Jonen Holidays from £256

Very clean hotel with excellent service! The staff were incredibly friendly, helpful, and always happy to answer our questions. Cruz and other staff went above and beyond to help us navigate public transportation and find the best tourist areas to visit. The breakfast was great, and the view of the mountains and lake was absolutely breathtaking. We truly enjoyed our stay and would happily come back!

No working AC in August, and terrible customer service! We specifically booked a hotel with air conditioning because we knew it could be hot in Basel in August, but the AC unit never cooled our room at all during our 3-night stay. The only time the temperature on the thermostat ever dropped was when we opened the windows in the evening, but we could not leave them open because of noise from the train station and nearby streets. When we alerted the desk clerk to the issue, he assured us they would have maintenance address it, but the issue was never resolved. What made things worse was the attitude of management when we raised the issue again and requested an adjustment to our bill. The manager insisted that the AC was working as designed (despite the fact that it never cooled our room), and that the problem was with our expectations and lack of understanding of European AC systems. This approach (and the extremely nominal discount offered) was insulting and false. We’ve stayed in numerous European and Swiss hotels, and never encountered a situation where the AC did not cool the room. We were not asking for rapid cooling, or a frigid room temperature; we just wanted the ability to cool the room down at night, even by a degree or two, to make it more comfortable. The lack of functional AC was disappointing; management’s “blame the customer” approach made the whole experience infinitely worse. We will not stay at this property again.

This was a great find in the city. The room was clean and well laid out. There are multiple trams that stop directly in front of the hotel. We had an issue with the sink in the bathroom not draining and they had it fixed quickly. We'd recommend staying there.

The bed i n my room is old, I can feel laying on spring, although they later put a topper on it. I was not able to get good sleep , because I cant sleep when its hot. The AC is not central and barely working, its more like a fan. I told the lady at the front dest, she said she will send someone to look at it but never did. I also did not appreciate the defensiveness when I complained about the bed, phone not working and AC is not working, The lady made a statement "no one has complained before." That was a tad rude. Restaurant staff are very friendly and helpful. Food is decent.

The facility was fantastic…location, space, room 102 was amazing. We loved overlooking the courtyard. Our only complaint was that using the washer dryer was not easy and the directions not clear….the staff did the best they could. I would recommend having clear written instructions for future guests.