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Reviews of Courtyard Hotel Rosebank

4 out of 5
Courtyard Hotel Rosebank
Corner Oxford and Tyrwhitt Avenue, Rosebank, Johannesburg, Gauteng

Reviews

8.6

Excellent

Rating 10 - Excellent. 146 out of 334 reviews" "
Rating 8 - Good. 141 out of 334 reviews" "
Rating 6 - Okay. 36 out of 334 reviews" "
Rating 4 - Poor. 7 out of 334 reviews" "
Rating 2 - Terrible. 4 out of 334 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

KAUNDA

Liked: Cleanliness, staff & service, property conditions & facilities
The room was excellent
Stayed 2 nights in Dec 2023
Response from Natasja Nel on 14 Dec 2023
Thank you for your kind words, we are looking forward to welcoming you back to the Courtyard Hotel Rosebank.

10/10 Excellent

alec

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

anthony J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here for 25 years . It cannot be beat for location, value and service.
Stayed 6 nights in Oct 2023
Response from Marizette Britz on 7 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rosalba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience at this hotel, 10 out of 10!
The hotel is well placed for tourists, so many restaurants and African craft markets, literally across the street. The Hop on Hop off tour bus is right there. The hotel itself is lovely, clean , super comfy beds and the staff is exceptionally professional, helpful and friendly. I would definitely stay there again!!
Stayed 8 nights in Oct 2023
Response from Natasja Nel - General Manager on 3 Nov 2023
Thank you for the kind review - we are looking forward to welcoming you back to the Courtyard Hotel Rosebank.

10/10 Excellent

Rudolph H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from Marizette Britz on 2 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Across the road from the train station, which is easy, safe and clean Opposite of most public transport in the USA ;)
Stayed 3 nights in Aug 2023
Response from Marizette Britz on 4 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ray

Business traveller, Travelled with group
Liked: Cleanliness
Checking in & out was fast and efficient. The property was very well maintained & peaceful.
Stayed 3 nights in Aug 2023
Response from Marizette Britz on 19 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nick

Stayed 2 nights in Aug 2023
Response from Marizette Britz on 18 Aug 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Marizette Britz on 18 Aug 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jason

Stayed 2 nights in Jul 2023
Response from Marizette Britz on 4 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent establishment and great service
Excellent establishment and great service from the staff. We had even experienced a water outage during my stay and arrangements were made to initially allow me to get ready at Courtyard Hotel Sandton and then transfer my booking there.
Stayed 4 nights in Jul 2023
Response from Marizette Britz on 17 Jul 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Jacob

Stayed 3 nights in May 2023
Response from Marizette Britz on 19 Jun 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Abdul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Safe Hotel in the Rosebank Area
Comfortable hotel with helpful staff, attending to issues such as no hot water in the room - immediately changed the room for another. Disappointed that they would not refund my last night stay at the hotel when I had to check out early; said it was hotel policy etc but that is always one used not to refund you when they can - that was the only negative aspect of my longish stay.
Stayed 5 nights in May 2023
Response from Marizette Britz on 18 May 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Halima

Travelled with partner
Disliked: Amenities, property conditions & facilities
Basic hotel and is out-dated Price per night does not reflect standard of the hotel Water was cold too
Stayed 2 nights in May 2023
Response from Marizette Britz on 18 May 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Karl

Liked: Cleanliness, staff & service
Decent but a bit dated. Poor internet service.
Stayed 1 night in Apr 2023
Response from Marizette Britz on 21 Apr 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Prof Bongile

Stayed 1 night in Mar 2023
Response from Marizette Britz Reservations on 16 Mar 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

JOHN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Cleaner walking into our room at 8 am past our bed and removing towels ! Cleaner charging phone in room & walking back in to retrieve it ! Reception struggled when there was a burst pipe suggested we get a bucket of water from the pool to flush the toilet ! No back up plan until I insisted they sorted out somewhere we could shower they said we could go to their sister hotel but the pipe did get fixed after some time. Nice place but staff need livening up.
Stayed 8 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and awesome
clean and awesome surprised me how good it was
Stayed 1 night in Feb 2023
Response from Marizette Britz Reservations on 7 Mar 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

alex

Stayed 1 night in Feb 2023
Response from Marizette Britz Reservations on 7 Feb 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Marizette Britz Reservations on 4 Feb 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023
Response from Marizette Britz Reservations on 7 Mar 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nhuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Clean and good location for "Hop on Hop off" bus, or dinner. Since Johannesburg city is huge and not much friendly for tourists. We found it conveniently close to the big Rosebank mall with hundreds of restaurants. There is no breakfast included. There is a paid and expensive, we found the Breakfast is cheaper and better cross treet on the Rosebank mall.
Stayed 2 nights in Jan 2023
Response from Marizette Britz Reservations on 12 Jan 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly awesome
Amazing and timely response.
Stayed 2 nights in Dec 2022
Response from Marizette Britz Reservations on 5 Jan 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Marizette Britz Reservations on 5 Jan 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Ebrahim

Liked: Cleanliness, property conditions & facilities

8/10 Good

Rudolph H

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Nov 2022
Response from Marizette Britz Reservations on 26 Nov 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rudolph H

Stayed 5 nights in Sep 2022
Response from Marizette Britz on 6 Oct 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Bernard

Stayed 4 nights in Sep 2022
Response from Marizette Britz on 6 Oct 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Christine

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We have stayed at Court Yard many times and always had a satisfied stay, this time we were in D Block, and it was run down and un-swept, the fridge only worked on 'frozen'. I think that section had been shut off during Covid.
Stayed 2 nights in Sep 2022
Response from Dintle on 28 Sept 2022
Good Day, Thank you for your feedback we take customer satisfaction seriously and are glad to hear from you.We would like to apologize for the issues that you came across on your recent stay with us. We would like you to know that we appreciate your feedback. We're proud that you've selected our hotel in the many instances you stayed here. Kindly allow us to resolve the issues and help us to improve our services and earn your continued trust.

8/10 Good

Michelle

Stayed 3 nights in Aug 2022
Response from Marizette Britz on 5 Sept 2022
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lucky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and very close to metro, restaurants and good shopping mall.
Stayed 2 nights in Feb 2022
Response from Marizette Britz Reservations on 28 Feb 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Marizette Britz on 17 Nov 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable, value accom in the city
Great location, easy in and out access if you have a car, and just across the road from the mall.
Stayed 1 night in Nov 2021
Response from Marizette Britz Reservations on 17 Nov 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 25 nights in Oct 2021
Response from Marizette Britz on 8 Nov 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tom

Travelled with group
Liked: Cleanliness, staff & service
Location is great.
Stayed 2 nights in Oct 2021
Response from Marizette Britz on 2 Nov 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard

Stayed 1 night in Oct 2021
Response from Marizette Britz on 2 Nov 2021
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

William

Stayed 1 night in Sep 2021
Response from Marizette Britz on 25 Oct 2021
Thanks for staying with us. We appreciate your feedback.

6/10 Okay

Christine

Stayed 4 nights in Sep 2021

10/10 Excellent

Witold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back first time since COVID hit
Sad to see this property so empty due to all COVID related travel restrictions but the prices are amazing! It's great to be back after year and a half!
Stayed 1 night in Aug 2021
Response from Natasja Nel on 24 Aug 2021
Thank you for the support; we are looking forward to welcoming you back soon.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to imanities
Stayed 7 nights in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021
Response from Marizette Britz Reservations on 18 May 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

godfrey

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
convenient, good service, had problem with ants
Stayed 2 nights in Feb 2020
Response from The CLHG Team on 26 Feb 2020
Dear Godfrey Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate your valuable feedback. We hope to welcome you as our guest again soon.  With kind regards

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities
The room was equipped with a microwave and an espresso machine
Stayed 2 nights in Feb 2020
Response from The CLHG Team on 21 Feb 2020
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the positive feedback! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transit hotel
Often stay at Rosebank Courtyard. Mall restaurants are very good and convenient.
Stayed 2 nights in Feb 2020
Response from The CLHG Team on 21 Feb 2020
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay as always and sincerely appreciate the great feedback! We look forward to welcoming you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Really good hotel situated just across the road from Rosebank shopping centre which has a decent variety of shops and places to eat. Decent sized room with good facilities. Good level of security, would stay here again.
Stayed 7 nights in Jan 2020
Response from Marizette Britz on 1 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Marizette Britz on 17 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Russel, Johannesburg

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super convenient, enjoyed a seminar at the same venue, and very close to all the restaurants that we went to
Stayed 2 nights in Dec 2019
Response from The CLHG Team on 16 Dec 2019
Dear Russel Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your awesome feedback and the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent priced hotel in very good location close to the mall. Felt safe within the hotel. Fabulous amenities within the hotel. Staff very helpful and professional.
Stayed 2 nights in Nov 2019
Response from Marizette Britz on 16 Nov 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Saul

Stayed 1 night in Oct 2019