Kagel Holidays from £215

Our toilet wouldn’t flush. We informed staff, but they did nothing. Then we lost lights in our room. Staff actually said to me “ I don’t know what to do”. Room was nice, but old. Staff was friendly, but ultimately unhelpful. Probably wouldn’t stay here again.

Stayed for 3 nights, but unfortunately the air conditioning did not work throughout our stay. The room remained quite warm, making it difficult to sleep comfortably all three nights. We requested a fan on the second night and opened windows which helped somewhat, but the room was still too warm. Another inconvenience was that only one elevator was working at times, which resulted in long waits and lines. On a positive note, the staff was very helpful and courteous throughout our stay. I chose Hyatt because of its reputation for quality and service. Given that, I would expect the hotel to have adequate technical support or backup maintenance available to address critical issues such as air conditioning failures, even on weekends.

I love the property, everything was excellent

This is an excellent hotel. The rooms, staff and amenities are all First Rate. And the view from our room overlooking the Zoo was unbelievable. Who wakes up with Kangaroos running around just outside their window? Our only caution is it is a bit remote, far from public transit and walking through the pitch black Tiergarten at night is not an option.

Lovely spacious suite with balcony, great amenities, friendly & efficient staff.