Joshua Tree National Park West Entrance

Everything was fantastic with one exception. We were hungry and exhausted after driving to the destination. When we checked in, the gentleman at the front desk suggested dinner at the on site restaurant. However, when we went to the restaurant, the female manager who was seating guests seemed to blatantly snub us. She kept walking up to the hostess desk where we were waiting, but three times walked away without seating us. We stood there and watched her socialize with other guests for several minutes while we waited. Then, when another staff member finally saw us standing there and offered to seat us, she came back across the restaurant to the desk, took the menus out of his hand as she walked back toward the desk rather than toward the dining room and said “I guess I can seat you now” in a sarcastic tone. My husband couldn’t ignore her rudeness any longer and told her that he felt she was being rude and had been ignoring us. Her reaction was startling. She stared him down, grinned strangely and, through gritted teeth, told him that she provides excellent customer service. Her demeanor was combative and made it clear that she was intentionally snubbing us. She clearly wanted to escalate the hostility rather than smoothing things over. Exhausted and hungry, we left the restaurant and went walking in the 100 degree heat in search of somewhere to eat. Everything else at the hotel was fantastic. We especially enjoyed the great customer service at the hotel front desk.

Stay was great, everyone enjoyed, 2 bedroom, nice patio, secs from the pool. Staff were great! Wish the mattress was in a better condition, good enough to lay down watch TV, not so much for whole night sleep.