tuk tuk is cheap and quick. We chose it because it is away from busy traffic.We were assigned to a room on ground floor but it's noisy from the restaurant outside. After complain, we were moved to upper floors. It's much better. Breakfast offers quite a lot of choices, we like it. The bad thing is the staff is not knowlegable at all. They don't hv a map of kandy and they can not tell u sightseeing spots or train time table. Should definitely improve!

10/10 Excellent

NITIN, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay At Heaven Seven
I had a wonderful stay at this hotel. Mr Uday and Mr Edward were very hospitable and served everything at a phone call. The ambience,freshness of air and the wonderful sight of the Kandy lake from the hotel adds to the overall fun. Hotel heaven Seven is a must stay at Kandy.

10/10 Excellent

NITIN, New Delhi,India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfu Stay !!!
I had a wonderful stay in this hotel. The staff is very cooperative and I admire their kind hospitality. The ambience is great and the Kandy Lake view adds all the more fun.The hotel staff Mr Uday and Mr Edward are very cooperative and I would advise everyone visiting in Kandy to check in at Heaven Seven. All the best

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Martin, Bern ( CH )

Liked: Property conditions & facilities, room comfort
Lot to learn
Hotel is on the other side of lake ( map Hotels.com is wrong ) No wifi in rooms 2. floor

8/10 Good

Stefan

Liked: Cleanliness, staff & service, amenities
Sehr schön und ruhig auf dem Berg gelegen, trotzdem in 10min zu Fuß im Zentrum.
Stayed 5 nights in Mar 2024

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Grande chambre avec belle vue sur le lac, mais chère. Réservé avec Expedia: annoncé avec lit king size, mais c'était un 140 cm; petit déjeuner annoncé en buffet mais ce n'était pas le cas. Le patron était désolé du "malentendu", qu'il impute à Expedia, mais il n'a pas fait un geste commercial pour autant (par exemple sur le dîner). Restaurant vraiment très mauvais, à éviter même en dépannage. Très excentré: il faut un tuktuk pour aller manger en ville.
Stayed 2 nights in Feb 2019
Response from Reservations on 11 Mar 2019
Thank you for taking the time to share your comments. Your feedback has been shared and addressed with our team and management for corrective action to be taken.

8/10 Good

Verified traveller

We had a pleasant stay in Heaven Seven Kandy. Our room was clean and equipped with a good AC. Also the location was great - close to the center, but away from the noice up in the hill. Beautiful views from the balcony to the city.
Stayed 1 night in Nov 2018
Response from Reservations on 14 Jan 2019
Thank you for your kind review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Reservations on 11 May 2018
Thank you for your kind review!

10/10 Excellent

ENRICO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo hotel rapporto qualita' / prezzo DA CONSIGLIARE
Stayed 4 nights in Dec 2017
Response from Reservations on 10 Jan 2018
Thanks for staying with us. We appreciate your feedback! We hope to welcome you again soon!.

4/10 Poor

Jan-Willem

Liked: Staff & service
Disliked: Cleanliness, room comfort
Don't be fooled by the pictures of the view
Yes, the view is great, but only two rooms of this hotel have it. We got stuck in a room at the back (worst one is the one next to the main entrance and lobby) with a view of the staff path to the laundry room (ie no privacy) and without sunlight. The room was small and stuffy. The Hotel looks to be central on the map, but there is a long uphill road before you get to the hotel. Our Bathroom had the usual amenities, but clearly the hotel refills the bottles rather than supplying fresh ones to each new guest. We had two bottles labelled "shower gel", one containing a white fluid (body lotion?). The bottle labelled "body lotion" contained a blue shampoo like fluid. (see pic)
Stayed 2 nights in Nov 2017
Thank you for taking the time to share your comments. We regret that you experienced the shortcomings you have mentioned. We have addressed this with our team and your valuable feedback has been shared with our management for their consideration. We thank you once again for choosing to stay with us and hope this experience does not deter you from visiting us in the future.

8/10 Good

Tracy

Liked: Staff & service, property conditions & facilities
景觀不錯
景觀是這間酒店的優點，服務也不錯，但比較難找，司機找了幾個路口都不對，房間有點小，露台的地板有點髒，可能因為下雨吧！走出去要穿鞋子
房間景觀

8/10 Good

Saulius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Piotr

Liked: Cleanliness, property conditions & facilities
Nice hotel for a short stay
Small hotel overlooking the lake with nice view. Schools in the neighbourhood can be noisy in the morning. The hotel staff needs some more experience. No breakfast menu, but they made everything we asked for. All in all a good hotel for max 2 nights in Kandy.

10/10 Excellent

J.M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
眺めが最高のホテル
ヒルサイドにありキャンディ湖や仏歯寺がよく見えます。朝は仏歯寺プージャのお祈りが聞こえ幻想的でした。 ホテルは新しく清潔で設備も充実しています。

8/10 Good

熊熊～！, 名古屋

Liked: Cleanliness, property conditions & facilities, room comfort
湖畔の小高い街からも近い清潔なホテル
場所良し。清潔。ただ部屋が１階のロビー、レストランの真横だったのが残念。窓辺に駐車車両もあり、外が見えなかったのもガックリ。

8/10 Good

熊熊～❗

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
湖畔・ダウンタウンから至近で眺望の良いホテル。
チェックアウトが12時で、ギリギリまで観光して精算しようと思っていたが、二度も追い掛けてきてしつこく確認されたのは残念で悔しかった。しかも車をホテルに残していたにもかかわらず…。

8/10 Good

RUMIKO, 東京都

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
夜を静かに過ごすなら・・・
２泊を過ごしました。ホテルはチョッと高台にあるため、とても静かに過ごすことができました。またホテル内のレストランもメニューの数は多くはないのですが、スリランカ料理だけではなくてイタリアンなどもありちょっと体調を壊し気味だったのですがおいしくいただきました。ただサイトに載っていた地図を持って行ったのですが、あの地図ではホテルにたどり着けません。スリランカ全般に言えるのでしょうがトゥクトゥクのおじさんは道を知っているようで知らなくて「大丈夫行けるよ！！」と言うのですが結局、近くにいる人に聞いて何とかたどり着きました。たどり着いてみると繁華街にも歩いて行けるくらいの場所でした。まあ、サイトの地図がイマイチなのとスリランカの人が地図を見るのが苦手なことのダブルパンチでなかなかたどり着けなかったようです。池の対岸が仏歯寺でお経の声が聞こえてきたことも良かったポイントに加えたいと思います。繁華街の中のホテルは夜中もうるさいと思うので静かに夜を過ごしたい人にはお勧めです。

8/10 Good

Philippe, Toulouse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel confortable avec belle vue sur le lac.
Confort, bon accueil, belle vue, bon petit dejeuner

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
湖越しに仏歯寺が見えるロケーションです
山の中腹にあるホテルです。たくさん小さなホテルがあるのですが、大きな表示があり比較的わかりやすいです。廊下の音は、少し気になりますが、価格からすれば良いと思います。部屋のWIFIとボトルウォーターは付いていると思ったのですが。。。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Nice accommodation with warm welcome.

8/10 Good

Ｆｕｍｉ, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新しいホテル
とても新しくきれいなホテル。エクスペディアの住所は間違っており、レイクヒル側にあります。眺めも良く、市街地にも歩いていける距離で、とても便利です。 朝食の種類はちょっと少ないと感じました。 ディナーもホテルでいただきましたが、おいしかったのですが、ほかにお客さんもいなかったからか出るのにとても時間がかかりました。 お部屋はとてもステキなのですが、ロビーやほかの部屋の声が丸聞こえです。こちらの声も聞こえているのかと思うと落ち着けませんでした。 雰囲気はとてもステキなだけに残念でした。

10/10 Excellent

Cho-Yuan, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
New hotel, Everything is good!!!