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Reviews of Mount Robson Inn

2.5 out of 5
Mount Robson Inn
902 Connaught Drive, Jasper, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 780 out of 1375 reviews" "
Rating 8 - Good. 431 out of 1375 reviews" "
Rating 6 - Okay. 95 out of 1375 reviews" "
Rating 4 - Poor. 38 out of 1375 reviews" "
Rating 2 - Terrible. 31 out of 1375 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay, very friendly staff, super clean, right at the edge of town but very walkable, breakfast was lovely as well! Got engaged during our stay so will always hold a place in our hearts as well ❤️
Stayed 2 nights in Mar 2024

10/10 Excellent

ej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms where big and the breakfast was great .
Stayed 1 night in Apr 2024

10/10 Excellent

MARITES

Travelled with family
Liked: Amenities, property conditions & facilities
The only thing I don’t like in the room that got assigned to us is the bathroom vanity being situated outside the bathroom
Stayed 1 night in Apr 2024

10/10 Excellent

Brooke, Edmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Beds and pillows were comfortable. Jacuzi in King sweet was HUGE with very cool ambient lighting. Plenty of towels and robes. Staff was very friendly and gave us cookies upon arrival. Breakfast was great with lots of variety. Quick walk to all the stores and resturants. Would stay here again and again.
Stayed 1 night in Apr 2024

6/10 Okay

Paulette

Disliked: Property conditions & facilities
room very small, felt cramped
Stayed 1 night in Apr 2024

10/10 Excellent

Jetron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Aakash

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay and nice place if you’re coming with your friends. Good breakfast too
Stayed 1 night in Apr 2024
Response from Front desk on 17 Apr 2024
Dear Aakash,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We hope you had a wonderful time here in Jasper.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean room, really good breakfast, and the hot tub was a nice touch at the end of the day.
Stayed 2 nights in Apr 2024
Response from Front desk on 16 Apr 2024
Dear Daniel,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We were delighted to see that you gave us a perfect score. We hope you had a wonderful time here in Jasper.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great
Stayed 1 night in Apr 2024
Response from Front desk on 16 Apr 2024
Dear Monica,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We were delighted to see that you gave us a perfect score. We hope you had a wonderful time here in Jasper.

10/10 Excellent

Karlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our visit!
Stayed 1 night in Apr 2024
Response from Best Regards, Front desk on 13 Apr 2024
Dear Karlee,Thank you for taking time to leave us a review. We appreciate your feedback. We hope you had a great time in Jasper.

10/10 Excellent

Christine

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front desk on 16 Apr 2024
Dear Christine,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We were delighted to see that you gave us a perfect score. We hope you had a wonderful time here in Jasper.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
It’s great
Stayed 1 night in Apr 2024
Response from Best Regards, Front desk on 13 Apr 2024
Dear Monica,Thank you for taking time to leave us a review. We appreciate your feedback. We hope you had a great time in Jasper.

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Best regards, Front desk on 13 Apr 2024
Dear Murray,Thank you for taking time to leave us a review. We appreciate your feedback. We hope you had a great time in Jasper.

10/10 Excellent

Gabe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Limited parking. Great place
Stayed 2 nights in Apr 2024
Response from Front desk on 9 Apr 2024
Dear Gabe,Thank you for taking the time to leave us a review. We appreciate your feedback. We hope you had a great time in Jasper and that we might have the pleasure to host your stay again.

8/10 Good

Kain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the inn was within 5 minutes or so of walking to dinner on the main drag. The mountain view to wake up to was perfect. The rooms are modern and clean, very welcoming after a full day of adventuring the park. Will return.
Stayed 1 night in Apr 2024
Response from Front desk on 9 Apr 2024
Dear Kain,Thank you for taking the time to leave us a review. We appreciate your feedback. We hope you had a great time in Jasper and that we might have the pleasure to host your stay again.

8/10 Good

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
The bed in the unit we stayed was too soft for my liking. The hot tubs were clean and hot. Breakfast was as good as you'll get at any place that includes it.
Stayed 2 nights in Apr 2024
Response from Front desk on 5 Apr 2024
Dear Clayton,Thank you for taking the time to leave us a review. We appreciate your feedback. We hope you had a good time in Jasper.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Banff with easy access around town and a great room - would recommend
Response from Front desk on 5 Apr 2024
Dear Peter,Thank you for taking the time to write a review. This is Jasper though not Banff :) We hope you had a good time.

8/10 Good

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and price.
Stayed 1 night in Apr 2024
Response from Front desk on 9 Apr 2024
Dear Justin,Thank you for taking the time to leave us a review. We appreciate your feedback. We hope you had a great time in Jasper and that we might have the pleasure to host your stay again.

8/10 Good

Chloe

Stayed 1 night in Mar 2024

10/10 Excellent

Lovepreet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from front desk on 5 Apr 2024
Dear Lovepreet,Thank you for taking the time to leave us a review. We appreciate your feedback.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk on 5 Apr 2024
Dear Phil,Thank you for taking the time to leave us a review. We appreciate your feedback. We hope you had a great time in Jasper and that we might have the pleasure to host your stay in the future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was challenging
Stayed 1 night in Mar 2024
Response from Front desk on 5 Apr 2024
Dear Thomas,Thank you for taking the time to leave us a review. We appreciate your feedback. We hope you had a great time in Jasper.

6/10 Okay

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very small room Dated
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Dear Valerie,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We hope you had a wonderful time here in Jasper.

10/10 Excellent

delores, Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Breakfast included was a full breakfast. Loved the hot pools at the property. Just a reminder to those with mobility issues to ask for a ground floor room. No elevator.
Stayed 3 nights in Mar 2024
Response from Front desk on 30 Mar 2024
Dear Delores,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We hope you had a wonderful time here in Jasper.

8/10 Good

Glenn

Stayed 1 night in Mar 2024
Response from Front desk on 18 Apr 2024
Dear Glenn,Thank you for taking the time to leave us a review. We appreciate your feedback. We Hope you had a great time in Jasper.

8/10 Good

Mahesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled with family. Everything was good.
Stayed 1 night in Mar 2024
Response from Front desk on 30 Mar 2024
Dear Mahesh,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We hope you had a wonderful time here in Jasper.

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very good hotel. Older receptionist a bit miserable. clean and Very nice break fast. 2nd housekeeper dumped towels on bed ٫ but not a big deal. All they need to invest in is replacing the window unit split units, they are very noisy and can wake up light sleepers. All in all I would stay here again, just bring ear plus.
Stayed 3 nights in Mar 2024
Response from Front desk on 30 Mar 2024
Dear Keith,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We hope you had a wonderful time here in Jasper.

10/10 Excellent

Hernani

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff is very friendly.
Stayed 1 night in Mar 2024
Response from Front desk on 30 Mar 2024
Dear Hernani,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We hope you had a wonderful time here in Jasper.

10/10 Excellent

Anna

Stayed 2 nights in Mar 2024
Response from Front desk on 16 Apr 2024
Dear Anna,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We were delighted to see that you gave us a perfect score. We hope you had a wonderful time here in Jasper.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice little place to stay in Jasper. Room was clean and provided all basic amenities. Parking lot was full when we arrived but street parking was allowed.
Stayed 1 night in Mar 2024
Response from Front desk on 26 Mar 2024
Dear Amanda,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We were delighted to see that you gave us a perfect score. We hope you had a wonderful time here in Jasper.

6/10 Okay

Mona

Travelled with family, Travelled with group
Disliked: Amenities
The beds said queen but felt like a double and not that comfortable.
Stayed 2 nights in Mar 2024
Response from Front desk on 26 Mar 2024
Dear Mona,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We hope you had a wonderful time here in Jasper.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good hotel on our road trip, would stay again.
Stayed 1 night in Mar 2024
Response from Front desk on 26 Mar 2024
Dear Michael,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We were delighted to see that you gave us a perfect score. We hope you had a wonderful time here in Jasper.

8/10 Good

Jesse

Stayed 2 nights in Mar 2024
Response from Best Regards, Front desk on 13 Apr 2024
Dear Jesse,Thank you for taking time to leave us a review. We appreciate your feedback. We hope you had a great time in Jasper.

6/10 Okay

Ren

Liked: Amenities
I really liked this place. I’d give it an all round 5 star but the beds and pillows were super disappointing. The beds kind of sagged in the middle and the pillows were too fluffy for the amount of sag. If they had firm beds they’d be pretty perfect. The other down side was staff walking in without knocking an hour before check out and they were a bit noisy but with doors facing out ThTs probably hard to rectify. The clean aspect tho was impressive. Cleanest place we’ve ever stayed. We loved the complimentary cookies at the front desk as well.
Stayed 3 nights in Mar 2024
Response from Best Regards, Front desk on 22 Mar 2024
Hi Ren,Thank you for taking the time to leave us a review. We appreciate your feedback. We do apologized for our show fall. All the mention above will be forwarded to the housekeeping department for improvement. We hope you had a great time in Jasper.

10/10 Excellent

Deep

Travelled with family
Liked: Amenities
Well done everything
Stayed 2 nights in Mar 2024
Response from Front desk on 26 Mar 2024
Dear Deep,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We were delighted to see that you gave us a perfect score. We hope you had a wonderful time here in Jasper.

10/10 Excellent

Doug

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front desk on 21 Mar 2024
Dear Doug,Thank you for taking the time to leave us a review. We appreciate your feedback. We hope you had enjoyed your visit to Jasper and that we might have to pleasure to host your stay again.

6/10 Okay

Amrik

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Give toothbrush and need to add more veggie foods to menu. Otherwise everything is good. Safe
Stayed 1 night in Mar 2024
Response from Front desk on 19 Mar 2024
Dear Amrik,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We hope you had a wonderful time here in Jasper.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Front desk on 19 Mar 2024
Dear Alison,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We were delighted to see that you gave us a perfect score. We hope you had a wonderful time here in Jasper.

8/10 Good

joseph, any

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little far away from the town
Stayed 1 night in Mar 2024
Response from Front desk on 19 Mar 2024
Dear Joseph,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We hope you had a wonderful time here in Jasper.

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay!!!!! Beds are super comfy! Pillows are amazing! Super friendly staff. The hot tubs are perfect! We will stay here again.
Stayed 2 nights in Mar 2024
Response from Front desk on 19 Mar 2024
Dear Kara,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We were delighted to see that you gave us a perfect score. We hope you had a wonderful time here in Jasper.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay thank you
Stayed 1 night in Mar 2024
Response from Front desk on 19 Mar 2024
Dear Christopher,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We were delighted to see that you gave us a perfect score. We hope you had a wonderful time here in Jasper.

10/10 Excellent

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk on 19 Mar 2024
Dear Guillaume,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We were delighted to see that you gave us a perfect score. We hope you had a wonderful time here in Jasper.

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised by this motel. Our room was updated and very clean. The staff at check in was very friendly. We liked that it had a good breakfast including. Great value. We would say here again.
Stayed 2 nights in Mar 2024
Response from Best Regards, Front desk on 14 Mar 2024
Dear Stephanie,Thank you for taking the time to leave us a review. We appreciate your feedback. We hope you had a great time in Jasper and that we might have the pleasure to host your stay again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk on 14 Mar 2024
Dear Andrew,Thank you for taking the time to leave us a review. We appreciate your feedback. We hope you had a great time in Jasper and that we might have a pleasure to host your stay in the future.

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Front desk on 26 Mar 2024
Dear Mark,Thank you for taking the time to fill out our guest survey. We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We were delighted to see that you gave us a perfect score. We hope you had a wonderful time here in Jasper.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Front desk on 14 Mar 2024
Dear Matt,Thank you for taking the time to leave us a review. We appreciate your feedback. We hope you had a great time in Jasper and that we might have a pleasure to host your stay in the future.

10/10 Excellent

Brian

Stayed 1 night in Feb 2024
Response from Best Regards, Front desk on 22 Mar 2024
Dear Brian, Thank you for taking the time to leave us a review. We appreciate your feedback. We hope you had a great time in Jasper.

10/10 Excellent

WENDY, Sylvan Lake

Stayed 2 nights in Feb 2024
Response from Front desk on 21 Mar 2024
Dear Wendy,Thank you for taking the time to leave us a review. We appreciate your feedback. We hope you had enjoyed your visit to Jasper and that we might have to pleasure to host your stay again.

10/10 Excellent

Guylaine

Travelled with family
Liked: Property conditions & facilities
More than a 2.5 stars hotel
Stayed 2 nights in Feb 2024
Response from Front desk on 2 Mar 2024
Dear Guylaine,We appreciate the feedback as it allows us the opportunity to continually improve both our service and our amenities. We were delighted to see that you gave us perfect score. We hope you had a wonderful time here in Jasper. Don't hesitate to contact us if you come to Jasper again.