Title: Shangri-La Jeddah Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Shangri-La Jeddah Luxury hotel with full-service spa and free valet parking ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/72000000/71750000/71748600/71748526/3d2ae9e9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/72000000/71750000/71748600/71748526/9dc78dae.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Apartment, 1 Bedroom | Living area | Smart TV](https://images.trvl-media.com/lodging/72000000/71750000/71748600/71748526/be58214a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/72000000/71750000/71748600/71748526/53e938ee.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sun deck](https://images.trvl-media.com/lodging/72000000/71750000/71748600/71748526/b114711e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Red Sea Mall, Shangri-La Jeddah blends luxury and comfort with thoughtful amenities. Enjoy coffee in the garden, spa treatments, or watch kids at the pool and playground. The hotel offers free in-room WiFi, dry cleaning, and a welcoming atmosphere. 8.0 Very good ## Popular amenities - Bar - Pool - Breakfast available - Gym - Room service - Spa £391 includes taxes & fees 15 Nov - 16 Nov ## Room options ### Check availability for these dates Tonight [Nov 10 - Nov 11](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=71748526&PinnedHotelID=71748526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=71748526&PinnedHotelID=71748526&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 11 - Nov 12](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=71748526&PinnedHotelID=71748526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-11&endDate=2025-11-12&selected=71748526&PinnedHotelID=71748526&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=71748526&PinnedHotelID=71748526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=71748526&PinnedHotelID=71748526&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=71748526&PinnedHotelID=71748526&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=71748526&PinnedHotelID=71748526&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 10 of 10 rooms ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/72000000/71750000/71748600/71748526/3f82ab91.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds, City View ### Highlights Balcony Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Smart TV Blackout curtains - 569 sq ft - Sleeps 3 - 2 Single Beds ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/72000000/71750000/71748600/71748526/9408c012.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Suite Sea View King ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Dining table - 1270 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/72000000/71750000/71748600/71748526/33f003c2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, City View ### Highlights Balcony Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Smart TV Blackout curtains - 560 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/72000000/71750000/71748600/71748526/629a779c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Side Sea View 1 King Bed ### Highlights Balcony Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Smart TV Blackout curtains - 560 sq ft - Sleeps 3 - 1 King Bed ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/72000000/71750000/71748600/71748526/18766f81.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Suite City View King ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Dining table - 1270 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/72000000/71750000/71748600/71748526/3f82ab91.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Side Sea View ,2 Twin Beds ### Highlights Balcony Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Smart TV Blackout curtains - 560 sq ft - Sleeps 3 - 2 Single Beds ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/72000000/71750000/71748600/71748526/18766f81.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Two Bedroom Suite King ### Highlights Balcony Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Dining table Smart TV - 1815 sq ft - 2 bedrooms - Sleeps 6 - 2 King Beds ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/72000000/71750000/71748600/71748526/18766f81.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Horizon Suite Sea and City View King ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Smart TV - 1270 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/72000000/71750000/71748600/71748526/0a235ceb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment One Bedroom ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Dining table - 1722 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ![1 bedroom, minibar, in-room safe, individually decorated](https://images.trvl-media.com/lodging/72000000/71750000/71748600/71748526/0a235ceb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 Bedroom ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Dining table - 1130 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/3000000/2540000/2539200/2539133/f99f3e8a.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Jeddah by IHG Al-Hamra'a - 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Qasr Al Sharq Ash Shati - Pool - Hot tub - Spa - Kids pool 9.0 Wonderful 53 reviews £282 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Jeddah-Hotels-Waldorf-Astoria-Jeddah-Qasr-Al-Sharq.h2211850.Hotel-Information?chkin=2025-11-29&chkout=2025-11-30&rm1=a2®ionId=1680&destination=Jeddah&destType=MARKET&latLong=21.285406,39.237549&searchId=5bc84688-126f-4437-858b-6d0522411529&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FJeddah-Hotels-Shangri-La-Jeddah.h71748526.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FJeddah-Hotels-Shangri-La-Jeddah.h71748526.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.62288%2C39.10769&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=hg1yTMO_12pgp1pH54hzvoBNP3w=) Burj Assila, Corniche Road, Jeddah, Jeddah, 23611 #### What's nearby - Jeddah Corniche - 7 min walk - 0.4 miles - Red Sea Mall - 7 min walk - 0.4 miles - Hera Street - 3 min drive - 1.4 miles - Mall of Arabia - 6 min drive - 4.3 miles - Floating Mosque - 10 min drive - 3.2 miles #### Getting around - King Abdulaziz International Airport Station - 25 min drive - Jeddah (JED-King Abdulaziz Intl.) - 23 min drive #### Restaurants - ‪NIYYALI — نيّالي - ‬2 min walk - ‪COPA - ‬1 min walk - ‪Haif and Kaif Café (هيف وكيف كافيه) - ‬10 min walk - ‪Twice - ‬6 min walk - ‪Candela lounge - ‬11 min walk ## About this property ### Shangri-La Jeddah Luxury family-friendly hotel near Red Sea Red Sea Mall is located near Shangri-La Jeddah, which provides a terrace, a coffee shop/cafe and a garden. Treat yourself to a massage at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a playground and dry cleaning/laundry services. Other perks include: - An outdoor pool and a children's pool - Free self-parking and valet parking - Buffet breakfast (surcharge), a computer station and coworking spaces - Massage treatment rooms, a porter/bellboy and a banquet hall Room features All 220 individually furnished rooms offer comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate sitting areas. Other amenities include: - Separate baths/showers, bidets and free toiletries - Wardrobes/cupboards, balconies and separate sitting areas ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/3000000/2220000/2211900/2211850/27478c25.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Waldorf Astoria Jeddah - Qasr Al Sharq Ash Shati - Pool - Hot tub - Spa - Kids pool 9.0 Wonderful 53 reviews £282 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=2211850&PinnedHotelID=2211850&HadPinnedHotel=true®ionId=-1&adults=2) ![Room, 1 Bedroom, Terrace | Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/105000000/104900000/104894500/104894420/cecb9d62.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Jeddah EDITION Ash Shati - Pool - Parking included - Free WiFi - Restaurant 9.6 Exceptional 10 reviews £357 includes taxes & fees 17 Nov - 18 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=104894420&PinnedHotelID=104894420&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/2000000/1160000/1157500/1157438/ac162314.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rosewood Jeddah Ash Shati - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 114 reviews £216 includes taxes & fees 4 Dec - 5 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=1157438&PinnedHotelID=1157438&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/17000000/16340000/16339500/16339476/01fbcb67.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Ritz-Carlton, Jeddah Al-Hamra'a - Spa - Parking included - Free WiFi - Restaurant 9.2 Wonderful 97 reviews £199 includes taxes & fees 6 Dec - 7 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-06&endDate=2025-12-07&selected=16339476&PinnedHotelID=16339476&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach nearby](https://images.trvl-media.com/lodging/1000000/700000/699400/699323/b54d4e05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Jeddah Hilton Ash Shati - Pool - Spa - Kids pool - Parking included 8.0 Very good 404 reviews £163 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=699323&PinnedHotelID=699323&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/3000000/2680000/2674200/2674194/5eb4807d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Hyatt Jeddah - Marina, Club and Spa Al-Hamra'a - Pool - Spa - Parking included - Free WiFi 8.8 Excellent 104 reviews £312 includes taxes & fees 25 Nov - 26 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=2674194&PinnedHotelID=2674194&HadPinnedHotel=true®ionId=-1&adults=2) ![3 restaurants, breakfast, lunch, dinner served; 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check-in end time: anytime Early check-in subject to availability Early check-in is available for a fee Minimum check-in age - 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property At check-in, guests must provide a record of full COVID-19 vaccination COVID-19 vaccination record requirement applies to all guests aged 12 and older Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately SAR 145 for adults and from SAR 72.5 for children - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 10001796 If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Couples wishing to share a room must provide proof of marriage Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### National rating This property has received its official star rating from Saudi Ministry of Tourism. ### Property is also known as Shangri-La Jeddah Hotel Shangri-La Jeddah Jeddah Shangri-La Jeddah Hotel Jeddah ## Frequently asked questions ### Does Shangri-La Jeddah have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Shangri-La Jeddah? > As of 10 Nov 2025, prices found for a 1-night stay for 2 adults at Shangri-La Jeddah on 15 Nov 2025 start from £391.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Jeddah-Hotels-Shangri-La-Jeddah.h71748526.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Shangri-La Jeddah pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Shangri-La Jeddah? > Self-parking and valet parking are free at this property. ### What time is check-in at Shangri-La Jeddah? > Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability). ### What time is check-out at Shangri-La Jeddah? > Checkout is at noon. Late check-out is available for a fee (subject to availability). ### Where is Shangri-La Jeddah located? > This family-friendly Jeddah hotel is located near the airport, within a 10-minute walk of Atallah Happy Land Park and Red Sea. Jeddah Corniche and Red Sea Mall are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Shangri-La Jeddah Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 16 8 - Good 1 6 - Okay 1 4 - Poor 6 2 - Terrible 1 ### 8.4/10 Cleanliness ### 6.8/10 Staff & service ### 8.0/10 Amenities ### 8.6/10 Property conditions & facilities ### 7.0/10 Eco-friendliness ### 10/10 Excellent #### Yaarub 21 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 🔥 ##### Yaarub Stayed 1 night in May 2025 ### 4/10 Poor #### Verified traveller 22 Aug 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service #### Worst hospitality experience , never again The amenities in this hotel are top notch . However , the service there is not deserving to a 2 star hotel . Our stay in the hotel was disastrous in so many levels . It started when we checked in after 3PM to find out that my booking request of having all the rooms in one floor is not met (even though it was confirmed by the guest services). So to accommodate our request , we were forced to upgrade to room that is 50% more expensive then my original booking . Over that , we had to wait 3 hours for the rooms to be ready even though we came after the check-in time . When I aired my frustration to the manager , he wanted to make it up for us by making the breakfast on the hotel free of charge. When we went for the breakfast the next day , we were charged for breakfast fully !! The horror show continued in many occasions including : - While at the pool , I was there for two hours , no staff was present to serve us any water , food or towels . we had to leave the pool just because we were dehidrated - The other time we were in the pool with the kids , we were locked out in the pool for twenty minutes trying to get inside the building . The staff forgot to keep the door open . - The TV in all rooms were scrambled in middle of an important match my kids were looking forward to - The laundry service delivered clothes that was not for us even though we didn't have any of our clothes washed and insisted that this is our laundry . Worst hospitality experience , never again ##### Verified traveller Stayed 4 nights in Aug 2023 ### 10/10 Excellent #### sultan 2 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very nice ##### sultan Stayed 1 night in May 2025 ### 6/10 Okay #### tarek 27 May 2025 Practical room design ##### tarek Stayed 1 night in May 2025 ### 10/10 Excellent #### Yaarub 21 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities 💞 ##### Yaarub Stayed 1 night in May 2025 ### 4/10 Poor #### Mohammed 16 Apr 2025 Disliked: Cleanliness, staff & service, amenities I stayed 7 nights, and overall average experience. Check-in process was fast and quick with professional front desk receptionists. Housekeeping service was below expectations and it requires a lot of improvement. The uncomfortable bed was not queen as advertised. They were two twin mattresses pushed together. They left big depression in the center. I would rate this hotel experience in compare to the comfort, cleanliness and price, as average. Thank you! ##### Mohammed Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Shamshir 1 Apr 2025 Liked: Staff & service, property conditions & facilities Amazing hotel ##### Shamshir Stayed 1 night in Mar 2025 ### 8/10 Good #### Anas 24 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I wasn’t happy with arrival experience the rest is great ##### Anas Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Sultan 31 Mar 2024 Liked: Staff & service, amenities, property conditions & facilities . ##### Sultan Stayed 1 night in Mar 2024 ### 10/10 Excellent #### khaled 28 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best hotel in Saudi so far The best hotel in Saudi so far. The only downside they don’t have free valet parking. ##### khaled Stayed 1 night in Oct 2023 ### 4/10 Poor #### Faisal 23 Aug 2023 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Bad service Not a 5 star service ...overpriced for what you get ##### Faisal Stayed 4 nights in Aug 2023 ### 4/10 Poor #### Verified traveller 23 Aug 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, room comfort #### Best building , WORST service A hotel is more than a nice building and comfortable rooms , its about feeling welcomed and taken care of . In this luxury establishment the staff are not trained in hospitality at all . Their pool is not attended by staff. The staff charges for things we didn't use such as laundry and breakfast for young kids (even though they told us the kids are free of charge) . Even though , I tired to air my frustration to the manager , nothing is resolved . Above the awful stay , when we checked out , the. staff didn't even ask the standard " how was your stay?" What shame ##### Verified traveller Stayed 1 night in Aug 2023 ### 4/10 Poor #### Verified traveller 21 Aug 2023 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, room comfort #### UTERLY Disappointing While i was much looking forward to stay at the hotel with my family . We had our experience ruined before setting foot in our rooms . While my original booking asked to be in the same floor for 3 rooms in which two are connected (for the kids) . As soon as we arrived and asked about the arrangement we asked for and was confirmed with the guest services the day of our booking , we were surprised that that won’t be possible . Instead of trying to accommodate our needs with the same rates we booked with , they Forcibly upgraded us to a higher tier room and charged us the difference of the upgrade which amounted to more then 10,000 SAR !!! The real slap in the face was when I tried to air my frustration to the manager about this ludicrous forced upgrade due to guest services incompetence. The manager who promised to find a way to resolve this , his answer was a 12 piece box of chocolate and a letter . The manager then told us that the breakfast will be on the house . When me and the family went to breakfast the next day , we were surprised that we had to pay full . over that , when I was in the pool , I stayed there for two hours and NO STAFF was there to ask if I needed water or anything to drink. I. had to leave the pool because I was dehydrated and no one was serving us ##### Verified traveller Stayed 1 night in Aug 2023 ### 10/10 Excellent #### MAJED 16 Mar 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### الفخامة التي تبحث عنها تجدها بشنغريلا اقامة مميزة جدا وتجربة فريدة من نوعها ##### MAJED Stayed 1 night in Mar 2022 ### 10/10 Excellent #### Ghazi 7 Mar 2022 Liked: Cleanliness, property conditions & facilities, room comfort #### exceptional stay Was nice and comfortable stay of 2 nights with great view of the formula 1 at jeddah and sea , Great breakfast with multiple options and helpful waiters, ![](https://a.travel-assets.com/ugc/hotel-reviews/22754FE6FCE328B1AE960956BC821994012A63FD1646650292943.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/BDA84EAF14A60BDD6F52FD93060EE4BC7A81F7441646650292977.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/264E8EF4FAFBEBA78B9F4F5C52571CFFE104B8CC1646650295687.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ghazi Stayed 2 nights in Mar 2022 ### 10/10 Excellent #### Salman 15 Jan 2025 ##### Salman Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Hatem 6 Oct 2024 ##### Hatem Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Hashem 10 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Hashem Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Yakhoub 9 Jun 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Yakhoub Stayed 7 nights in Jun 2024 ### 10/10 Excellent #### Talal 2 Jun 2024 ##### Talal Stayed 2 nights in May 2024 ### 10/10 Excellent #### Amr 1 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Amr Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Adil 24 Sept 2023 ##### Adil Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Eric 24 Apr 2023 ##### Eric Stayed 2 nights in Apr 2023 ### 4/10 Poor #### Verified traveller 30 Oct 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 1 night in Oct 2022 ## 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