James Madison Holidays from £760

It is a beautiful property and the rooms are really nice and spacious. Location is great. One elevator out of two has been out of service for a while. Our room never got serviced during the day despite leaving a message to do so, at the front desk in the morning. We were delayed in arriving by a day due to flight cancellations, but the property manager refused to refund one night's charges. It is a wonderful property and I wish we received better service, so that I could give it 5 stars.

I enjoyed everything about the Sofitel. The staff members were very helpful and friendly, the room was very spacious and clean, and the location of the hotel was great. I would recommend this stay to anyone, and would likely stay in again in the future!

Property is clean but well overdue for updates. The room was old and dated. It had a broken bathroom vanity and our AC was barely working. AC required multiple resets to get it to blow cold air, it was extremely loud when it turned on, and required to be reset multiple times throughout our 3 nights there. When informed of the poorly working AC, staff offered very minimal solutions. No on was on site to fix the issue, no room change offered and no compensation offered. No follow up was done with us to ensure that the issue had been fixed after we informed them we were able to reset our AC ourselves. Would definitely not stay again.

Our stay at the Roost was amazing. The staff was extremely helpful and so nice. Anytime we needed anything it was taken care of. It was so wonderful having a washer and dryer in our room. We were close to so many great restaurants and two Metro stations. I told my husband I was ruined because now I don't want to stay anywhere unless it's like the Roost. Washington DC has the friendliest and most helpful people of anywhere we have ever been.

Very clean, huge rooms, excellent location. Free laundry facilities were available.