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Reviews of Ritzton Hotel

3 out of 5
Ritzton Hotel
128 Jalan Serampang, Taman Terbau Jaya, Johor Bahru, Johor

Reviews

7.4

Good

Rating 10 - Excellent. 54 out of 278 reviews" "
Rating 8 - Good. 124 out of 278 reviews" "
Rating 6 - Okay. 64 out of 278 reviews" "
Rating 4 - Poor. 19 out of 278 reviews" "
Rating 2 - Terrible. 17 out of 278 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Sep 2022

2/10 Terrible

Abdul Rasyid

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is a very disappointing stay for me, the room is so smal compared to the price offered. No free parking as well when it's mention "free parking" at the expedia option. The staff are also not friendly at all. It's waste of money and lucky I only stay for a night. Nonetheless, the surrounding area are quite good, please go to seven oaks bakery & lavender, the food and environment there is very soothing
Stayed 1 night in Jun 2022

8/10 Good

Prima

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good for 1 night staying
The hotel room was good, but some better cleaning in the bath . Wi-fi ok and the location for business. Not recommended for long stay.
Stayed 1 night in Feb 2020
Response from Nurizzah on 23 Feb 2020
thankyou for your feedback :D hope too see you again :D

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Good for one night stay alone, without family; nothing more.
Stayed 1 night in Dec 2019
Response from nur izzah on 17 Jan 2020
Hi , thankyou for your feedback :D We happy you enjoy your stay at our property :D Hope too see you again next time :D

10/10 Excellent

Hee Kuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from nur izzah on 13 Jan 2020
Thankyou for your feedback , hope to see you again :D

8/10 Good

Henning

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Ritzton frontdesk on 12 Jan 2020
Thank your for your very favorable review, we hope to continue our courteous service for future visit as well

6/10 Okay

Verified traveller

Travelled with partner
Normal budget hotel for S$39/night. A bit on the high side but it’s just one night so yea. Parking is a hassle. WiFi is so so. Bed is comfortable but pillows are flat.
Stayed 1 night in Jan 2020
Response from Ritzton Frontdesk on 11 Jan 2020
Thank you for your review, your review can help us better ourselves, so we can do better next time

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
just nice . . stayed for so many time, and i like it
Stayed 1 night in Dec 2019
Response from nur izzah on 9 Jan 2020
thank you for your feedback

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The corridor smells Bedding is terrible Dust everywhere
Stayed 2 nights in Jan 2020
Response from nur izzah on 7 Jan 2020
Thankyou for your feedback , we will try to improve it . so sorry for your uncomfortable stay

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay! Facilities are a little old but still usable and quite clean!
Stayed 1 night in Jan 2020
Response from nur izzah on 7 Jan 2020
thankyou for your feddback ! we appreaciate it

6/10 Okay

Sg

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Quilt blanket & bedsheet is stained. Even though it looked like it had already been washed. Wall is too thin, that if the opposite guest leave the room. We can hear the door closing with a bang. Water heater doesn't heat up for long. Wifi connection is super poor.
Stayed 1 night in Jan 2020
Response from NurIzzah on 25 Jan 2020
Sorry for your uncomfortable during your stay . . We will take an action for this issue . . Thankyou for your feedback :D

10/10 Excellent

Josh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a good size and very comfortable and friendly concierge staff even helped us to store our perishable foods in their fridge. Overall stay was remarkable.
Stayed 1 night in Dec 2019
Response from front desk on 4 Jan 2020
So happy to hear that . . Thankyou for your feedback . . Hope to see you again :D

10/10 Excellent

Azraei

Stayed 2 nights in Dec 2019

6/10 Okay

Mum

Travelled with family
Liked: Staff & service
It is convenient , near bridal studio in which my daughter goes.
Stayed 2 nights in Dec 2019
Response from Ritzton Frontdesk on 17 Dec 2019
Thank you for your review , we hope your review will also help other future bride get a convenient place to rest. Hope to see you again

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019
Response from fd on 12 Dec 2019
we thank you for your honest opinion

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Frontdesk on 7 Dec 2019
We thank you for your honest opinion, and try to better ourselves

6/10 Okay

chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The thing about hotels in Malaysia... they are never maintained adequately. The room door of 204 was broken and left there for 2 weeks. My room 206, Aircon was so choked up I can barely feel a breeze. You could even see the thick layer of dust on the Aircon vent. Changed my room to 215, Aircon was dusty but at least there’s wind coming out... then the rain shower head was broken. Please buck up and maintain the place before it collapses.
Rain shower head of room 215... where should I stand?
Stayed 1 night in Nov 2019
Response from fd on 2 Dec 2019
thank you for your feedback , we will fix it . sorry for everything

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Ritzton Frontdesk on 30 Oct 2019
Thank you for taking your time to give us such a nice review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort to max
Amazing staffs, cozy room
Stayed 1 night in Sep 2019
Response from Front Desk Asst. on 26 Oct 2019
Thank you for your respond :D Glad to see you again next time :D Thank you again

8/10 Good

Effendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good and staff is friendly
Stayed 1 night in Oct 2019
Response from Front Desk Asst. on 12 Oct 2019
THANK YOU SO MUCH

8/10 Good

Verified traveller

Stayed 10 nights in Sep 2019
Response from Front Desk Asst. on 9 Oct 2019
Thankyou for your respond , we appreaciate it

8/10 Good

Luv

Travelled with partner
Liked: Staff & service
Nice environment... For short stay highly recommend. Staff are friendly. Need to improvement on housekeeping. The place quite area. Bit far to shopping mall and eating area
Stayed 2 nights in Sep 2019
Response from Front Desk Asst. on 17 Sept 2019
Thank you for you positive response, we will try to improve on our housekeeping to better ourselves

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Ok but could be better. The room requires attention on the dampness causing the painting on the roofs (both in bathroom and bedroom) to peel off.
Stayed 1 night in Sep 2019
Response from Front Desk Asst. on 10 Sept 2019
Thank you for your feedback, we will forward this complaint to management and hope your future visit, this problem is resolved

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a short one night stay. Though it’s a little small, it didn’t matter since we only needed a place to get some shut eye. Staff was friendly and the area itself has plenty of cafes around the area.
Stayed 1 night in Aug 2019
Response from Front Desk Asst. on 19 Aug 2019
We are happy to be the oasis for your travels and connect you to the pleasantries of Johor Bahru. We hope other will see your review and find their oasis at Ritzton Hotel

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Front Desk Asst. on 13 Aug 2019
Thank you for your great review, we will strive to continue our excellent service to you in the future

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfy stay. We enjoyed and will definitely book again
Stayed 1 night in Aug 2019
Response from Front Desk Asst. on 22 Aug 2019
Thank you for your kind words, we will also enjoy your future patronage.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
It a little small no place for luggages maybe will book king's room next time
Stayed 2 nights in Aug 2019
Response from Front Desk Asst. on 28 Aug 2019
Thank you for your suggestions, as our King room is spacious compared to other room we offer

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and basic stay
Comfortable and basic stay for the price
Stayed 1 night in Jul 2019
Response from Front Desk Asst. on 3 Aug 2019
We are happy to have provided you a comfortable stay, hope we will continue to provide affordable, and cozy place to rest for you. Hope to see you again

8/10 Good

Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Front Desk Asst. on 31 Jul 2019
Thank you for your positive review of our hotel, we hope to continue to provide excellent service to you

2/10 Terrible

Verified traveller

Stayed 4 nights in Jul 2019
Response from Front Desk Asst. on 17 Jul 2019
We are sorry your stay was a disappointment. Thank you for your feedback, we will try to improve to satisfied your stay in the future

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
Basic amenities in the room. Hot shower and working air-condition. Some TV channels poor reception. Generally, comfortable stay.
Stayed 1 night in Jul 2019
Response from Front Desk Asst. on 17 Jul 2019
Thank your Mr kevin for your feedback, we will take your suggestion and try to better our service for your future stay

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The watery "hygiene matress protector" get me cannot sleep whole night. It's freezing from the bottom . What's the point doing that ? Force customer cold and switch off air-con !? It's redicolous
Stayed 2 nights in Jul 2019
Response from Front Desk Asst. on 17 Jul 2019
We are sorry to hear that your night was not very good. the hygiene mattress protector was only placed in 2 room as to see customer response, your response is noted. Thank you for your views.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Front Desk Asst. on 17 Jul 2019
Thank you for vote of confidence, we will strive to maintain our service

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Front Desk Asst. on 17 Jul 2019
Thank you for your feedback , we hope to better ourselves

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Convenient , easy access
Stayed 1 night in Jun 2019
Response from Front Desk Asst. on 17 Jul 2019
We are happy to be of a convienience, hope you will visit more often.

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Look nice from the outside and lobby, but the room is super small, once you enter the room only 800mm distance from the bed, your luggage can actually block the walkway. All wall looks dirty and dusty, stain on cornice and ceiling, dust on skirting, broken cabinet in the toilet and stain on bedsheet.
Stayed 1 night in Jun 2019
Response from Front Desk Asst. on 17 Jul 2019
Thank you for your feedback, we will send your suggestion and complain to management as to better ourselves.

8/10 Good

Lee, KL

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The bed sheet and blanket were not clean. Has to be improved.
Stayed 1 night in May 2019
Response from Front Desk Asst. on 5 Jun 2019
We are sorry the inconvenience you have experienced. we will forward your suggestion to management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Front Desk Asst. on 5 Jun 2019
Thank you for review, we appreciate all the feedback we receive.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in May 2019
Response from Front Desk Asst. on 24 May 2019
Thank you for your positive assessment of our facilities, we hope to continue to provide great service to our patrons

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Car park over there not convenient For us to park car.
Stayed 1 night in May 2019
Response from v on 10 May 2019
Hi Guest, yes correct... our location parking of public's car parking under MBJB operation timing for shop in front of parking no convenient public parking'day Thanks your feedback & requirement Traff Ng

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from traff Ng on 2 May 2019
Hi Guest, Received your comment Thanks your feedback & requirement Traff Ng

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019
Response from Traff Ng on 30 Apr 2019
Hi Guest, Anonymous Thanks your requirement & feedback our location hotel Traff Ng

2/10 Terrible

Pri

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good. Otherwise, the room was Super Super tiny. Once you open the door, the room ends!!!! No fridge, no coffee, Super dusty, couldn’t even use their “wadrobe”. Would not go back. I’ve gone to hotels that are better for the same price.
Stayed 2 nights in Apr 2019
Response from Traff ng on 21 Apr 2019
Hi Guest, Pri, received your comment sound lowest our location small room of standard size of room normal room. our budget here place no your Favorite coffee, fridge, about dusty corner place our apologize Thanks your feedback & requirement Traff Ng

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and smells good. No smoke smell. Good for a night sleep.
Stayed 1 night in Apr 2019
Response from Traff Ng on 21 Apr 2019
Hi Guest, Thanks your feedback & requirement our location hotel Traff Ng

4/10 Poor

Shafiq

Disliked: Staff & service
Stayed 4 nights in Apr 2019
Response from Traff Ng on 16 Apr 2019
Hi Guest, Thanks your comment of Poor we will be mediated our location 's hotel Thanks your feedback & requirement

6/10 Okay

Verified traveller

Decent stay if you just wanna sleep over for a night. Single bed room is squeezy. TV channels only have local ones.
Stayed 1 night in Apr 2019
Response from Traff Ng on 13 Apr 2019
Hi Guest, Thanks your comment for our location hotel & feedback of requirement for traveler's tired guest as ours location Traff Ng

2/10 Terrible

Keith

Disliked: Cleanliness, room comfort
Got a parking fine when parking outside the hotel , was not informed by the Receptionists
Stayed 1 night in Mar 2019
Response from Traff Ng on 29 Apr 2019
Hi Guest, Apologize...about this case by information mediated directly late... - Will be improve for our location Public's parking & need pay the cost by guest sound's soft with nice tools. Thanks your feedback & requirement Traff Ng

10/10 Excellent

Cheah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Traff Ng on 1 Apr 2019
Hi Cheah, Thanks your feedback & requirement to our location Traff Ng

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Traff Ng on 31 Mar 2019
Hi Alex, thanks your feedback & requirement Traff Ng

6/10 Okay

Noriani

Liked: Cleanliness
Great Lobby but No Repeat Stay
Fuzzy local channels, not much HALAL eateries within the vicinity. Shops closes early thus dark walkway and no vibe inconvenient to venture for those without vehicle.
Stayed 2 nights in Mar 2019
Response from Traff Ng on 27 Mar 2019
Hi Noriani, Thanks your traveler to our location budget hotel & improve for more traveler no need walking to searching more food of HALAL. (But almost guest of location here take Taksi to most shop of shopping center & back to our location rest a day of the day) thanks your requirement & feedback to location hotel Traff Ng