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Outdoor pool, pool umbrellas
View from Room
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Guest reviews

4.1/5 Very Good
276 reviews
Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Map

Explore the area

Popular LocationMelrose Arch Shopping Centre3 min walk
Popular LocationWanderers Stadium14 min walk
Popular LocationJames and Ethel Grey Park18 min walk
AirportJohannesburg (JNB-O.R. Tambo Intl.)26 min drive

Choose dates to view prices

  • Room, 1 King Bed, Non Smoking

    Room amenities

    • 269 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsRoom, 1 King Bed, Non Smoking
  • Room, 2 Single Beds, Non Smoking

    Room amenities

    • 265 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsRoom, 2 Single Beds, Non Smoking

About this area

Johannesburg

Located in Johannesburg, Protea Hotel Fire & Ice by Marriott JHB Melrose Arch is connected to a shopping centre. The Wanderers Golf Club and Killarney Golf Club are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Melrose Arch Shopping Centre and Sandton City Mall. Looking to enjoy an event or a match while in town? See what's going on at Wanderers Stadium. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as ecotours.

Visit our Johannesburg travel guide
Map
Popular Location

What's nearby

  • Melrose Arch Shopping Centre - 3 min walk
  • Wanderers Stadium - 14 min walk
  • James and Ethel Grey Park - 18 min walk
  • The Wanderers Golf Club - 2 min drive
  • Killarney Golf Club - 4 min drive

Getting around

  • Ellis Park Station - 8 min drive
  • Johannesburg Park Station - 10 min drive
  • Johannesburg (JNB-O.R. Tambo Intl.) - 26 min drive

Restaurants

  • Where to eat
  • Venue 1 – Garden-view restaurant with a bar. Serves breakfast, lunch and dinner.

About this property

Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

4-star family-friendly hotel connected to a shopping centre in Greater Johannesburg Metropolitan Area
A full-service spa, a restaurant and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness centre and a coffee shop/café. All 197 rooms offer free WiFi, 24-hour room service and LCD TVs with satellite channels. Guests will also find minibars, coffee/tea makers and pillow menu.
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers 197 forms of air-conditioned accommodation with minibars and laptop-compatible safes. A pillow menu is available. LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Johannesburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Camelot Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: ZAR 65 per night
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: ZAR 210-210 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Designer shops
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Shopping centre

Family friendly

  • Baby bath
  • Babysitting/childcare (surcharge)
  • Dry-cleaning service
  • Free cots/infant beds
  • High chair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English

Business services

  • Business centre
  • Computer station
  • Meeting rooms
  • Conference space

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Sign language-capable staff
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Fireplace in reception
  • Romance packages available
  • Smoke-free property
  • TV in reception

Room amenities

Bedroom

  • Air conditioning
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Policies

Check-in

Check-in between 2:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to get details
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Renovations and closures

This property is closed from 25 March 2020 to 31 July 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

American ExpressDiners ClubMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A 1 per cent tourism fee will be charged

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between ZAR 210 and ZAR 210 per person (approximately)
  • Airport shuttle fee: ZAR 760 per vehicle (one way)
  • Self-parking fee: ZAR 65 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Minimum Spring Break check-in age is 18 years old.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Guests are provided with hand sanitiser.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Protea Hotel Fire Ice Melrose Arch Johannesburg
Protea Hotel Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch Johannesburg
Protea Fire Ice Melrose Arch
Protea Hotel Fire Ice Marriott JHB Melrose Arch
Protea Fire Ice Marriott JHB Melrose Arch Johannesburg
Protea Fire Ice Marriott JHB Melrose Arch
Protea Hotel Fire Ice by Marriott Johannesburg Melrose Arch
Protea Hotel Fire Ice by Marriott JHB Melrose Arch
Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Hotel

Frequently asked questions

Can I cancel my reservation for free at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch and receive a full refund?
Yes, Protea Hotel Fire & Ice by Marriott JHB Melrose Arch offers free cancellation on select room rates, because flexibility matters! Please refer to Protea Hotel Fire & Ice by Marriott JHB Melrose Arch cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?
As of 8 Jul 2020, prices found for a 1-night stay for 2 adults at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch on 1 Aug 2020 start from £73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Protea Hotel Fire & Ice by Marriott JHB Melrose Arch have a pool?
Yes, this property has an outdoor pool.
Is this property pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Protea Hotel Fire & Ice by Marriott JHB Melrose Arch?
Self-parking is available for ZAR 65 per night.
What time is check-in at this hotel?
Check-in is from 2:00 PM to midnight. After-hours check-in is not available.
What time is check-out at this hotel?
Checkout is at 11 AM.
Does Protea Hotel Fire & Ice by Marriott JHB Melrose Arch provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of ZAR 760 per vehicle, one way, applies.
Where is this property located?
This family-friendly Johannesburg hotel is located in the entertainment district, within a 15-minute walk of Melrose Arch Shopping Centre and Wanderers Stadium. James and Ethel Grey Park and The Wanderers Golf Club are also within 2 mi (3 km).

Guest reviews

Overall score and ratings for Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

4.1
Very Good
5 - Excellent
114
4 - Good
118
3 - Okay
21
2 - Mediocre
16
1 - Poor
7
4.4
Cleanliness
4.0
Service and Staff
4.5
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe Area

Located in a safe area for a solo, this Protea is outstanding. The staff were very helpful in arranging activities and suggesting local places to go to. The room was very comfortable. I had dinner at the restaurant and both the vibe and the food were very nice.

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was in a gated and secure area. And was basically a small town with all the amenities you required.

Stayed 3 nights in Jan 2020

2/5

  • Liked: Cleanliness, staff & service
  • Disliked: Amenities, property conditions & facilities

We liked the location and the friendliness of the staff. However the bathroom was awful. It was like a wet room either water from the shower spilling all over the bathroom. The key to the room was terrible. We had to keep asking them to change it. Sometimes it worked after several attempts. Finally there was no where to sit in our bedroom. Actually there was also no shelf in the bathroom to put our cosmetics and we had to leave our cosmetics on the floor.

Stayed 3 nights in Jan 2020

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019