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Reviews of Smugglers' Notch Resort

3 out of 5
Smugglers' Notch Resort
4323 Vermont Route 108 South, Jeffersonville, VT

Reviews

7.8

Good

Rating 10 - Excellent. 34 out of 96 reviews" "
Rating 8 - Good. 34 out of 96 reviews" "
Rating 6 - Okay. 12 out of 96 reviews" "
Rating 4 - Poor. 14 out of 96 reviews" "
Rating 2 - Terrible. 2 out of 96 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Joan

Liked: Cleanliness, property conditions & facilities
Beautiful quiet getaway.
Stayed 2 nights in Apr 2024

10/10 Excellent

lina

Stayed 2 nights in Jan 2024

8/10 Good

Aleksey, Medfield

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jul 2023
Response from Smuggs on 23 Oct 2023
Thank you for the excellent review, Aleksey. We look forward to having you back in the future!

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
i suppose since end of summer the near by pool was closed , we were unaware. Not much going on the days we were there.
Stayed 3 nights in Aug 2023
Response from Smuggs on 31 Oct 2023
Thank you for this feedback, Michael. We hope to have you back in season soon!

6/10 Okay

Lori Anne

Stayed 3 nights in Aug 2023
Response from Smuggs on 23 Oct 2023
Thank you for your review, Lori Anne!

10/10 Excellent

Julie, Medway

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved all the amenities and especially the myriad of swimming pools, hot tubs, lakes and hiking options. Summer at Smuggs is wonderful for all ages!
Stayed 3 nights in Jul 2023
Response from Smuggs on 7 Aug 2023
Thank you for the incredible review from your recent summer trip to Smuggs, Julie. We appreciate the feedback and look forward to having you return.

10/10 Excellent

Inna

Liked: Cleanliness, amenities, property conditions & facilities
We had a great time during our weekend vacation. So many thing to do with kids even that the weather didn’t cooperate much.
Stayed 2 nights in Jul 2023
Response from Smuggs on 29 Jul 2023
Thank you for the fantastic review of your vacation to Smuggs this summer. We appreciate this feedback and look forward to your return in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
Lots of extras for kids. They were quick to cancel tubing one night which left us disappointed.
Stayed 4 nights in Mar 2020
Response from Smuggs on 2 Apr 2020
Thank you for the excellent review and sorry the Covid 19 virus forced us to cancel some activities. Please reach out for a future discount when you come back to snow tube!

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness
Rooms and amenities needs updating. Most rooms outdated, pull out couch was uncomfortable for the kids. Lifts only hold two people.
Stayed 2 nights in Feb 2020
Response from Smuggs on 27 Feb 2020
Thank you for the review and feedback. We certainly have a wide array of accommodations and would recommend a premium condo for a future stay. Please reach out to us in reservations with this request and we will waive the premium surcharge for a future stay.

8/10 Good

fred

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Smuggs on 14 Feb 2020
Thank you for the amazing review of your recent stay at Smuggs. We look forward to having you back!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice family place. The housekeeping staff is unkind on the phone, but the room was practically located and nice.
Stayed 4 nights in Jan 2020
Response from Smuggs on 7 Jan 2020
Thank you for your excellent review. It is great hearing you found Smuggs to be such a nice family place and the room was nice and convenient. We will certainly address the dispatch issue and appreciate the feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Nick, Boston

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very well maintained and we really liked our stay. The condo was spacious and we all had a good time. The one negative I do want to highlight was the Mountain Grill Restaurant. The wait time was terrible. We gave 2 cards to the server to split the bill and both parts were on the same card. I wanted my leftover packed and he said he will do it but I never got the food back.
Stayed 2 nights in Oct 2019

8/10 Good

Liang

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Our unit wasn't ready until 8 pm due to very busy weekend. But the staff at check in were very accommodating.
Stayed 2 nights in Oct 2019
Response from Smuggs on 14 Oct 2019
Thank you for the excellent review. We appreciate the feedback and are so glad the staff was able tot turn that around for you. Looking forward to your return!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third time at the resort and there is nothing that hasn’t changed except for the better. There is plenty to do and see without even having to leave the premises. Even the market is stocked with everything you need for your stay. Looking forward to our next visit.
Stayed 2 nights in Oct 2019
Response from Smuggs on 13 Oct 2019
Thank you for the phenomenal review of your third trip to Smuggs. It is great to hear you found so much to do right on site and we are looking forward to having you back again soon!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience here
It was absolutely amazing here! We will definitely be coming back next year. The room was amazing, clean felt very home like and bigger than we expected. There was so much to do in the resort, restaurants were great and not over priced. We came for our honey moon and had the best time. We would love to come back in winter and summer to enjoy this resort with family and friends.
Stayed 2 nights in Oct 2019
Response from Smuggs on 9 Oct 2019
Thank you for the incredible review of your amazing experience at Smugglers' Notch Resort. So glad to hear the condo felt like home and was larger than expected. Congratulations on the nuptials and we can't wait to have you back!

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The fun zone was a great area for the kids. They loved it. Our unit was dirty. My son's bed was covered in chips and crumbs. The shower had hair everywhere, the back patio was covered with cans everywhere, the dryer was filthy. I inquired about where to get coffee. I was told that I should have some in our unit and that they would get some over to us right away, never arrived.
Stayed 2 nights in Oct 2019
Response from Smuggs on 8 Oct 2019
Thank you for the review and feedback. We are so glad you enjoyed the Funzone but the cleanliness is unacceptable and we apologize for the inconvenience. For the future we encourage guests to call the front desk right away if something doesn't look right and we will rectify it. Thanks again, we will turn this around for your family for a 5 star review next time.

10/10 Excellent

Shivika

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Smuggs on 8 Oct 2019
Thank you for the perfect review of your recent stay at Smugglers' Notch Resort. We are thrilled that you had such a good time and look forward to having you back!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Smuggs Notch- definitely recommend!
Loved the condo they gave us, the outside was looking pretty shabby but when we got inside it looked beautiful. Didn't really deal much with housekeeping at all so have no comments there. Everything you need is right on the resort. We had a great time and definitely will be back.
View from the parking lot
Part of the resort near the fun zone
Stayed 2 nights in Sep 2019
Response from Smuggs on 1 Oct 2019
Thank you for the excellent review and we are looking forward to your return!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room spacious. Very clean. Nice view of sunset from the balcony.
Stayed 2 nights in Sep 2019
Response from Smuggs on 30 Sept 2019
Thank you for the perfect review of the clean spacious condo and nice sunset views at Smuggs. We are looking forward to having you back again!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Beautiful resort. Wished we could have stayed longer.
Stayed 2 nights in Sep 2019
Response from Smuggs on 30 Sept 2019
Thank you for the amazing review of Smugglers' Notch Resort. It is great to hear you found it so beautiful here and we look forward to having you back for a longer stay!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was good value for the money. The room is a bit outdated but the room was clean and the kitchen well stocked with cookware. We ate most of our meals in our room which helped us save money. The resort does an excellent job with suggesting hiking trails, we hiked on the resort multiple times. Would definitely recommend
Stayed 3 nights in Sep 2019
Response from Smuggs on 9 Sept 2019
Thank you for the excellent review of your recent stay at Smugglers' Notch Resort. So glad to see you found such a great value and enjoyed the activities. We appreciate the recommendation and look forward to having you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Smuggs on 3 Sept 2019
Thank you for the perfect 5 star review! We can't wait to have you return to Smuggs soon.

10/10 Excellent

Danh

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Smuggs on 27 Aug 2019
Thank you for the perfect review, Danh! We're looking forward to your return.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Smuggs on 6 Aug 2019
Thank you for the excellent review. It is great to hear you found Smugglers' Notch resort to be so nice and the staff to be knowledgeable. We are looking forward to having you back!

8/10 Good

Michael S. Burrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT RESORT, JUST DO NOT BOOK THROUGH HOTELS.COM!
The resort was very nice. However, I BOOKED THIS RESERVATION THROUGH HOTELS.COM AND WAS UPCHARGED OVER $100 A NIGHT. BOOK DIRECTLY THROUGH RESORT!!! CALLED HOTLES.COM AND WAS GIVEN THE RUN AROUND FOR OVER AN HOUR. POOR CUSTOMER SERVICE... THE PEOPLE AT THE SMUGGLERS NOTCH RESORT WHERE BOTH KNOWLEDGEABLE AND PROFESSIONAL AND WOULD STAY THERE AGAIN.
Stayed 3 nights in Jul 2019
Response from Smuggs on 27 Aug 2019
Thank you for the amazing review, Michael. We are looking forward to having you back again!

6/10 Okay

SC, Pennsylvania

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The facilities and location is beautiful, but the experience is marred by the greed of the resort. It can easily cost a family of four and extra $500 a day for food and activities. We expected to be able to have our kids try the teen program the resort promotes, only to learn that it would cost us a $100 a day per child. Fortunately, our reservation included the pools, as I understand some have to pay extra to use them. Most classes and activities cost extra. I wanted to have the kids do a mountain bike clinic, which was advertised at $39 for the hour, but on getting there I found out you also had to rent the bike, helmet, oh, and insurance, so basically almost $200 for two kids to do an hour mountain bike clinic. Want to rent a bike for a day? It will cost $60 or $70 per bike. The restaurants and grocery store also have jacked up prices. A couple of ice cream cones will cost you about $15. And then, to top it all off, everything you charge you your room gets an additional 10% "service charge" on checkout, because I guess they can.
Stayed 4 nights in Jul 2019
Response from Smuggs on 19 Jul 2019
Thank you for your review and feedback. We have since changed our policies to reflect package inclusions in any offsite travel agency bookings so this should not be an issue moving forward. We also have an August mountain bike and disc golf offering now with free rentals and greens fees. Thank you for bringing this to our attention.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
This place hasnt had a remodel in 40 years. Its a throwback to the seventies. At $300/night a total joke but not much available out in this part of the woods.
Stayed 1 night in Jul 2019
Response from Smuggs on 19 Jul 2019
We are so sorry you had this experience. Please do not hesitate to reach out to our guest services desk for a possible room move or take a look at some of our premium accommodations. Thank you for the feedback.

4/10 Poor

Barry

Disliked: Property conditions & facilities, room comfort
not worth the price
price was pretty high for a dated room (appliances were new) and you get zero pool access with nightly rate a/c didnt reach upper floor- just had a ceiling fan
Stayed 2 nights in Jul 2019
Response from Smuggs on 9 Jul 2019
Thank you for the review and feedback, Barry. We since have changed our structure on Hotels.com and all Expedia networks to reflect a package with the inclusions. We hope you'll give us a chance in the future. Thank you!

4/10 Poor

Megan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Out of Date Rooms
The people were great very nice and helpful. The rooms on the other hand are dirty and way out of date. Rugs had huge stains and coaches are dirty. The bathroom had mold in the showers and stains on the wall. its really sad when you have to take out your own garbage and start the dishes after paying over 150 a night. Off season or not that should be done by house keeping all the time.
Stayed 2 nights in Jun 2019
Response from Smuggs on 14 Jun 2019
Thank you for the review and feedback. This does seem like an off-season anomaly but we will certainly rectify this and look into which condo you were placed in. We hope to turn it around for you in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great group of people working here! I was so impressed with how friendly and patient the staff was. They answered a million questions and with a smile. Shuttle was quick. Property beautiful. Condo was nice. FunZone and tubing were great for kids. All around an excellent time.
Stayed 2 nights in Mar 2019
Response from Smuggs on 30 Mar 2019
Thank you for the amazing review of the impressive and patient staff at Smuggs. It is great to hear the property was beautiful and you enjoyed the FunZone and tubing so much. We are thrilled that you had an excellent time and look forward to having you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Smuggs on 24 Apr 2019
Thank you for the excellent Smuggs review! We are thrilled to hear you enjoyed your vacation and look forward to having you back.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from Smuggs on 24 Apr 2019
Thank you for the amazing review of Smugglers' Notch Resort. So glad you enjoyed your vacation and we look forward to your return!

8/10 Good

Lia_Boston, Boston, us

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smuggler's Notch Resport offers everything you can think of to make a family vacation great! Lots to do on property, and great skiing.
Stayed 2 nights in Feb 2019
Response from Smuggs on 26 Feb 2019
Thank you for the amazing review of Smugglers' Notch Resort and all the offerings here for a great family vacation. So glad you had great skiing for your trip. See you again soon!

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and very helpful
An excellent stay for a family or a group friends. Hill was great and the staff are incredibly helpful. Food is decent and the local grocery and restaurants are great.
Stayed 3 nights in Jan 2019
Response from Smuggs on 26 Feb 2019
Thank you for the awesome review of the incredibly helpful staff at Smuggs, Shawn. So glad you had an excellent stay here and that you enjoyed the skiing and the food. We look forward to having you back again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really great, from the people at the front desk to the lift operators and ski instructors and restaurant staff everybody was friendly and helpful, it was a great family vibe. Our room was clean and spacious and we liked what the resort had to offer. My only gripe and others may not think this a problem was the super slow lift speed on the Morse Mountain ski hill, Madonna and Sterling were a bit better but my son wanted to stay near the village and the lift was annoyingly slow.
Stayed 5 nights in Dec 2018
Response from Smuggs on 2 Jan 2019
Thank you for the amazing review of Smugglers' Notch Resort and the great family vibe here! So glad to hear you enjoyed the clean and spacious room and that the staff was so friendly and helpful. We do hear this from time to time about the lifts, however, we feel it provides a better quality skiing experience on the way down with more untracked snow and no crowded trails. As always, we really appreciate the feedback. Happy New Year!

10/10 Excellent

Verified traveller

The resort is great. Customer service was fantastic. Definitely would stay again.
Stayed 2 nights in Nov 2018
Response from Smuggs on 27 Nov 2018
Thank you for the incredible 5 star review of Smugglers' Notch Resort and especially the fantastic customer service here. We are already looking forward to your return!

8/10 Good

Dorothea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Vacation
We had a wonderful family vacation at Smugglers Not h. We were disappointed with the first unit assigned to us, and the front desk was very helpful and accomadating in moving us to a unit that was more suitable for our family of four. Staying in late October, the resort was very quiet, but seems they would have lots of family events if you came during the winter or summer. We enjoyed bingo, even though we were the only ones who showed up! We also spend hours at the Fun Zone, which our kids loved and we did too! Our unit had a gas fire place and was very cozy.
Stayed 4 nights in Oct 2018
Response from Smuggs on 30 Oct 2018
Thank you for the excellent review of Smugglers' Notch Resort! So glad to hear guest services was so accommodating and that you enjoyed the activities and FunZone. See you again soon!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was old The room we reserved was not what we got when we arrived and they couldn't change this!! The room was dirty and had not been up dated as it was for sale, and you could tell the owners didn't want to put any money into it Musty smell Needed to argue to try to get anything back for this!!
Stayed 2 nights in Oct 2018
Response from Lodging Manager on 1 Nov 2018
Thank you for the review and feedback. This time of year we should always be able to relocate if you are dissatisfied so in the future I can be reached at x1108 and will take good care of you. Sorry to hear about this experience, we will make it right.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Smuggs on 16 Oct 2018
Thank you for your terrific review of Smugglers' Notch Resort. Have an excellent stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2018
Response from Smuggs on 16 Oct 2018
Thank you for the amazing review of Smugglers' Notch Resort!

10/10 Excellent

Paul, Stuart Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, clean, well kept, great location for everything, food and fun, very beautiful area in the fall
Stayed 3 nights in Oct 2018
Response from Smuggs on 9 Oct 2018
Thank you for the amazing review of the beauty, cleanliness and great location of Smugglers' Notch Resort!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great spot with lots to do. The resort is impeccably maintained.
Stayed 2 nights in Sep 2018
Response from Smuggs on 9 Oct 2018
Thank you for the terrific review of the activities and impeccable maintenance at Smugglers' Notch Resort, Judith!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The condo was amazing! Our only complaint was that the pools close at 6pm, and the hot tubs were closed.
Stayed 2 nights in Sep 2018
Response from Smuggs on 26 Sept 2018
Thank you for the great Smuggs review! In the shoulder season we don't have quite as many pool offerings but so glad to hear you enjoyed the condo.

10/10 Excellent

Verified traveller

FallFest
The resort was amazing, the place was really spacious, clean. Definitely staying there again.
Stayed 2 nights in Sep 2018
Response from Smuggs on 18 Sept 2018
Thank you for the amazing review! So glad you enjoyed Smuggs and found it to be so clean and spacious. We are looking forward to your return.

10/10 Excellent

Nicole, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean space with excellent shuttle service. All of the staff were friendly and helpful.
Stayed 2 nights in Sep 2018
Response from Smuggs on 19 Sept 2018
Thank you for the terrific review of the convenience, nice clean condo and most of all the friendly and helpful staff at Smugglers' Notch Resort. We are looking forward to your return!

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Room comfort
Smuggs resort
Seems like a very large resort to manage, with multiple condo buildings. Ours was dated, and the worst is check in time of 5 pm and check out time 10 am ridiculous.
Stayed 2 nights in Jun 2018