Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Photo gallery for Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Featured image
Outdoor pool, pool umbrellas
View from Room
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Overview of Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

4.0 star property

4.1/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
22 Whitely Street, Johannesburg, Gauteng, 2076

Explore the area

  • Popular LocationMelrose Arch Shopping Centre3 min walk
  • Popular LocationWanderers Stadium14 min walk
  • Popular LocationJames and Ethel Grey Park18 min walk
  • AirportJohannesburg (JNB-O.R. Tambo Intl.)18 min drive

Choose dates to view prices

About this area

Johannesburg

Located in Greater Johannesburg Metropolitan Area neighbourhood, Protea Hotel Fire & Ice by Marriott JHB Melrose Arch is connected to a shopping centre. The Wanderers Golf Club and Killarney Golf Club are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Melrose Arch Shopping Centre and Sandton City Mall. Looking to enjoy an event or a match while in town? See what's going on at Wanderers Stadium. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as ecotours.

What's nearby

  • Melrose Arch Shopping Centre - 3 min walk
  • Wanderers Stadium - 14 min walk
  • James and Ethel Grey Park - 18 min walk
  • The Wanderers Golf Club - 2 min drive
  • Killarney Golf Club - 4 min drive

Getting around

  • Rosebank Station - 4 min drive
  • Johannesburg Sandton Station - 5 min drive
  • Johannesburg (JNB-O.R. Tambo Intl.) - 18 min drive

Restaurants

  • Mezepoli - 3 min walk
  • Paul - 3 min walk
  • Pigalle Melrose - 3 min walk
  • JB's corner - 5 min walk
  • Assaggi - 3 min drive

About this property

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

4-star family-friendly hotel connected to a shopping centre in Greater Johannesburg Metropolitan Area
A full-service spa, an outdoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness centre and a snack bar/deli. All 197 rooms offer free WiFi, 24-hour room service and LCD TVs with satellite channels. Guests will also find minibars, coffee makers and pillow menu.
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers 197 forms of air-conditioned accommodation with minibars and laptop-compatible safes. A pillow menu is available. LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Johannesburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Camelot Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (ZAR 65 per night)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: ZAR 210-210 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Designer shops
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Shopping centre

Family friendly

  • Baby bath
  • Babysitting/childcare (surcharge)
  • Free cots/infant beds
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Sign language-capable staff
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Fireplace in reception
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A 1 per cent tourism fee will be charged

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between ZAR 210 and ZAR 210 per person (approximately)
  • Airport shuttle fee: ZAR 760 per vehicle (one way)
  • Self-parking fee: ZAR 65 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Protea Hotel Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch
Protea Hotel Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Hotel Fire Ice Marriott JHB Melrose Arch
Protea Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Fire Ice Marriott JHB Melrose Arch
Protea Hotel Fire Ice by Marriott Johannesburg Melrose Arch
Protea Hotel Fire Ice by Marriott JHB Melrose Arch
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Hotel

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 117 out of 281 reviews
5 - Excellent 42%
Rating 4 - Good. 119 out of 281 reviews
4 - Good 42%
Rating 3 - Okay. 21 out of 281 reviews
3 - Okay 7%
Rating 2 - Poor. 16 out of 281 reviews
2 - Poor 6%
Rating 1 - Terrible. 8 out of 281 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.0/5

Staff & service

4.5/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice
Was upgraded to the Marriot across the road. Staff could not have been more helpful and accommodating. Slightly disappointed for a brand new hotel, but every inconvenience was addressed and addressed well. Thanks for the stay :)
Stayed 13 nights in Oct 2021

5/5 Excellent

Stayed 4 nights in Sep 2021

5/5 Excellent

Stayed 1 night in Sep 2021

1/5 Terrible

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Good location. Everything else was poor - not clean, noisy at night, staff extremely unhelpful
Stayed 1 night in Dec 2020

5/5 Excellent

Stayed 1 night in Nov 2020