This was a really bad managed hotel. We had a large suite which did not have hot water till a huge wedding part arrived day after we got there. Low water pressure. Leaking ceiling into our room (to be fair they fix that), leaking kettle, not working tv, no chairs on the outside balcony, no newspaper delivered, blocked shower drain and loose toilet seat. Then there was the staff and restaurant. Bad staff training, being ignored in the bar are and very poor service with cans just put in front of us, no ice put in glass no service offered. Ignored in reception. Poor choice for breakfast when wedding appeared. General very very poor service and attention being this was a 5star hotel.