Juana Vicenta Holidays from £1,012

Be prepared for stairs. It's like an art museum with hotel rooms. Nice quiet licatuon

As read in many reviews, this particular property is definitely outdated. When finally arriving into the Junior Suite after over an hour of waiting after 3pm check in time. We immediately, picked up on the mildewing smell in the room. Next we took a look at the walls and noticed old water damage that had simply been painted over. Asthetically, not very appealing and just needs a face lift. the mini fridge we were hoping would be stocked with alcoholic beverages (as it is an all inclusive) wasn't. All we had were 2 beers and 4 mini bottles of alcohol. First all inclusive resort where i arrive to only beers. That made us sad. The air conditioning wasn't very good, we tried putting temp down and nothing changed. so it was always humid. Staff was amazing! Without them i believe our experience would have not been very good at all. Nightly entertainment was great. Buffet, well you simply don't expect a buffet to be perfect. Food was good. Restaurants were good, we only went to 2 of them. As the rest were booked up almost every day. Lastly, resort APP isn't very good. If you're lucky enough to check in and book restaurants before arriving God bless. I am not the only one that kept getting errors. Oh and be prepared to contact actual resort when ready to check in VIA app and only app because it wouldn't let us do it from actual computer to get a code that you will need. Overall, OK experience.

My fiancé and I had an amazing time and the staff there was amazing Vincent (concierge) Pedro (waiter) Josefina ( bar) victor (bar) Francis (entertainer

The service is slow

Hotel nothing like advertised . .no castle front just boring glass. No shop, no information board, staff no knowledge of local area, pushed their own taxi at10 dollars (approx 530 peso) to cathedral, uber was 97 peso. Restaurant staff reluctant to refill breakfast favourites, other meals pleasant but overpriced. There is nothing in this area for holiday makers, an hour walk to the colonial area, local beach and surrounds filthy.