Jermyn Holidays from £1,223

Not so happy

Room wasn’t clean, roach on the table, someone’s pill on the floor next to the bed and no hand soap in the bathroom.

Newly renovated but the flooring could use more frequent mopping but it was not visibly dirty.

This hotel was fine, save for an issue that I had with my room. After arriving back from dinner around 10;30 I tried to enter my room but was unable to because the internal security latch had somehow moved to the locked position. I apprised the front desk of this. They were sympathetic and apologetic and attempted unsuccessfully for some time to gain entry. I was told that the maintenance person would not be available until 8 the next morning. They put me in another room, but I did not any of my toiletries, clean clothes or daily medications. At 8;20 the next morning I called the desk to inquire about the status of the maintenance person. I was informed that I had received incorrect information as they did not work full time on-site and would not be available until the end of their regular job. I could not afford the time to wait around indefinitely as I had an obligation 4 hours away in Massachusetts and I had missed my evening and morning medications at this point. A call was made to the hotel owner. The hotel owner arrived in about 30 minutes with a special tool. After multiple attempts he was unable to get into the room. He and I went to a local hardware store where he purchased some cutting tools. Upon our return, another staff member was standing outside my room with a crowbar. We were able to gain access in about 2 minutes. Where was this crowbar the night before? I suggested to the owner that comping my night's stay would be appropriate. He did not commit to that.