Title: Outrigger Kona Resort and Spa Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Outrigger Kona Resort and Spa Family-friendly hotel with 4 restaurants and 2 outdoor pools ![2 outdoor pools, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/2000000/1010000/1001600/1001508/29916b2d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1010000/1001600/1001508/71ec07a0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility](https://images.trvl-media.com/lodging/2000000/1010000/1001600/1001508/971b7082.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1010000/1001600/1001508/d737cab0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/2000000/1010000/1001600/1001508/99d5dc60.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Consider a stay at Outrigger Kona Resort and Spa and take advantage of a poolside bar, a corner/local shop and a rooftop terrace. Active travellers can enjoy basketball, cycling and fitness classes at this hotel. Treat yourself to a deep-tissue massage, a body treatment or aromatherapy at Ho'ola Spa, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and local cuisine. Yoga classes are offered at the 24-hour health club; other things to do include beach volleyball and surfing/body boarding. Stay connected with in-room WiFi, and guests can find other amenities, such as shopping on-site and a coffee shop/cafe. 7.8 Good ## Popular amenities - Bar - Breakfast available - 24/7 front desk - Hot tub - Room service - Parking available ## Room options ### Check availability for these dates # Tonight [Sept 25 - Sept 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-25&endDate=2025-09-26&selected=1001508&PinnedHotelID=1001508&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-25&endDate=2025-09-26&selected=1001508&PinnedHotelID=1001508&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 26 - Sept 27](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-27&selected=1001508&PinnedHotelID=1001508&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-27&selected=1001508&PinnedHotelID=1001508&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=1001508&PinnedHotelID=1001508&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=1001508&PinnedHotelID=1001508&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct 3 - Oct 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=1001508&PinnedHotelID=1001508&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=1001508&PinnedHotelID=1001508&HadPinnedHotel=true®ionId=-1&adults=2) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKailua-Kona-Hotels-Outrigger-Kona-Resort-And-Spa.h1001508.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKailua-Kona-Hotels-Outrigger-Kona-Resort-And-Spa.h1001508.Hotel-Information) ## About the area Located near the beach, Outrigger Kona Resort and Spa is in Kahaluu-Keauhou, a neighbourhood in Kailua-Kona. Holua Tennis Center and Kona Country Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Kona Boys Inc and Kona Le'a Plantation. Travelling with kids? Consider Greenwell Farms and Higashihara Park. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and hiking/biking trails nearby. [Visit our Kailua-Kona travel guide](https://www.expedia.co.uk/Kailua-Kona.dx1879) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.55861%2C-155.96460&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0AvGNAjbyesD1RYtTT6WwjRhLHQ=) Ehukai Street, 78-128, Kailua-Kona, HI, 96740 ### What's nearby - Keauhou Bay Beach - 5 min walk - 0.3 miles - Kona Country Club - 15 min walk - 0.8 miles - Keauhou Shopping Center - 15 min walk - 0.9 miles - Kahalu'u Beach Park - 4 min drive - 1.9 miles - Magic Sands Beach - 7 min drive - 3.3 miles ### Getting around - Kailua-Kona, HI (KOA-Kona Intl.) - 34 min drive ### Restaurants - ‪Piko - ‬2 min walk - ‪L & L Hawaiian BBQ - ‬4 min drive - ‪Tropics Tap House - ‬4 min drive - ‪Magics Beach Grill - ‬7 min drive - ‪Sunset Kai Lanai - ‬4 min drive ## About this property ### Outrigger Kona Resort and Spa Family-friendly hotel near Magic Sands Beach At Outrigger Kona Resort and Spa, you can look forward to a poolside bar, a corner/local shop and a rooftop terrace. Active travellers can enjoy basketball, cycling and fitness classes at this hotel. Treat yourself to a deep-tissue massage, a body treatment or aromatherapy at Ho'ola Spa, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and local cuisine. Yoga classes are offered at the 24-hour health club; other things to do include beach volleyball and surfing/body boarding. In-room WiFi is available to all guests, along with shopping on-site and a coffee shop/cafe. You'll also enjoy the following perks during your stay: - 2 outdoor pools and a children's pool, along with cabanas, sunloungers and pool umbrellas - Buffet breakfast (surcharge), free bike hire and 2 outdoor tennis courts - Valet parking (surcharge), a local area shuttle and a ballroom - Smoke-free property, motorised watercraft on-site and a 24-hour front desk Room features All 508 rooms feature comforts, such as premium bedding and furnished lanais, in addition to perks, such as laptop-compatible safes and air conditioning. More amenities include: - Hypo-allergenic bedding, rollaway/extra beds (surcharge) and free cots/infant beds - Deep-soaking baths, free toiletries and hairdryers - 55-inch LCD TVs with premium channels and DVD players - Full-sized fridge/freezers, coffee/tea makers and housekeeping ## Similar properties ![2 outdoor pools, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)](https://images.trvl-media.com/lodging/50000000/49180000/49176000/49175916/7ea86a85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OUTRIGGER Kona Resort and Spa Kahaluu-Keauhou - Pool - Hot tub - Pet-friendly - Kids pool 8.6 Excellent 1,020 reviews £275 includes taxes & fees 15 Oct - 16 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=49175916&PinnedHotelID=49175916&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/1000000/30000/25300/25276/df9877d2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Kona Resort Historic Kailua Village - Pool - Spa - Restaurant - Air conditioning 8.2 Very good 2,688 reviews £192 includes taxes & fees 26 Sept - 27 Sept [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-27&selected=25276&PinnedHotelID=25276&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/1000000/30000/21800/21741/9a353a58.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott King Kamehameha's Kona Beach Hotel Historic Kailua Village - Pool - Hot tub - Spa - Free WiFi 8.6 Excellent 1,019 reviews £268 includes taxes & fees 21 Oct - 22 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-21&endDate=2025-10-22&selected=21741&PinnedHotelID=21741&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/83000000/82990000/82982600/82982538/f73032c0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### PACIFIC 19 Kona Historic Kailua Village - Pool - Pet-friendly - Free WiFi - Air conditioning 8.4 Very good 1,855 reviews £166 includes taxes & fees 2 Oct - 3 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=82982538&PinnedHotelID=82982538&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily continental breakfast ](https://images.trvl-media.com/lodging/8000000/7720000/7714600/7714581/73bb732a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Hotel & Suites Kailua-Kona by IHG Historic Kailua Village - Pool - Hot tub - Breakfast included - Free WiFi 8.4 Very good 1,012 reviews £173 includes taxes & fees 20 Oct - 21 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=7714581&PinnedHotelID=7714581&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/590000/581000/580914/4a5459ba.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kona Coast Resort Kahaluu-Keauhou - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,378 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=580914&PinnedHotelID=580914&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/1000000/20000/19500/19443/2a8ac593.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aston Kona by the Sea Holualoa Village - Pool - Hot tub - Kitchen - Washer 8.8 Excellent 1,118 reviews £262 includes taxes & fees 20 Oct - 21 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=19443&PinnedHotelID=19443&HadPinnedHotel=true®ionId=-1&adults=2) ![Panoramic Studio | Terrace/patio](https://images.trvl-media.com/lodging/14000000/13280000/13279200/13279199/f11b3055.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kona Tiki Hotel Holualoa Village - Pool - Parking included - Free WiFi - Kitchen 9.4 Exceptional 212 reviews £185 includes taxes & fees 26 Sept - 27 Sept [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-27&selected=13279199&PinnedHotelID=13279199&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/97000000/96550000/96548000/96547917/c5a0cfe1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mango Sunset Bed and Breakfast Kailua-Kona - Breakfast included - Parking included - Free WiFi 10 Exceptional 92 reviews £210 includes taxes & fees 28 Sept - 29 Sept [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-28&endDate=2025-09-29&selected=96547917&PinnedHotelID=96547917&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools](https://images.trvl-media.com/lodging/1000000/10000/7800/7733/e286878b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royal Sea Cliff Kona by OUTRIGGER Holualoa Village - Pool - Hot tub - Kitchen - Washer 8.6 Excellent 544 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=7733&PinnedHotelID=7733&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: WiFi ### Parking and transport - Free beach shuttle - Parking on site (USD 25 per night) - Valet parking on site (USD 35 per night) - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 29.95 to 29.99 for adults and USD 12.50 to 15 for children - 4 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Restaurants on site - Haleo Luau - Holua Poolside Bar and Lo - Kaiulu Sheraton Club Loun - Rays on the Bay ### Things to do - 2 outdoor pools - 2 outdoor tennis courts - 24-hour health club - Arcade/game room - Basketball - Beach volleyball - Billiards/pool table - Children's pool - Fitness classes - Free bicycle rentals - Full-service spa - Hot tub - Mountain biking - Personal motorised watercraft - Shopping - Surfing/bodyboarding - TV in common areas - Yoga classes ### Family friendly - 2 outdoor pools - Arcade/game room - Children's pool - DVD player - Grocery/convenience store - In-room cot - In-room full-sized refrigerator/freezer - Laundry facilities - Rollaway/extra bed (surcharge) - Snack bar/deli ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Grocery/convenience store - Laundry facilities - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (on request) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 24-hour business centre - 4 meeting rooms - 5,737 square feet of conference space ### Outdoors - Garden - Pool cabanas (surcharge) - Pool loungers - Pool umbrellas - Rooftop terrace ### Full-service spa - Aromatherapy - Body scrubs - Body wraps - Deep-tissue massages - Detox wraps - Facials - Hydrotherapy - Manicures/pedicures - Prenatal massages - Spa open select days - Sports massages - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Grab bar in bathtub - Grab bar near toilet - Height-adjustable showerhead - Lever door handles - Lift - Low-height door lock - Low-height electrical sockets in bathroom - Low-height view port in door - Transfer shower - Visual fire alarm - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible spa ### More - 7 floors - Ballroom - Smoke-free property ## Room amenities ### Bedroom - Free cot - Hypo-allergenic bedding - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Deep soaking bathtub - Dressing gowns - Free toiletries - Hair dryer - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - 55-inch LCD TV with premium digital channels - DVD player - Pay films ### Food and drink - Coffee/tea maker - Free bottled water - Full-sized refrigerator/freezer - Minibar - Room service ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Free daily newspapers - Free local calls - Iron/ironing board - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM A late check-out fee will be charged ### Special check-in instructions Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 25 per accommodation, per day Service animals are welcome, and are exempt from fees Welcoming dogs and cats only Up to 18 kg per pet Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation ### Children and extra beds Children are welcome 2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 70.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: USD 34.41 per accommodation, per night The resort fee includes: - Additional inclusions - Fitness/yoga classes - Pool access - Sporting facilities or equipment - WiFi access (may be limited) We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately USD 29.95 to 29.99 for adults and USD 12.50 to 15.00 for children - Self-parking fee: USD 25 per night - Valet parking fee: USD 35 per night - Pet fee: USD 25 per accommodation, per day - Service animals are exempt from fees - A late check-out fee will be charged - Rollaway bed fee: USD 70.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Tax ID - 27-4750769 This property accepts credit cards, debit cards and cash This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Keauhou Resort Sheraton Keauhou Sheraton Kona Resort Keauhou Bay Kailua-Kona Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona Sheraton Resort Keauhou Sheraton Kailua-Kona Sheraton Keauhou Bay Hotel Kailua-Kona Sheraton Keauhou Bay Resort & Spa Sheraton Keauhou Bay Resort And Spa Sheraton Kona Keauhou Bay Sheraton Kona Resort Keauhou Bay Sheraton Kona Keauhou Bay Kailua-Kona Sheraton Kona Resort Spa at Keauhou Bay Sheraton Kona Keauhou KailuaK Sheraton Kona & Spa At Keauhou Sheraton Kona Resort & Spa at Keauhou Bay Resort Sheraton Kona Resort & Spa at Keauhou Bay Kailua-Kona Sheraton Kona Resort & Spa at Keauhou Bay Resort Kailua-Kona ## Frequently asked questions ### Does Outrigger Kona Resort and Spa have a pool? > Yes, this property has 2 outdoor pools and a children's pool. ### Is Outrigger Kona Resort and Spa pet-friendly? > Yes, Outrigger Kona Resort and Spa allows cats and dogs with a maximum weight of up to 18 kg per pet. There's a fee of USD 25 per accommodation, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Outrigger Kona Resort and Spa? > Self-parking is available for USD 25 per night. Valet parking is available for USD 35 per night. ### What time is check-in at Outrigger Kona Resort and Spa? > Check-in start time: 3:00 PM; check-in end time: anytime. ### What time is check-out at Outrigger Kona Resort and Spa? > Checkout is at 11:00 AM. Late checkout is available for a fee. ### Where is Outrigger Kona Resort and Spa located? > This family-friendly Kailua-Kona hotel is located by the ocean, within a 10-minute walk of Haleo Luau, Keauhou Bay Beach and Holua Racquet and Paddle. Kona Country Club and Lekeleke Burial Grounds are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Outrigger Kona Resort and Spa Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 385 8 - Good 324 6 - Okay 156 4 - Poor 78 2 - Terrible 59 ### 8.2/10 Cleanliness ### 8.2/10 Staff & service ### 7.8/10 Amenities ### 7.4/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 8/10 Good #### Imai 11 Jun 2020 Need an upgrade to exterior. Otherwise it was a great experience. Wills be better when Pandemic is gone and resteraunts can open again. ##### Imai Stayed 4 nights in Jun 2020 ### 8/10 Good #### Ann 11 Apr 2022 Liked: Cleanliness, staff & service Disliked: Amenities This property was due for renovations about 3 years ago but the pandemic hit. They are planning a huge renovation now and you can tell they are in the recovery phase of the pandemic. We love this resort but could tell the pandemic hurt them. ##### Ann Stayed 7 nights in Apr 2022 ### 10/10 Excellent #### Chad 2 Apr 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great spot to enjoy all of Kona, especially Manta diving and snorkeling right off the resort. ##### Chad Stayed 1 night in Mar 2022 ### 8/10 Good #### Carol 24 Mar 2022 Liked: Cleanliness, staff & service It was too bad the restaurant service was so hit and miss. We had heard great things about rays and it was closed. Plus one day our room didn’t get cleaned so at that price - not really acceptable. ##### Carol Stayed 6 nights in Mar 2022 ### 8/10 Good #### Melissa 28 Feb 2022 ##### Melissa Stayed 1 night in Mar 2020 ### 8/10 Good #### Robert 17 Feb 2022 . ##### Robert Stayed 3 nights in Jul 2020 ### 10/10 Excellent #### teresa, Edmonton 31 Jan 2022 Liked: Staff & service, amenities, property conditions & facilities Amazing location and view of ocean ##### teresa Stayed 13 nights in Jan 2022 ### 8/10 Good #### Kevin 7 Jan 2022 Liked: Cleanliness, staff & service The front desk staff was very nice and helpful during check in and check out. We did have an issue with lack of clean towels available. It got to the point where we asked for extra towels and had to wait an hour for them without so much as an apology. We even got pool towels instead of bath towels. The pricing of the food in the on-site restaurants was a bit on the high side even for Hawaii (and I live on Oahu). The Valet staff were excellent. The pool staff (helping us reserve umbrellas)were excellent as well. ##### Kevin Stayed 8 nights in Dec 2021 ### 10/10 Excellent #### Axel 28 Oct 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Best resort/hotel I have stayed at. Staff was super super friendly and my stay super enjoyable. Resort is amazing everywhere you go. Super clean all over the resort and it has everything you can think of. Rooms are super specious and super clean. ##### Axel Stayed 8 nights in Oct 2021 ### 8/10 Good #### Andrea 27 Oct 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 6 nights at Outrigger Beautiful but older resort. Rooms were just so-so, though the bed was very comfortable. We had a view of the luau area - which was very beautiful and quiet. The resort wasn't in 'full swing' because of COVID but had one restaurant and one (pool) bar open. The grounds of the resort we gorgeous and the location was great. ##### Andrea Stayed 6 nights in Oct 2021 ### 2/10 Terrible #### Christina 27 Oct 2021 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities We had a horrible experience. First, I slipped and smacked my nose on some wet stairs on my first day. There was blood everywhere and I was very out of it, and security came to “check on me” but made my boyfriend feel like they were questioning HIM as if he had done something to me! Not cool. Then there was a mixup with the valet and even though they gave me a business card to book my own taxi (they said they couldn’t help) they DID book a car and when both showed up the valet got IN MY FACE telling me I was wrong and I had to pay for it (even IF I was in the wrong, that is NOT the way to treat your guests). On our last day, at 8:30am security came to the door and pulled us out of our room, locked the room, and escort us down to the lobby because my card has declined. My bank flagged fraudulent charges so a quick call to them cleared it up and by the time we made it down to the lobby the card was perfectly fine. It was BEYOND unnecessary for them to come yank us out of our room at 8:30 in the morning!!! So rude and it was a quick and easy solve that did not require that kind of disrespect and embarrassment. I have no clue what these people were thinking but I have NEVER been treated like that before. Definitely will not be returning. Oh and the main restaurant is closed so food options are limited and the closest shopping center is a good 20-30 min walk. ##### Christina Stayed 7 nights in Jun 2021 ### 8/10 Good #### Stuart 17 Oct 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful grounds, friendly staff,good but limited food and drink. Located out of town so you do need a car. ##### Stuart Stayed 8 nights in Oct 2021 ### 10/10 Excellent #### Madeline Victoria 10 Oct 2021 ##### Madeline Victoria Stayed 8 nights in Oct 2021 ### 8/10 Good #### Claude Daniel 7 Oct 2021 ##### Claude Daniel Stayed 14 nights in Sep 2021 ### 10/10 Excellent #### Jose 20 Sept 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All my famiy is really happy whit everything ##### Jose Stayed 4 nights in Sep 2021 ### 4/10 Poor #### Aaron 15 Sept 2021 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Location was nice, but this is not a “Full-Service” Resort. During the week there was no lunch or dinner. Literally no food except the HoloHolo market which is outsourced and the staff in the HoloHolo are terrible. Partially a woman named Lala and an older woman who kept telling me that she couldn’t charge the room except ever other employee was able to charge to room. She just didn’t want to make the extra effort. The food at the bar and the restaurant (which was only Open 2 out of 6 nights I was there) was terrible and expensive. Service was great. Marie and Leana were amazing. Their kindness made it better that my “Farfalle pasta with garlic cream sauce and grilled chicken” was literally 2 Lean Cuisines warmed up on their plastic trays and put on a nice plate. The chicken was that rib meat chicken that isn’t even the right texture. I will say, the property is amazing. I loved the Mantas at night, the beautiful sunsets, and it’s location relative to all other locations on the big island. That was good. I just wish the service and amenities were better. As another example is, the toilet was one of those toilets that has the industrial flusher you see in a middle school lol. I actually didn’t mind that but this is advertised as a “4-Star, Full Service Resort and Spa” which is kind of a joke. I would stay there again, but only If they charged the price of a Motel 6. Ok, fine, a embassy suites or something that you get on a quick business trip. ##### Aaron Stayed 6 nights in Sep 2021 ### 4/10 Poor #### Yvonne, Quartz Hill 7 Sept 2021 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Pretty and clean outside but feels outdated. Rooms felt old & bathroom overall felt very outdoors like. During our stay all the bars and dining closed without notice but did offer free basic continental. We were told that out would remain that way for the rest of our stay due to short staff, so that was a challenge especially if you wanted to hang by that pool all day. More staff needed ##### Yvonne Stayed 4 nights in Sep 2021 ### 6/10 Okay #### Robert 5 Sept 2021 Liked: Cleanliness, staff & service Disliked: Amenities, property conditions & facilities Staff was very friendly ##### Robert Stayed 4 nights in Aug 2021 ### 10/10 Excellent #### Natie 5 Sept 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property and when we come back, we will def stay there! The staff and the resort amenities are awesome. The rooms are older and need some updating, but besides that, the location is great and the property is beautiful! 10 out of 10. ##### Natie Stayed 6 nights in Aug 2021 ### 10/10 Excellent #### Marc, Corona 2 Sept 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Marc Stayed 7 nights in Aug 2021 ### 8/10 Good #### Emily 1 Sept 2021 Liked: Cleanliness, staff & service For reference, the Sheraton Kona Resort & Spa is now the Outrigger Kona Resort and Spa. Our check in date was 8/26, the official name change occurred 8/25. No one from Expedia, Sheraton, or Outrigger reached out to us to let us know that a name change had occurred. The signs were all changed to Outrigger and did not even say "previously Sheraton", so we were really confused upon arrival. An email, phone call or any type of communication should have occurred. Aside from that big hiccup, the hotel was as to be expected. As stated by previous reviewers, the grounds are beautiful but the rooms are dated. They have that clean but musty smell that kind of hits you when you enter, could definitely do with some updating. Only the pool bar and the cafe were open during our stay, which wasn't a problem since we had a car and planned to eat outside of the hotel anyway. Location wise, it's far from most places we wanted to go, but it worked out since it was right in between Captain Cook and Kailua Kona, which made it a 15 minute to either spots. A car is definitely needed since there are very few food options nearby. We did like that the night snorkeling with Manta Rays was a quick 5 minute walk from the room. I'm not sure if the hotel was operating on limited capacity but it wasn't crowded at all, which was nice, everyone kept their distance and seemed to be following Covid protocols. ##### Emily Stayed 4 nights in Aug 2021 ### 8/10 Good #### Jennifer 30 Aug 2021 Liked: Staff & service, amenities ##### Jennifer Stayed 8 nights in Aug 2021 ### 10/10 Excellent #### Kenya 30 Aug 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service beautiful room ##### Kenya Stayed 2 nights in Aug 2021 ### 8/10 Good #### Ana Libia 27 Aug 2021 Liked: Cleanliness I liked the property and the activities offered, but the service was very slow. They didn’t have room service, the only market/store closed early, so did the bar. ##### Ana Libia Stayed 7 nights in Aug 2021 ### 10/10 Excellent #### Kellie Y 24 Aug 2021 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful view and pool hour were open until 10pm. This gives you time to enjoy the pool because during the day time, you are out and about on excursions and activities. ##### Kellie Y Stayed 4 nights in Aug 2021