1/5 Terrible
Samantha
Travelled with family and small children
3 May 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could offer 0 stars for this property I would. I was charged for my sons service animal because their staff is improperly trained and discriminating. The first room I was put in had ants crawling out of the couch and all over the AC and wall. When called down to the front desk to tell them she asked if I wanted to come get spray to spray them. My son was going to sleep on that couch bed so I was furious. She said ants are not bugs. Her manager refused to allow me another room because of my sons service animal. She only offered after I went down to the lobby and complained further and other guests were coming in. They refused to cancel my stay and allow me to leave to find a better accommodation. She refused to cancel the second night. She essentially held us hostage at that hotel as she wouldn’t refund the funds. The second room we were offered had mold on the wall. Urine on the walls in the bathroom. The microwave was full of someone else’s old food. My son has many allergies so we were unable to use it to prevent any cross contamination. My son even found someone’s old sock in the bed. Horrible experience and they refused to give me the actual managers card or contact info. Do yourself a favor and never stay here.
Stayed 2 nights in Apr 2022