Outdoor pool, open 7 AM to 8 PM, pool umbrellas, pool loungers
Check availability

Reviews of Occidental Paradise Dambulla

5 out of 5
Occidental Paradise Dambulla
Dumbulla 21100, Kandalama

Reviews

8.6

Excellent

Rating 10 - Excellent. 19 out of 37 reviews" "
Rating 8 - Good. 13 out of 37 reviews" "
Rating 6 - Okay. 3 out of 37 reviews" "
Rating 4 - Poor. 1 out of 37 reviews" "
Rating 2 - Terrible. 1 out of 37 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gisela Angelika

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent and extraordinary welcoming. We are an elderly couple and the staff took care of us like we were their own children. The chief went out of his way to ask me what food I liked and cooked it especially just to make us feel welcome. That was not necessary but the warmth of the team made our holiday excellent. So clean and wonderful.
Stayed 2 nights in Aug 2023
Response from Guest Experience Team on 9 Sept 2023
Dear Gisela Angelika,Firstly, we would like to thank you for the lovely review you shared following your recent visit to our hotel, and we are delighted to read that we were able to match your holiday expectations.We are thrilled to hear that our staff provided exceptional service and made you feel so welcome during your stay. It's great to know that our chef went the extra mile to cater to your preferences, ensuring a memorable dining experience. We take pride in maintaining a clean and comfortable environment for our guests, and it's rewarding to know that you appreciate it.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Team

10/10 Excellent

Paransothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Davina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and lovely. The room was nice and clean and the hotel was very picturesque. The staff made it even more special by a surprise birthday cake for my brother which was beautiful . Thank you so much.
Stayed 2 nights in Nov 2021
Response from Don on 19 Nov 2021
Dear Ms. Davina, Thank you very much for leaving these wonderful comments and we are delighted that you enjoyed your stay with us. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets. Thank you for making us your choice of the hotel when visiting Dambulla area. We look forward to welcoming you back again very soon. With regards, Guest Experience Team, Occidental Paradise Dambulla

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and tidy. Lots of space to relax insideband on the decking. Jacuzzi was a bonus. There were many swtiches in the room controlling lights etc which was confusing. Pool lining was loose but pool and pool area was clean. Staff were very helpful and freindly.
Stayed 2 nights in Jan 2019

2/10 Terrible

Kamalpriya Jagath

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

10/10 Excellent

anup

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort
Fantastic resort. Superb service from front office. Excellent rooms on 2 levels- very spacious. Loved it. Nice ambience and not far from the rock !

10/10 Excellent

Navin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to start in Dambulla.
Rooms are excellent. Staff is very helpful and courteous. Food quality needs significant improvement for foreign guests especially Indian.

6/10 Okay

linda, london

Disliked: Cleanliness
Food needs improvement
Reasonable rooms, but because of the lime scale in the water staff are unable to clean the bathrooms adequately. Food at the hotel awful needs improvement cold, I summise they are unable to get a decent chef due to the location. Breakfast was terrible tour groups their focus.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here - it's amazing!
My husband and I LOVED this hotel. The service was excellent, the pool is beautiful, and I also enjoyed a wonderful massage at the spa. We did not try the dinner buffet, but ordered off the menu and the food was fantastic. For 110 US dollars we had a deluxe two story room with 3 beds and 2 air conditioners. Loved it!

6/10 Okay

stephen

Disliked: Cleanliness, staff & service, room comfort
No character
Unfortunately more Paradise lost than found. The hotel is in need of refurbishment - pool area was reasonable as was the spa services which were excellent. That is were the accolades stop, rooms are tired and very dark and the food and service was poor, the hotel and staff were soulless, this was probably a good place to stay a decade ago but it has lost its sparkle.

8/10 Good

mohamed, r

Liked: Staff & service, property conditions & facilities, room comfort
V nice and helpful people
Nice hotel and helpful people Nice pool Good restaurant Difficult to reach (more than 5 hrs from airport)

8/10 Good

NML, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing retreat
We stayed her as a base between Polonaruwa and Sigiriya. Our driver struggled to find it but we got there in the end. We were happy with our room, we booked a superior room with 2 floors and an outdoor hot tub (which we used and was very nice). Clean, comfortable and very spacious room. Downside is that the blinds offered little privacy into our bedroom or bathroom and you could see in from outside quite easily. Restaurant for breakfast was fine, catered well for groups and there was a wide choice of food. We felt that the evening buffet looked tired and was too expensive. We ordered a la carte and thought it was good value. We would stay again if in the area.

10/10 Excellent

Mansur, West Country, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy days at the Spa
We thoroughly enjoyed our stay at this hotel, the rooms were great and spacious over two floors, great garden/ landscape, spa, swimmimg pool, helpful staff etc. Food was buffet or a la carte and with a wide choice of eastern/western cuisine it was set quite a distance from the town, in the outback with all the creature comforts. We enjoyed the peaceful location.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was really great and very friendly staff we also got a free upgrade. The location is very close to Sigiriya and Dabulla. very nice hotel

8/10 Good

Maria, Buenos Aires, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful surroundings and friendly staff
Beautiful location, excellent facilities and friendly and attentive staff. Food was good but a bit pricey if you don't book half or full board basis. Beverages list was also expensive and the same goes to the spa which is a shame because they have Thai masseuses. But the place and the people working there were amazing!Thanks Krishi for looking after us so well! We had a wonderful time!

8/10 Good

PRANAB, Kolkata, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel that can be made better
We stayed there for two nights. The staff were friendly and attended to our needs as and when they arose. The road leading to the hotel needs betterment. Food was good and had variety.

10/10 Excellent

Gummi, Alftanes, Iceland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel if you are going to the Sigiriya
Nice hotel with individual two floor cottages hosting a big bed and a modern bathroom. Great Swimming pool is at the property. We had a great day climbing up the 1200 steps to the top of Sigiriya Rock which is nearby the Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, a bit far from Dambulla bus station
Need to take a tuktuk to the hotel from Dambulla bus station, ~700 rupees. Fantastic rooms and courteous staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice one but its road not good
nice to stay in it but it is a little bit far and it's road is not good for vehicals

8/10 Good

Felicita, Malaysia

Liked: Staff & service, room comfort
Rustic setting
The rooms were enormous and chalet-style. It was a fair walking distance from the rooms to the lobby and restaurant. Buggies are provided to transport the guests but if a bus load of tourists arrive than it is a long wait. Breakfast was good especially the hoppers which unfortunately are not served everyday. The General Manager was especially warm, hospitable and helpful. One really needs good weather and more time to enjoy the facilities and the garden. The chalets are ideal for small groups and families.

8/10 Good

Nicknack, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service, location, chalets
Stayed 2 nights at this hotel, it was well managed and staff quite attentive. As is usual in Sri Lanka, the front desk staff are not well trained and not the most welcoming. I think it could be a language issue. The hotel is well maintained, the gardens are lovely, and it has one of the biggest pools ever! Good place to relax and unwind, it is also within close proximity to other places of interest like Sigiriya, Pollannaruwa (ruins), Minneriya (elephants), fishing (reservoir) etc. Would like to return.

4/10 Poor

ASOKA KARU, SRI LANKA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
THE POOL ATTENDANT WAS NICE AND FRIENDLY
MANY MUCH NICER FRIENDLIER ACCOMDATING BEAUTIFUL HOTELS MORE CLOSER TO ATTRACTIONS.THE THIS ONE.GLLOMY ROOMS WITH VIRTUALLY NO NATURAL LIGHT BUT MAINTAINED IMMACULATELY.THE MINOR STAFF WERE HOSPITABLE.SUGGEST SEE HOW ALIYA OF SIMILAR PRICE BRACKET ARE VERY RECEPTIVE AND ACCOMODATING WITH STUNNING VIEWS.THIS HOTEL IS WELL BUILT ON A SORDID BIT OF LAND

10/10 Excellent

Yen-Ching

Stayed 1 night in Sep 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Everything good!💕
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern , neu gebaut, europaischer stil, sehr komfortabel
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Großes Hotel in einer wunderschönen Gegend,
leider gibt es keine Moskitonetze im Zimmer obwohl das Hotel am See liegt. Schade! Denn sonst ist die Ausstattung, Essen und Pool super.

10/10 Excellent

yuriko, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自然が多く開放的な空間が良かった
朝食ブッフェは南国フルーツやスリランカン料理が充実しており美味しかった。 2階建てのヴィラは天井が高く開放的で、 バスルームは、洗面ボウルが2つあり使いやすかった。 また、現地情報を提供してくれるなど親切なスタッフの対応に快適に過ごせた。
ヴィラ

10/10 Excellent

araxie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a ne pas rater
c'est un cadre exotique, en pleine nature, très bien entretenu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
All the food did taste excellent and the fruit drinks have been gorgeous!

8/10 Good

candy, 日本

Liked: Staff & service, room comfort
森の中にある静かなホテル
ダンブッラ、シギリアの中間地点。ポロンナルワにも１時間で行ける。 この辺りにはお店が何も無いので、夕食も必然的にホテルで取ることになります。バイキングオンリー。 ３泊しましたが、メニューも微妙に変えていて、それほど飽きなかった。欧米人率高し。 水圧はやや弱いが、シャワーヘッドが動くタイプなのがありがたい。 部屋は広々としていて、コンセントも沢山ある。Wi-fiは部屋で使えるが、明け方は入らなかったり、弱い時間帯があった。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöne Anlage
Guter Ausgangspunkt für Besichtigungen, sehr hilfsbereites und familienfreundliches Personal, sehr gutes Essen, schöner Hotelpool und saubere Zimmer.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hotel
Très bon hôtel. La qualité est très bonne ainsi que la piscine. De qualité et à proximité de Dambulla et Sigirya. Cependant, pour se balader dans les lieux touristiques, la voiture est nécessaire.

8/10 Good

mk, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また泊まりたい！
部屋はシンプルで洗練されたイタリアンデザインです。シャワーのお湯が出ずスタッフに言うとすぐにお湯がでるようにしてくれました。電気ケトルも壊れていましたが交換してくれました。朝食ビュッフェも種類が多くおいしく、プールも広々しています。

10/10 Excellent

Hervé, Rognes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe hôtel dans la jungle
Belles chambres très propres , personnel au petit soins et adorable ,au restaurant un buffet différent chaque jour perMet de dîner sur place .

6/10 Okay

Carina, Stockholm

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
ok
Food was good not excellent. Staff friendly and helpful. Cleaning was not professional. A lot of animals in the garden like a zoo in a positive way.

8/10 Good

Tak, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
クジャクが近くを歩いているホテル
キレイでスタッフの対応も良く、落ち着いた雰囲気のあるホテルでした。バーではお手頃な価格でアルコールが楽しめ、プールサイドでも飲めます。行ってませんがアーユルベーダのSpaも併設されていて、数日ゆっくり過ごせる場所だと思います。

8/10 Good

クマール, インド

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
きれいなコテージ
深夜の到着にも関わらず親切な対応をして貰い、チェックインもスムーズでした。コテージも快適で天井が高く居心地がよかったです。ただお湯が出ませんでした。どちらかというと長期滞在型かと思います。